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Insider Travel Report assists travel advisors by discussing the changing travel landscape with a line-up of special guests VIP guests, the movers and shakers...
Episodes

May 11, 2025
May 11, 2025
21 min
Courtnie Nichols, CEO & founder of TravelBash, talks with James Shillinglaw of Insider Travel Report about how she got into the travel business, grew her group destination weddings niche (Travel Bash), formed a travel club for her best clients (Trvlb), and now is set to offer a new conference on luxury travel (The Biz Huddle) to help her fellow advisors, which will make its debut in July in Austin, Texas. For more information, on Nichols’ businesses, visit www.travelbash.com or www.trvlb.com. For more information on The Biz Huddle or to apply to attend, visit www.thebizhuddle.com.

May 9, 2025
May 9, 2025
32 min
Frédéric de Marcy Chelin, general manager at Shangri-La Le Touessrok, talks with James Shillinglaw of Insider Travel Report about his famed destination resort on Mauritius. It might seem a long way to go, but for your clients visiting Dubai or South Africa, it’s just a quick flight away to find great beaches, pools, fine dining and sumptuous accommodations at this destination resort. Mauritus native Chelin tells you all about it. For more information, visit www.shangri-la.com.

May 9, 2025
May 9, 2025
10 min
Mark Suter, general manager of the Mandarin Oriental, Munich, speaks with Michaela Guzy of Insider Travel Report about the hotel’s 25th anniversary, new residential expansion, and upcoming pedestrian-friendly enhancements in its central location. Suter highlights the property’s boutique scale with just 73 rooms, its celebrated Matsuhisa restaurant and rooftop bar, and its blend of Bavarian culture and Asian service. He also discusses Munich's walkable attractions, spa offerings, and top local experiences, including Oktoberfest, beer gardens, and the English Garden. For more information, visit www.mandarinoriental.com/munich.

May 7, 2025
May 7, 2025
14 min
Dan Hansen, head of Americas development and global head of Hyatt Studios, talks with James Shillinglaw of Insider Travel Report about the growing new Hyatt Studio brand and what it offers guests. Hyatt Studios is part of Hyatt Essentials Collection, which includes Caption by Hyatt, Hyatt Place and Hyatt House. Hansen explains the differences between those brands as well as where Hyatt is expanding in other areas. For more information, visit www.hyatt.com.

May 7, 2025
May 7, 2025
26 min
Will Cairns, founder of Active England Tours, talks with James Shillinglaw of Insider Travel Report about what his company offers and why increasingly Wales is emerging as a top destination in the U.K. From national parks to castles and other historic attractions, from great accommodations to inventive cuisine, Wales hits all the hot spots—and Active England has the programs to meet the demand. For more information, visit www.activeenglandtours.com.

May 6, 2025
May 6, 2025
24 min
Portia Hart, owner and manager of Blue Apple Beach, talks with James Shillinglaw of Insider Travel Report about her unique sustainable resort located on an island just minutes by boat from Cartagena, Colombia. Hart tells us how she founded the property and why it’s been recognized by readers of Conde Nast Travel and why she herself has been called a pioneer shaping the future of travel. For more information, visit www.blueapplebeach.com.

May 6, 2025
May 6, 2025
12 min
Simon Chapman, complex general manager of The Benjamin Royal Sonesta, talks with James Shillinglaw of Insider Travel Report, about his historic and recently renovated hotel located in midtown New York on Lexington Avenue. With large, refurbished rooms and a brand-new spa, The Benjamin offers a luxurious experience for guests. And soon, it will get a new restaurant and bar. For more information, visit www.thebenjamin.com.

May 5, 2025
May 5, 2025
22 min
John Chernesky, senior vice president of North America sales for Norwegian Cruise Line, talks with Alan Fine of Insider Travel Report about Norwegian Aqua, the newest ship in the Prima Plus class. He explains how the design builds on previous ships with expanded public spaces, new dining concepts like Sukhothai and the Indulge Food Hall, and standout attractions including the Aqua Slidecoaster. Chernesky also details luxury upgrades to The Haven, highlights entertainment options including a Prince tribute concert, and outlines current and upcoming itineraries. For more information, visit www.ncl.com.

