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Insider Travel Report assists travel advisors by discussing the changing travel landscape with a line-up of special guests VIP guests, the movers and shakers...
Episodes

24 hours ago
24 hours ago
Catherine Lee, general manager of 1 Hotel Central Park, talks with Alan Fine of Insider Travel Report about the hotel’s location near Central Park, Fifth Avenue, Broadway and other Manhattan attractions, as well as its nature-focused design, sustainability programs and 234 guestrooms and suites. Lee also discusses the Park Penthouse, the One Less Thing clothing donation program and the types of travelers who are a good fit for the hotel. For more information, visit www.1hotels.com/central-park. z

2 days ago
2 days ago
Chris Austin, president-North America for Explora Journeys, talks with James Shillinglaw of Insider Travel Report at this month’s Virtuoso Travel Week in Las Vegas about the impact of Explora III, the luxury company’s third of six planned ships. Austin details what’s different about Explora III, including is slightly larger size, new suites, a new seventh restaurant, a new wine bar, and a change in the layout of the spa and fitness center. Most important is Explora III is the first LNG-powered ship in Explora Journeys’ fleet. or more information, visit www.explorajourneys.com.

2 days ago
2 days ago
Willie Fernandez, chief sales and marketing officer for Rental Escapes, talks with James Shillinglaw of Insider Travel Report at this month’s Virtuoso Travel Week in Las Vegas about a new white label website solution for travel advisors to help them sell Rental Escapes villas and other accommodations. The new website features the advisor’s own log, phone and email as contact points where clients can booking 5,000 Rental Escapes properties on six continents. Fernandez also details Rental Escapes expansion from the U.S., Mexico, Caribbean to New Zealand, Africa and further into Asia. For more information, visit www.rentalescapes.com.

2 days ago
2 days ago
Barbara Muckermann, group CEO for Kempinski Group, talks with James Shillinglaw of Insider Travel Report at this month’s Virtuoso Travel Week in Las Vegas about E.R.A. (Experience Real Access) which turns a Kempinski hotel into a gateway to a destination with special tours and experiences that only insiders can provide. E.R.A. was introduced at the Hotel Vier Jahreszeiten Kempinski Munich this month, will debut at the new Kempinski Augustine Hotel Prague when it opens early next year, then to other Kempinski hotels around the world. For more information, visit www.kempinski.com.

3 days ago
3 days ago
Paul Theroux, author of more than 60 fiction and non-fiction books on travel and destinations around the world, talks with James Shillinglaw of Insider Travel Report about his newest work, “True North: On the Road in Canada,” a particularly timely book given all the news about that country these days. Theroux tells us how and why he wrote the book, and what his process is in writing all his travel-focused books, as well as how to truly enjoy the travel you and your clients take. For more information or to order a copy of the book in advance, visit www.paultheroux.com.

3 days ago
3 days ago
Gilad Berenstein, a travel tech investor and founder of Brook Bay Capital, talks with James Shillinglaw of Insider Travel Report about the Virtuoso Tech Summit, which he oversees and programs as a member of Virtuoso’s board of directors. Berenstein reveals what was different about this year’s Tech Summit, which was part of Virtuoso Travel Week in Las Vegas, what issues emerged from the sessions, what new travel tech products were highlighted, and how AI is changing how travel agencies operate today. For more information, visit www.virtuoso.com.

3 days ago
3 days ago
Ever wonder how all those bath amenities get into your clients’ hotel and resort rooms. Emilie Hoyt, founder of LATHER, a maker of face, body, hair and wellness products, talks with James Shillinglaw of Insider Travel Report about how and why she developed a unique line of “clean beauty” products that are now in hotels and resorts around the world. These are just the kind of products you might want to recommend to your clients or even provide to them as an amenity for travel. For more information, visit www.lather.com.

7 days ago
7 days ago
Borris Messmer, general manager of The Florentin, talks with James Shillinglaw of Insider Travel Report about his new hotel in Frankfurt, Germany. Part of the Althoff Collection. The Florentin features a Michelin-star restaurant, a large spa, an inner courtyard and a separate villa, the former Villa Kennedy, that caters to groups and high-end guests. Located in the heart of Frankfurt, The Florentin is an oasis in the middle of the bustling city that’s perfect for your luxury clients. For more information, visit www.theflorentin.com/en or www.althoffcollection.com/en.

