Zane Kerby, president and CEO of the American Society of Travel Advisors (ASTA), talks with James Shillinglaw about why he wrote a column calling for an end to the demonization of cruise lines by the government, what ASTA hopes to get in another round of federal funding, and why travel advisors should sign up for ASTA Global Live, the new virtual conference taking place Aug. 25-28. For more information, visit www.asta.org. If interested, the original video of this podcast can be found on Youtube by searching for the podcast's title. 

 

Jeff Miller, our Travel Law Insider and long-time travel law specialist, talks with James Shillinglaw of Insider Travel Report in Part II of their interview. In this segment, Miller examines how the coronavirus crisis has changed travel insurance in a variety of ways, how it has affected online travel agency bookings versus traditional agency bookings, as well as how the pandemic has affected travel law and travel in general. You can ontact Miller at Jrmiller486@gmail.com

 

The original video of this podcast can be found on Youtube if you search for the podcast's title there. 

Jeff Miller, our Travel Law Insider columnist and long-time travel law expert, talks with James Shillinglaw of Insider Travel Report on about the legal implications of the coronavirus crisis. In this first of two interviews, Miller talks about whether travel advisors should seek COVID-19 waivers from clients, as well as how different industry segments are dealing with cancellations, refunds, rebookings, future credits and more. Contact Jeff Miller by emailing jrmiller486@gmail.com.

Bob Gilbert CTC, commercial director-North America for eRoam, talks with James Shillinglaw of Insider Travel Report about how this itinerary building and booking product can help travel advisors book more domestic vacations during these critical times when Americans are barred from traveling internationally. eRoam, recently named to Virtuoso’s Incubator program, can create itineraries for hotel, transportation, activities and tours for destinations throughout the U.S. For more information, visit www.eroam.com.

Denella Ri’chard left Holland America Line at the beginning of June after serving most recently as senior director-trade engagement and onboard sales. Caught up in the downsizing that all cruise lines are experiencing, she then had to figure out what to do next. In this interview, she talks with James Shillinglaw of Insider Travel Report about the opportunity she was given to host her own TV show, “Travels with Denella” on the CJC Network and other outlets. Her goal with the show is to inspire travelers to dream about future trips. The show began this past Sunday at 8:30 p.m. ET and and will run five more times with the possibility of a additional episodes.

Sharon Flax Brutus, founder of White Oleander Destinations, talks with James Shillinglaw of Insider Travel Report about how she started her destination management company earlier this spring after resigning as director of tourism for the British Virgin Islands. A well-known Caribbean destination executive, Flax Brutus is now trying to start a company focused on selling travel programs to the B.V.I. even as the islands’ tourism industry has taken a major hit due to the coronavirus crisis. But she vows White Oleander will succeed eventually by focusing on the high-end traveler and working with luxury travel advisors. For more information, visit www.whiteoleanderdestinations.com.

John Long, vice president-sales and marketing for Iberostar Hotels & Resorts, talks with James Shillinglaw of Insider Travel Report about what hotels and all-inclusive resorts his company has reopened in Mexico and the Caribbean and Europe, what new health and safety protocols it has developed for its properties, and how it’s been working with travel advisors and wholesalers to get them back selling. For more information, visit www.iberostar.com or www.iberostaragents.com.

In part three of a three part interview, Peter Vlitas, senior vice president of airline relations for Internova, formerly Travel Leaders Group, talks in depth with Alan Fine of Insider Travel Report about what travel advisors need to know when selling air since COVID-19, including how to help clients pick the right airline, what to expect on a plane, how to pack, how to dress, even the first things to do when arriving at a hotel. For more information, visit www.internova.com.

In part two of a three part interview, Peter Vlitas, senior vice president of airline relations for Internova, formerly Travel Leaders Group, talks with Alan Fine of Insider Travel Report about what it was like to take two test flights, one on Delta and the other on United, at this early time when airlines are telling the public their procedures make it safe to fly. For more information, visit www.internova.com.

In part one of a three part interview, Peter Vlitas, senior vice president of airline relations for Internova, formerly Travel Leaders Group, talks in depth with Alan Fine of Insider Travel Report about the airlines and COVID-19 since February 2020. For more information, visit www.internova.com.

Alison Metcalfe, Tourism Ireland's executive vice president North America and Australia, talks with Alan Fine of Insider Travel Report about Ireland's unfortunate lock down just before St. Patrick's Day, how it fought its way back, its new health and safety protocols, the expected popular destination shift to the more open spaces, air lift, the 14-day quarantine, the E.U. blockade, and what travel advisors can do in the meantime. For more information, visit www.ireland.com.

Eric Odone, senior vice president for the Americas at Qatar Airways, talks with Alan Fine of Insider Travel Report about his airline that continued flying during the pandemic, perfecting its health protocols until full charters are able to fly safely with no reported COVID-19 cases. Qatar believes in winning traveler loyalty though health and safety procedural transparency and lenient change rules. For more information, visit www.qatarairways.com.

Sarah Best Chensky, executive director of global sales for MGM Resorts International, talks to Alan Fine of Insider Travel Report about the seven-point safety plan currently put in place for guest health and safety in all resorts internationally, and whether the pools will be open and if there will be entertainment at the resorts. Health is not a new concern for MGM, having developed Stay Well Clean Rooms in 2012 to decrease the impact of travel on the human body. For more information, visit www.mgmresorts.com.

Ken Muskat, executive vice president and chief operating officer for MSC Cruises USA, talks with James Shillinglaw of Insider Travel Report about how his company has dealt the with COVID-19 crisis so far, how it’s worked with travel advisors, how it is working to develop new health and safety protocols, what it’s going to take to get people back to cruising, and how travel advisors should position themselves to sell MSC Cruises for the future. For more information, visit www.mscruisesusa.com.

Claudio Delli, managing director of WTB Hotels, based in Florence Italy, talks with James Shillinglaw of Insider Travel Report about his small boutique hotel chain with locations in the top cities in Italy. WTB (Why the Best) Hotels features L’Orologio brand properties in Florence and Venice, and will soon add one in Rome next year. The chain’s other hotels are located in some of the top Italian destinations. And now WTB has a new STAR program to help travel advisors during the current crisis. For more information, visit www.wtbhotels.com.

James Thornton, CEO of Intrepid Travel, talks with James Shillinglaw of Insider Travel Report about a new free program his adventure travel company has introduced to help other travel companies go carbon neutral. Thornton also addresses how Intrepid, headquartered in Melbourne, Australia, and one of the largest adventure travel companies in the world, has been handling the coronavirus crisis so far and how adventure travel is well positioned to emerge from the pandemic. For more information, visit www.intrepidtravel.com.

Sara Margulis. CEO of Honeyfund, talks with Alan Fine of Insider Travel Report about how people in love will get married no matter what. Honeyfund is a crowd-gifting platform that helps with planning and paying for honeymoons, and at the same time offers travel advisors two possible revenue streams that are essentially COVID-19-proof. For more information, email carrie@honeyfund.com or visit www.Honeyfund.com.

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