May 5, 2025
May 5, 2025
13 min
Shelly Hartfield, vice president of destinations for Victory Cruise Lines, speaks with Alan Fine of Insider Travel Report about the brand’s curated shore excursions across the Great Lakes and how her team was able to quickly create new experiences during a recent repositioning cruise. She discusses immersive tours that go beyond the top 10 attractions, and shares how Victory’s itineraries cater to American travelers seeking European-style exploration closer to home. For more information, visit www.victorycruiselines.com.

May 5, 2025
May 5, 2025
15 min
Stephanie Mirando, senior vice president of global marketing at Collette, talks with James Shillinglaw of Insider Travel Report about the modern traveler and how Collette's product is evolving to meet their needs. She also details the tools and support the company has to help travel advisors to sell confidently, as well as what's on tap for Collette's Travel Advisor Appreciation Month. For more information visit www.gocollette.com.

May 4, 2025
May 4, 2025
12 min
Kari Koskela, general manager of Shangri-La Toronto, talks with James Shillinglaw of Insider Travel Report about his luxurious designer hotel in the heart of the city. It comes complete with an Italian and Asia restaurant, a buzzing central hotel lobby and a spacious spa. It’s the perfect place to stay when visiting trendy Toronto. For more information, visit www.shangri-la.com/toronto.

May 4, 2025
May 4, 2025
11 min
Patrick Miller, president of Rio Las Vegas, takes James Shillinglaw of Insider Travel Report on a tour of this famed casino resort, which now features renovated rooms, new dining options, new lounges, new shows and a surprising villa complex. At the same time Rio Las Vegas has kept its famed Voodoo Lounge and its signature entertainment. For more information, visit www.riolasvegas.com.

May 1, 2025
May 1, 2025
7 min
Kelly Messina, senior director of leisure sales for the Las Vegas Convention & Visitors Authority, talks with James Shillinglaw of Insider Travel Report about the very first Spotlight Nevada, a new trade event designed to promote resorts and attractions in Las Vegas and the rest of Nevada. On April 13-15, nearly 80 travel advisors gathered with roughly 100 suppliers to meet and experience all the state has to offer. And Spotlight Nevada will return next year. For more information, visit www.spotlightnevada.com or www.visitlasvegas.com.

May 1, 2025
May 1, 2025
10 min
Guillermo Ortega, general manager of Hotel Continental, talks with James Shillinglaw of Insider Travel Report about his newly refurbished art deco boutique property on the famed Collins Avenue in Miami Beach. With fully refurbished rooms, a classic pool area and innovative artwork, this hotel, part of Hilton’s Tapestry Collection, is a great option for your clients. Plus, Ortega will be opening a new speakeasy bar and rooftop bar later this year to make the Miami experience more complete. For more information, visit www.hilton.com/en/hotels/miaupup-hotel-continental-miami-beach.

Apr 30, 2025
Apr 30, 2025
9 min
Craig Richison, area director of sales for Hersha Hospitality Management, which manages the Cadillac Hotel & Beach Club in Miami Beach, talks with James Shillinglaw of Insider Travel Report about this classic art-deco property, great for singles, couples and families. With a large pool area, pool bar and restaurant, a more formal Italian grill and direct access to the beach, the Cadillac, part of Marriott’s Autograph Collection, ticks all the boxes for a great stay in Miami. For more information, visit www.cadillachotelmiamibeach.com.

Apr 30, 2025
Apr 30, 2025
6 min
Chef Luigi Iannuario, executive chef at Donna Mare Italian Chophouse talks with James Shillinglaw of Insider Travel Report about his brand-new restaurant, which features all the Italian classics and much more. Located in the Cadillac Hotel & Beach Club, this restaurant is one of those great finds that may soon become wildly popular—so book your clients now. For more information, visit www.donnamare.com or www.cadillachotelmiamibeach.com.