Aug 20, 2026
Aug 20, 2026
Matthew Shollar, founder and chief visionary officer of Transcend Cruises, talks with James Shillinglaw of Insider Travel Report about the concept for the new river cruise line developed eight years ago and all the steps along the way to the launch if its first ship. Shollar, who spoke with us after the christening of the new MS Connect, details how he and many others contributed to the creation of the first river cruise company focused on group travel. For more information, visit www.transcendcruises.com.

Aug 19, 2026
Aug 19, 2026
Jessica Hall Upchurch, vice chair and global stewardships strategist for Virtuoso, talks with James Shillinglaw of Insider Travel Report at last week’s Virtuoso Travel Week about Virtuoso’s renewed strategy to protect global travel and tourism resources. Upchurch reveals the luxury travel network’s new strategy to become a global steward of responsible tourism policies. For more information, visit www.virtuoso.com.

Aug 19, 2026
Aug 19, 2026
Kimberly Daley, chief operation and chief revenue officer for Transcend Cruises, talks with James Shillinglaw of Insider Travel Report about her new Transcend MS Connect, a river ship sailing the rivers of Europe designed for group travel, from corporate meetings to weddings and beyond. Daley gives us a tour of the ship’s 60 staterooms (carrying 120 guests), which can be reconfigured into 30 larger suites; the unique two-level lounge and restaurant linked by forum space dominated by a large video screen; a revolutionary spa with multiple treatment rooms and a fitness center, and much more. For more information, visit www.transcendcruises.com.

Aug 19, 2026
Aug 19, 2026
Tristan Dowell, chief commercial officer for Virtuoso, talks with James Shillinglaw of Insider Travel Report about his first three months on the job, what he is already understanding about the luxury network that he might not have known before, and his experience at Virtuoso Travel Week as part of the group. A veteran hotel executive formerly with Hyatt, Dowell, who is based in the U.K., is now on the travel agency side, overseeing a global network of Virtuoso agencies. For more information, visit www.virtuoso.com.

Aug 16, 2026
Aug 16, 2026
23 min
Matthew Upchurch, chairman and CEO of Virtuoso, talks with James Shillinglaw of Insider Travel Report at last week’s Virtuoso Travel Week in Las Vegas about news that came out of the event (including a new Virtuoso intelligence capability), where Virtuoso is as a luxury travel network today, and the state of luxury travel business. For more information, visit www.virtuoso.com.

Aug 16, 2026
Aug 16, 2026
15 min
Hans Rood, chief development officer of Transcend Cruises, talks with James Shillinglaw of Insider Travel Report about this brand-new river cruise ship targeting a redefined group travel market. With a unique design, Transcend Connect boasts facilities that cater to the needs of corporate groups and even destination weddings. And there are more ships on the way as Transcend opens a whole new market for river cruises. For more information, visit www.transcendcruises.com.

Aug 13, 2026
Aug 13, 2026
17 min
Arne Heuwekemeijer, general manager of Anantara Grand Hotel Krasnapolsky, talks with James Shillinglaw of Insider Travel Report about his classic and completely refurbished luxury property in the heart of Amsterdam. With both modern décor in the rooms and suites and classic furnishings of the public rooms, the hotel offers a mix of modern and historic, including some great restaurants, a wonderful spa and a mixology bar named after original hotel’s founder. For more information, visit www.anantara.com.

Aug 13, 2026
Aug 13, 2026
2 min
We’ve all seen the photos and maybe some videos, but I finally got the chance to take ballon ride at dawn over the rocky landscapes of Cappadocia.With nearly 100 balloons in the sky, each carrying 30 people, this is truly a must-do experience. Watch, enjoy and be inspired to book yourself and your clients to Turkiye. This is the fourth video in four-part series on Turkiye. For more information, visit www.goturkiye.com.