Apr 30, 2025
Apr 30, 2025
18 min
Matteo Mancini, senior manager of kids and family entertainment for MSC Cruises, talks with Alan Fine of Insider Travel Report aboard the brand-new MSC World America to showcase the ship’s groundbreaking family programming. Mancini discusses the Family Aventura district, the Lego partnership, Guinness World Records events, and innovative attractions like the Cliffhanger swing and sky rail. He also highlights MSC’s popular youth soap opera “Cabin 12006” where the kids get to be the star. For more information, visit www.msccruises.com and www.youtube.com/user/MSCCruisesOfficial.

Apr 29, 2025
Apr 29, 2025
15 min
John Waggoner, CEO of Victory Cruise Line, speaks to Alan Fine of Insider Travel Report about the rechristened Victory I, which made its return to Great Lakes cruising on April 27. The ship, which will be joined by Victory II next month, will sail on Great Lakes cruises between Chicago and Toronto (and the reverse), stopping at Niagara Falls, Cleveland, Detroit, Sault St. Marie, Mackinac Island, Escanaba (Mich.). For more information, visit www.victorycruiselines.com.

Apr 29, 2025
Apr 29, 2025
32 min
Kristin Karst, co-founder and chief brand ambassador for AmaWaterways, talks with James Shillinglaw of Insider Travel Report about the AmaMagdalena, the first river ship to cruise in Colombia. The ship made its debut earlier this month sailing seven-night cruises on a culturally rich and scenic itinerary from Cartagena to Barranquilla (and the reverse). For more information, visit www.amawaterways.com.

Apr 29, 2025
Apr 29, 2025
11 min
Andrea Franklin, CEO of Barbados Tourism Marketing Inc., talks with James Shillinglaw of Insider Travel Report at Seatrade Global in Miami, about her island’s growing cruise business. Franklin attended Seatrade to convince more cruise lines to choose Barbados as a great port of call. For more information, visit www.visitbarbados.org.

Apr 28, 2025
Apr 28, 2025
10 min
Melnecia Marshall, deputy chief executive officer for the St. Kitts Tourism Authority, talks with James Shillinglaw of Insider Travel Report at Seatrade Cruise Global in Miami about how her island nation works to attract more cruise business. With the ability to take multiple ships of almost any size, great attractions, spectacular beaches and a long history, St. Kitts just might be one of the perfect port of calls in the Caribbean. For more information, visit www.visitstkitts.com.

Apr 28, 2025
Apr 28, 2025
11 min
Gerry Larsson-Fedde, chief operating officer of Hurtigruten, talks with James Shillinglaw of Insider Travel Report at Seatrade Cruise Global in Miami about his cruise line’s plan to get to Net-Zero (non-carbon-emitting) cruising as early as 2030. With new ships and new technologies, the Norwegian coastal cruise company is betting it can lead the way to the next generation of cruising. For more information, visit www.hurtigruten.com.

Apr 25, 2025
Apr 25, 2025
9 min
Latia Duncombe, director general of the Bahamas Ministry of Tourism, Investments & Aviation, talks with James Shillinglaw of Insider Travel Report at Seatrade Global in Miami about why the Bahamas has focused so heavily on the cruise market, developing Nassau as the top port in the region and developing many private islands for specific cruise lines. She also details a new program to get cruisers and other travelers to experience the Bahamas like a local. For more information, visit www.bahamas.com.

Apr 25, 2025
Apr 25, 2025
19 min
David Tanguay, global head of sales for Aurora Expeditions, talks with James Shillinglaw of Insider Travel Report at Seatrade Global in Miami about his luxury expedition cruise line, which offers sailings to Antarctica, the Arctic, Greenland, Iceland, Oceania & Asia and Europe. With a crew of explorers and scientists, Aurora offers guests a unique perspective on expedition cruising with some unusual itineraries that can’t be duplicated. For more information, visit www.aurora-expeditions.com.