Aug 9, 2026
Aug 9, 2026
16 min
My tour of Istanbul with Ali Faik Anayurt, a Turkiye tour guide, where we visited some of Istanbul’s main historic and cultural attractions, including Galata Tower, Galataport (the cruise port complex) , the famed Haiga Sophia, Basilica Cistern, and the city’s fascinating neighborhoods, exotic markets and local restaurants. This is the first in a four-part series on Turkiye. For more information on Turkiye, visit www.goturkiye.com.

Aug 8, 2026
Aug 8, 2026
13 min
Josh Hargrove, general manager of Moana Surfrider, A Westin Resort & Spa, and Sheraton Princess Kaiulani, talks with Alan Fine of Insider Travel Report about the differences between the two historic Waikiki properties and how travel advisors can match clients with the right resort. Hargrove also discusses Moana Surfrider’s 125-year history and $90 million renovation, Sheraton Princess Kaiulani’s updated pool and bar experience, access to dining across the Marriott Waikiki Collection and Marriott Bonvoy benefits. For more information, visit www.marriott.com/en-us/hotels/hnlwi-moana-surfrider-a-westin-resort-and-spa-waikiki-beach/overview and www.marriott.com/en-us/hotels/hnlks-sheraton-princess-kaiulani-waikiki-beach/overview.

Aug 5, 2026
Aug 5, 2026
10 min
Jeremy Gow, senior director of hospitality operations at World Equestrian Center Ocala in Florida, talks with Sara Perez Webber of Insider Travel Report about the destination’s evolution from an equestrian venue into a luxury resort with multiple hotels, restaurants, shopping, meetings and events. Gow also discusses the new Equestrian Manor, culinary experiences, weddings, group business, and how travel advisors can sell this Central Florida destination beyond the equestrian market. For more information, visit www.worldequestriancenter.com/ocala-fl.

Aug 5, 2026
Aug 5, 2026
15 min
Jason Schreier, CEO of Aegis Travel Insurance, talks with Alan Fine of Insider Travel Report about the company’s customizable plans, including coverage not only when a traveler gets sick, but also when a performer such as Taylor Swift becomes ill and the ticketed event is canceled. Schreier also discusses adjustable benefits, instant payments during covered emergencies and travel advisor commissions. For more information, visit www.goreadyinsurance.com.

Aug 5, 2026
Aug 5, 2026
12 min
Jacki Marks, global head of trade sales & engagement at ALG Vacations, talks with Alan Fine of Insider Travel Report about the evolution of the Kindness Movement, the impact of the 2026 Kindness Events, and how investing in travel advisors and communities is strengthening the travel industry. For more information, visit www.algvacations.com/kindness.

Aug 3, 2026
Aug 3, 2026
6 min
John Beck, regional director-IHG Hotels & Resorts, talks with Amy Tate of Insider Travel Report about the EVEN Hotel New York-Times Square South, a modern boutique “wellness” hotel in midtown New York on the West Side. Part of the IHG’s growing EVEN brand, this hotel features stylish rooms with great amenities and features, plus “fun” public areas like a garden wall, game room and fitness center. For more information, visit www.ihg.com/evenhotels.

Aug 3, 2026
Aug 3, 2026
26 min
Bas Bosschieter, CEO of Captain’s Choice, talks with James Shillinglaw of Insider Travel Report about his bespoke luxury tour operator and what unique experiences it creates for guests in places around the world. Whether it’s by private jet, small luxury ship or a unique rail journey, this Australian company, based in Melbourn, pushes boundaries for high-end clients with innovation and fresh thinking itineraries and experiences. For more information, visit www.captains-choice.com.

Aug 3, 2026
Aug 3, 2026
Lucy Shulman, director of sales and marketing for Kimpton Ashbel New York-Park Avenue, talks with James Shillinglaw of Insider Travel Report, about her recently reopened and refurbished property on posh Park Avenue. It’s part of a new wave of Kimpton hotels located around the city, offering comfortable and classic accommodations in the city’s top neighborhoods. For more information, visit www.ashbelhotelnewyork.com or www.kimptonhotels.com.