Apr 23, 2025
Apr 23, 2025
11 min
Hans Rood, CEO of Transcend Cruises, talks with James Shillinglaw of Insider Travel Report about how his river cruise line is dedicated to group travel, catering to corporate groups, family groups, weddings and full ship charters. Transcend also will feature a new fleet of specially designed river ships that are some of the most innovative in the market. If you’re a group travel specialist, this is exactly the kind of product you need. For more information, visit www.transcendcruises.com.

Apr 23, 2025
Apr 23, 2025
11 min
Carlo Micallef, CEO of the Malta Tourism Authority, talks with James Shillinglaw of Insider Travel Report at Seatrade Cruise Global in Miami, about how his island nation is quickly becoming one of the most popular cruise ports in the Mediterranean. With history, spectacular scenery, beaches, picturesque small cities and towns, great food and wine, Malta qualifies as a must-visit destination—and cruise lines are quickly coming the realize it’s an essential port of call. For more information, visit www.visitmalta.com.

Apr 23, 2025
Apr 23, 2025
8 min
David Fredericks, senior vice president-sales and marketing for Century Cruises, talks with James Shillinglaw of Insider Travel Report at Seatrade Global in Miami about how Century delivers a luxury river cruise on the Yangtze and other rivers of China. It also offers a series of pre- and post-tour that can give your clients a great travel experience in the rest of China and beyond. For more information, visit www.centurycruise.com.

Apr 23, 2025
Apr 23, 2025
11 min
Explora Journeys’ Anna Nash, global president, and Chris Austin, president-North America, talk with James Shillinglaw of Insider Travel Report at Seatrade Global in Miami, about how their luxury lifestyle brand has evolved since it launched its first ship two years ago. With a second ship now sailing and a third on the way. Explora Journeys is poised to offer even more luxury in its spacious, stylish ships boasting creative cuisine and innovative entertainment. For more information, visit www.explorajourneys.com.

Apr 22, 2025
Apr 22, 2025
14 min
Natalya Leahy, CEO of National Geographic-Lindblad Expeditions, talks with James Shillinglaw of Insider Travel Report at Seatrade Global in Miami about her first few months on the job. Leahy also tells us why she moved from her previous job at Seabourn and why National Geographic-Lindblad Expeditions offered such great opportunity to shape expedition cruising and adventure travel. For more information, visit www.expeditions.com.

Apr 21, 2025
Apr 21, 2025
12 min
Greg Phillip, founder of Nevis Sun Tours, talks with James Shillinglaw of Insider Travel Report at the recent Seatrade Global in Miami about how his local tour operation can help your clients experience the island of Nevis. The former CEO of the Nevis Tourism Authority, Phillip offers comprehensive tours of his home island the adjacent St. Kitts in a way only a local can deliver, from an Alexander Hamilton island tour to walking and cycling programs, plus lots of charming boutique hotels and resorts. For more information, visit www.nevissuntours.com.

Apr 20, 2025
Apr 20, 2025
19 min
Philippe Hetland Brault, CEO of Orient Express Sailing Yachts, talks with James Shillinglaw of Insider Travel Report at Seatrade Global in Miami about his upcoming Orient Express Corinthian, the largest luxury sailing yacht in the world, set to debut in 2026. The yacht also will be one of the most sustainable in the cruise business. For more information or to book, call 888-595-0930 or visit www.orient-express.com/sailing.

Apr 20, 2025
Apr 20, 2025
9 min
Francesco Galli Zugaro, CEO of Aqua Expeditions, talks with James Shillinglaw of Insider Travel Report at Seatrade Global in Miami about his innovative collection of luxury river ships and yachts sailing the Amazon Peru, Mekong in Vietnam and seas around Indonesia. Zugaro also explains why he sold a big stake in his company to Ponant Explorations. For more information, visit www.aquaexpeditions.com.