Jul 30, 2026
Jul 30, 2026
20 min
John Diorio, vice president and managing director of business development for North America for Celestyal, talks with James Shillinglaw of Insider Travel Report about his boutique cruise line’s new itineraries in the Western Med during the winter season. With two ships now cruising the Aegean, Adriatic and Alboran Seas, Celestyal now delivers a complete Mediterranean experience. New value pricing also makes the cruise line one of the most affordable in the market. For more information, visit www.celestyalcruises.com.

Jul 28, 2026
Jul 28, 2026
8 min
Gina Gabbard, chief commercial officer for First in Service (F1S), a Virtuoso-member luxury host agency, talks with James Shillinglaw of Insider Travel Report at this month’s Travel + Leisure World’s Best Summit in New York about what’s new at F1S and what the trends are in luxury travel today. Gabbard also tells us why she participated in the T+L Summit and the value she got out of the invitation-only meeting. For more information, visit www.firstinservice.com.

Jul 28, 2026
Jul 28, 2026
9 min
Paul Brady, news director for Travel + Leisure, talks with James Shillinglaw of Insider Travel Report at this month’s Travel + Leisure World’s Best Summit in New York about the latest trends in luxury travel and top news in upscale travel this year, Brady, who moderated several key panels during the Summit, also reveals what he sees for luxury travel in the year ahead. For more information, visit www.travelandleisure.com.

Jul 27, 2026
Jul 27, 2026
9 min
Stacy Fischer-Rosenthal, president of Fischer Unlimited (formerly Fischer Travel), talks with James Shillinglaw of Insider Travel Report at this month’s Travel + Leisure World's Best Summit in New York about her famed luxury travel agency, which remains independent with no independent contractors. Fischer-Rosenthal also tells us about the legacy of her famed father, Bill Fischer, and how the next generation of ownership is already in place with her son Max. For more information, visit www.fischertravel.com.

Jul 23, 2026
Jul 23, 2026
10 min
Karen Magee, president of Valerie Wilson Travel (VWT), talks with James Shillinglaw of Insider Travel Report about how her famed travel agency is working as part of Frosch Travel under the umbrella of Chase Travel, owned by J.P. Morgan Chase. Magee tells us how VWT is growing, what it’s focused on and how it remains a member of the Virtuoso luxury consortium. For more information, visit www.valeriewilsontravel.com.

Jul 22, 2026
Jul 22, 2026
11 min
Ana Tomicevic, vice president, global brands, Inclusive Collection for Hyatt, talks with James Shillinglaw of Insider Travel Report at last week’s Travel + Leisure World’s Best Summit about the growth and brand expansion of Hyatt’s all-inclusive resort collection. Tomicevic tells us how the 11 brands in the collection have expanded dramatically in just the last few years, growing most recently in luxury all-inclusive resorts. For more information, visit www.hyattinclusivecollection.com.

Jul 21, 2026
Jul 21, 2026
10 min
Jacqueline Gifford, editor in chief of Travel + Leisure, talks with James Shillinglaw of Insider Travel Report about last week’s Travel + Leisure World’s Best Summit and the trends and news it produced. Gifford tells us about her on stage conversation with her boss, Barry Diller, chairman of People Inc.; what she got out of the rest of the conference and more. She also gives us an update on what’s new at Travel + Leisure, including a second Summit scheduled for London in October and a brand-new Substack newsletter called The Fast Track. For more information, visit www.travelandleisure.com.

Jul 20, 2026
Jul 20, 2026
10 min
Chef Suzanne Vizethann of Buttermilk Kitchen talks with James Shillinglaw of Insider Travel Report about her popular brunch restaurant in Atlanta and how her career as a chef brought her success and fam. And now Chef Suzanne has opened a new location in Camden, Maine. Both restaurants are the perfect places to book for your clients traveling in those areas—and brunch remains one of the most popular meals while traveling. This is the second in a series of columns and videos we are running under the Insider Eats name. For more information, visit www.suzannevizethann.com or www.buttermilkkitchen.com.

Jul 19, 2026
Jul 19, 2026
18 min
Vito Spalluto, managing director of 7 Pines Resort Sardinia, talks with James Shillinglaw of Insider Travel Report about his luxury boutique resort on the Costa Smeralda. New direct air service this summer on Delta is leading more Americans to discover this Italian island getaway and this resort, which ticks on the boxes on culinary, wellness and relaxation. For more information, visit https://7pines-sardinia.com.