Apr 17, 2025
Apr 17, 2025
11 min
Ron Gulasky, senior vice president-sales at Margaritaville at Sea, talks with James Shillinglaw of Insider Travel at Seatrade Global in Miami Beach about how his two-ship, Florida-based line has taken the value-oriented cruise market by storm in just two years. Gulasky describes the experiences, the accommodations, the dining and the destinations your clients will find when booking Margaritaville at Sea. For more information, visit www.margaritavilleatsea.com.

Apr 17, 2025
Apr 17, 2025
7 min
Chris Prelog, president of Windstar Cruises, talks with James Shillinglaw of Insider Travel Report at Seatrade Cruise Global in Miami Beach about his boutique premium line’s upcoming two new ships, new itineraries around the world, new partnerships and new dining options that are turning Windstar into great option even for luxury travelers. For more information, visit www.windstarcruises.com .

Apr 16, 2025
Apr 16, 2025
25 min
Mark Conroy, veteran cruise executive and now a consultant with Mark S. Conroy & Associates, reflects on life spend in cruising with James Shillinglaw of Insider Travel Report. One of the most popular cruise executives among travel advisors, Conroy has worked for Norwegian Cruise Line, Royal Viking Line, Commodore Cruises, Renaissance Cruises, Radisson and Regent Seven Seas Cruises, and Silversea Cruises. He also has served with some of most legendary cruise executives in the business—a virtual who’s who of cruise icons who have shaped the industry (and we consider Mark to be a cruise icon himself). To connect with him on LinkedIn, visit www.linkedin.com/in/markconroy2.

Apr 16, 2025
Apr 16, 2025
7 min
Susana McCurdy, owner of McCurdy Luxury Travel in Las Vegas, talks with James Shillinglaw of Insider Travel Report at the Brownell Academy in Chicago about why she joined Brownell Travel, and how the luxury host agency has helped her grow her business. For more information, visit www.brownelltravel.com or https://mccurdyluxurytravel.com.

Apr 15, 2025
Apr 15, 2025
9 min
Pierre Pinon, general manager of Hôtel Majestic & Spa, a member of Preferred Hotel's luxury collection, speaks with Alan Fine of Insider Travel Report about the Paris property’s prime location near the Arc de Triomphe, its family ownership, and its evolution from a historic residential building into a luxury hotel. Binot describes rooms and suites, as well as a new seafood-focused restaurant that supports the hotel’s emphasis on wellness. For more information, visit www.majestic-hotel.com.

Apr 15, 2025
Apr 15, 2025
7 min
Anne Bluntzer, owner of Bluntzer Travel in San Antonio, Texas, talks with James Shillinglaw of Insider Travel Report at the Brownell Academy in Chicago about why she joined host agency Brownell Travel, and what programs it has to help her sell more luxury travel. For more information, visit www.brownelltravel.com or www.bluntzertravel.com.

Apr 14, 2025
Apr 14, 2025
15 min
Patrick Katzenberg, general manager of The Londoner, a Preferred Hotel on London's Leicester Square, speaks with Alan Fine of Insider Travel Report about what makes the property the world’s first “super boutique hotel.” Katzenberg shares how the hotel’s central location, 350 rooms and suites, and eight stories above and below ground create a unique urban resort experience. For more information, visit www.thelondoner.com.

Apr 14, 2025
Apr 14, 2025
11 min
Lauren Jones, owner of Solas Travels in Long Beach, Calif., a top Brownell-affiliated travel advisor, tells James Shillinglaw of Insider Travel Report why she joined the host agency, what Brownell programs she uses, and how she’s found sales success. For more information, visit www.brownelltravel.com.