Jul 16, 2026
Jul 16, 2026
13 min
Sara Kline, the new director of sales and advisor engagement at InteleTravel, talks with Alan Fine of Insider Travel Report about her newly created role, the company’s 145,000 travel advisors and plans to expand sales training and advisor engagement, including support for new advisors in the UAE. Kline also discusses foundational business skills and the importance of preparing advisors to earn supplier trust. For more information, visit www.inteletravel.com.

Jul 16, 2026
Jul 16, 2026
14 min
Michelle Woodley, president of Preferred Hotels & Resorts, talks with Alan Fine of Insider Travel Report about how Preferred Travel Group supports independent hotels, Preferred's 625-hotel portfolio, collections, quality assurance program and the Beyond Green sustainability brand. Woodley also discusses new hotel additions, the I Prefer loyalty program and the travel advisor portal. For more information, visit www.preferredhotels.com.

Jul 16, 2026
Jul 16, 2026
16 min
Bradley Kiesendahl, president and CEO, and Brooke James, vice president of sales, marketing & hospitality at Woodloch talk with James Shillinglaw of Insider Travel Report about their family-owned resort complex in Pennsylvania’s Poconos. With three properties—The Pines at Woodloch family resort, The Lodge at Woodloch luxury boutique spa resort and The Springs, Golf Resort at Woodloch—there is literally something for everyone at this expansive resort complex just two hours from New York City. For more information, visit www.woodloch.com or www.thelodgeatwoodloch.com.

Jul 16, 2026
Jul 16, 2026
19 min
Robin Lawther, vice president of Expedia TAAP (Travel Agent Affiliate Program), talks with James Shillinglaw of Insider Travel Report, about how his company has moved beyond giving advisors access to commissionable hotels, tours and activities from the Expedia inventory. Expedia TAAP is introducing new capabilities that help travel advisors and agencies streamline back-office operations, reduce manual work and scale their businesses more effectively. For more information, visit www.expediaTAAP.com.

Jul 14, 2026
Jul 14, 2026
17 min
Bill Brodsky, managing director of Boston Harbor Hotel, talks with Angela Hughes of Insider Travel Report about the independent waterfront hotel’s history, spacious guestrooms, harbor views, dining, live music, meetings, weddings and wellness facilities. Brodsky also discusses Boston’s upcoming events, its membership in Preferred Hotels & Resorts’ Legend Collection. For more information, visit www.bostonharborhotel.com.

Jul 14, 2026
Jul 14, 2026
11 min
Dr. Shenika Baisley-Woodley talks with James Shillinglaw of insider Travel Report about how she won ASTA's Travel Advisor of the Year Award at this year's ASTA Travel Advisor Conference. Dr. Baisley-Woodley was recognized for her efforts to mentor her fellow advisors and for the service she provides to her clients. She also happens to be a lieutenant colonel in the U.S. Army with a PhD in healthcare administration. Her agency, Divine Dreams Destinations, is a member of the InteleTravel host agency. For more information, visit www.phdtraveldiva.com or www.inteletravel.com.

Jul 13, 2026
Jul 13, 2026
7 min
Javier Cabrerizo, chief strategy & transformation & AI officer for HBX Group, talks with James Shillinglaw of Insider Travel Report at last month’s HBX MarketHub in the Dominican Republic about how HBX will introduce an upgraded Bedsonline.com that travel advisors can use to build their business. Cabrerizo says the new solution, set for a September launch, aims to fill all the needs of the market in inspiring, planning and booking hotels, activities and more. For more information, visit www.bedsonline.com or www.hbxgroup.com.

Jul 13, 2026
Jul 13, 2026
23 min
Jim Tedesco, vice president of sales for ALG Vacations, talks with Jennifer Jones of Insider Travel Report about improving booking demand, the resilience of Mexico and the Caribbean as well as growth in Europe and beyond. Tedesco also discusses Italy rail packages, cruise pre- and post-stays, the new ALGV advisor portal, ALG Vacations Pro training and benefits available through the company’s Elite program. For more information, visit www.algvacations.com.

Jul 12, 2026
Jul 12, 2026
9 min
Xabi Zabala, chief operating officer of HBX Group, talks with James Shillinglaw of Insider Travel Report at last month’s HBX MarketHub in the Dominican Republic, about the tools HBX has developed to help advisors sell more travel. With an optimistic outlook for travel in the fugure, Zabala sees AI as driving more sales and innovation in the future. For more information, visit www.hbxgroup.com.

Jul 12, 2026
Jul 12, 2026
23 min
Melissa Krueger, CEO of Classic Vacations, talks with James Shillinglaw of Insider Travel Report about the destinations being booked now and into the fall by travel advisor sellers of Classic. Krueger also details the programs and services Classic has developed to make advisors even more successful in the future as its primary source of distribution. For more information, visit www.classicvacations.com.

Jul 11, 2026
Jul 11, 2026
18 min
Chris Dane, president of Hickory Global Partners business travel consortium, now owned InteleTravel, talks with James Shillinglaw of Insider Travel Report, about being recognized by ASTA as the winner of the Barbara O’Hara Advocacy Award for his long support of travel advisors, travel agencies and ASTA itself. Industry veteran Dane has been a supporter of advisor causes for more than four decades even as he held different executive posts in the travel industry, including more than 20 years with American Airlines. For more information, visit www.asta.org.

Jul 9, 2026
Jul 9, 2026
7 min
Francesca Merlino, chief commercial office for Hudson Yards Experiences, talks with Amy Tate of Insider Travel Report, about Edge, the newly refurbished and improved SkyDeck experience in Manhattan. Visitors can discover iconic New York City views, a thrilling glass floor and bar, music and more just four minutes from Times Square. For more information and tickets, visit www.edgenyc.com.

Jul 9, 2026
Jul 9, 2026
7 min
David Ansellem, chief distribution officer, for HBX Group, talks with James Shillinglaw of Insider Travel Report at this month’s annual HBX MarketHub in the Dominican Republic, about HBX’s distribution strategies for hotel products and more, including through travel agencies in the U.S. If you’ve ever wanted to compete with the big OTAs on rooms and rates, HBX is the place to start. For more information, visit www.hbxgroup.com.

Jul 8, 2026
Jul 8, 2026
10 min
Nicholas Huss, CEO of HBX Group, talks with James Shillinglaw of Insider Travel Report about his company’s annual MarketHub Americas, which took place in the Dominican Republic earlier this month. One of three MarketHubs that HBX holds every year, the America’s edition focused on the issues affecting travel today, including AI in a big way. Huss details what HBX is all about as a bed bank and more for travel advisors and other industry players and gives us an update on what the future holds for the company. For more information, visit www.hbxgroup.com.

Jul 8, 2026
Jul 8, 2026
3 min
Allison Kushner, a travel advisor with Four Hundred, a Virtuoso-member host agency, talks with Amy Tate of Insider Travel Report, about how to sell the Salterra Resort & Spa, a year-old luxury property that is the perfect retreat for families, couples and singles. With a great beach and pools, an awesome spa, great accommodations and lots of activities, Salterra could be just the right choice for your clients looking for an off-the-grid escape in Turks and Caicos. For more information, visit www.salterra.com.

Jul 7, 2026
Jul 7, 2026
4 min
Adrianne Calvo, special guest celebrity chef at Salterra, the brilliant year-old resort in South Caicos, talks with Amy Tate of Insider Travel Report about the food she prepared for guests during her mini residency at the resort. It’s all part of a Salterra program to host guests chefs that provide great culinary experiences for clients. For more information, visit www.salterra.com.

Jul 7, 2026
Jul 7, 2026
9 min
Renata Saramago, hotel manager for MS Roald Amundsen, talks with James Shillinglaw of Insider Travel Report about how the ship accommodates and feeds guests on an Alaska expedition cruise. With spacious suites, a dedicated suite restaurant and two other dining options for guests, Roald Amundsen has all the comforts of home and much more, making for a great Alaska cruise experience. For more information, visit www.travelhx.com.