Apr 13, 2025
Apr 13, 2025
16 min
Matthew Dixon, managing partner of Archer Hotel Management, owner of The Palace Hotel Madrid, talks with James Shillinglaw of Insider Travel Report about how the luxury hotel has been completely renovated, including all rooms, public spaces and restaurants. With an enviable location in the heart of the city, The Palace Hotel, part of Marriott’s Luxury Collection, is close to major art museums, gardens and other attractions. For more information, visit www.thepalacehotelmadrid.com.

Apr 13, 2025
Apr 13, 2025
13 min
Cathryn Norton, director of partner relationships at Brownell Travel, and Austin Leatherberry, director of partner opportunities at Brownell Travel, talk with James Shillinglaw of Insider Travel Report about how their luxury host agency selects its preferred partners and how it helps its member travel advisors sell more of their travel products. For more information, visit www.brownelltravel.com.

Apr 11, 2025
Apr 11, 2025
11 min
Iñigo Valenzuela, founder and CEO of Smartvel, talks with James Shillinglaw of Insider Travel Report about its mission to deliver high quality travel content leveraging artificial and human intelligence to deliver the right content at the right time when each of your customers need it. Smartvel offers b-to-b comprehensive solutions across all channels, sectors and content types. For more information, visit www.smartvel.com.

Apr 11, 2025
Apr 11, 2025
10 min
Margaret Haas, director of advisor development at Brownell Travel, talks with James Shillinglaw of Insider Travel Report about her decision to get into travel with her father, Troy Haas’ host agency—and why she thinks travel and being a travel advisor is such a great opportunity. She also discusses her role at Brownell as director of advisor development. For more information, visit www.brownelltravel.com.

Apr 10, 2025
Apr 10, 2025
10 min
Gwen Kozlowski, president of Exeter International, talks with James Shillinglaw of Insider Travel Report about how her company, which began as an Eastern Europe and Russia specialist, now delivers very different kind of luxury experience in many other European countries. For more information, visit www.exeterinternational.com.

Apr 10, 2025
Apr 10, 2025
Gwen Kozlowski, president of Exeter International, talks with James Shillinglaw of Insider Travel Report about how her company, which began as an Eastern Europe and Russia specialist, now delivers very different kind of luxury experience in many other European countries. For more information, visit www.exeterinternational.com.

Apr 10, 2025
Apr 10, 2025
9 min
Kerry Dyer, chief development officer for Brownell Travel, talks with James Shillinglaw of Insider Travel Report at the Brownell Academy in Chicago about how her Virtuoso-affiliated host agency develops its member advisors and turns them into some of the highest producers with the highest incomes in the business. Brownell is the oldest travel agency in America—and one of the most successful. For more information, visit www.brownelltravel.com.

Apr 8, 2025
Apr 8, 2025
10 min
David Harris, president of Brownell Travel, talks with James Shillinglaw of Insider Travel Report at the Brownell Academy in Chicago about how America’s oldest travel agency has updated its operations and continues to help its affiliated travel advisors achieve some of the highest incomes in the business. Harris, who came from outside the industry a little more than two years, also tells us why travel is such a great business. For more information, visit www.brownelltavel.com.

Apr 8, 2025
Apr 8, 2025
13 min
Nicola Butler, managing director and owner of NoteWorthy, talks with James Shillinglaw about how her boutique luxury travel company delivers unique and exquisite experiences in Britain that really can’t be duplicated. Butler is famed for creating trips that allow clients to see a very different kind of London and the rest of the country. For more information, visit www.noteworthy.co.uk.

Apr 8, 2025
Apr 8, 2025
10 min
Troy Haas, CEO of Brownell Travel, talks with James Shillinglaw of Insider Travel Report at the Brownell Academy in Chicago about his truly historic and innovative host agency, which dates from 1887. A founding member of Virtuoso, Brownell has remained a leader in an evolving travel industry—and its affiliated travel advisors continue to have some of the highest incomes in the business. For more information, visit www.brownelltravel.com.
