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Insider Travel Report assists travel advisors by discussing the changing travel landscape with a line-up of special guests VIP guests, the movers and shakers...
Episodes

Jan 29, 2025
Jan 29, 2025
20 min
Gaetano de Cola, regional sales manager of the Hotel Savoy, a Rocco Forte property in Florence, Italy, talks with Angela Hughes of Insider Travel Report about the hotel's history, prime location, recent renovations and the Ferragamo family's influence on its design. He also highlights hospitality trends in Florence, luxury accommodations for families, and the hotel's dining, wellness and expansion plans. For more information, visit www.roccofortehotels.com.

Jan 29, 2025
Jan 29, 2025
18 min
Ana Henriques, general manager of the soon-to-open Nekajui, a Ritz-Carlton Reserve in Costa Rica, talks with James Shillinglaw of Insider Travel Report about her new luxury property located deep within the protected land of Peninsula Papagayo. Henriques says the resort will feature exclusive accommodations facing ethereal views of Bahia Huevos and the Pacific Ocean, sophisticated dining experiences showcasing modern Peruvian cuisine, and locally influenced spa and wellness center. For more information, click on www.ritzcarlton.com.

Jan 28, 2025
Jan 28, 2025
8 min
Dezy Setiwati, hotel manager for Mandapa Ritz-Carlton Reserve, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury show about her new Bali resort located in the heart of Ubud. Mandapa is an indigenous Balinese village, providing a sensory journey to wellness and nature, with 35 suites and 25 private pool villas, four unique dining concepts. For more information, visit www.ritzcarlton.com.

Jan 28, 2025
Jan 28, 2025
15 min
John Diorio, vice president of sales-North America for Virgin Voyages, talks with James Shillinglaw of Insider Travel Report aboard Valiant Lady on a cruise with 100 advisors who are top-sellers of the cruise line. Diorio details how to sell Virgin Voyages as the only premium line that caters to adults only, features a variety of great cuisine and innovative entertainment. For more information, visit www.firstmates.com or www.virginvoyages.com.

Jan 27, 2025
Jan 27, 2025
11 min
Sara Maestrelli, owner of Collezione Em, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury show about her family-owned company’s newest hotels. At ILTM Cannes in 2023, Maestrelli introduced us to Violino D’Oro, her family’s luxury hotel in Venice. This year she provides us details about Villa Roma Imperial and Pension America in Forte dei Marmi on the Tuscan coast. For more information, visit https://collezioneem.com.

Jan 27, 2025
Jan 27, 2025
16 min
Nirmal Saverimuttu, CEO of Virgin Voyages, talks with James Shillinglaw of Insider Travel Report aboard Valiant Lady during a cruise with 100 top-selling travel advisors. Saverimuttu says 2024 was a year when everything seemed to come together for Virgin Voyages as it improved its product. With the impending arrival later this year of the company’s fourth ship, Brilliant Lady, he’s predicting another banner year for the thoroughly innovative cruise line. For more information, visit www.firstmates.com or www.virginvoyages.com.

Jan 26, 2025
Jan 26, 2025
11 min
Mark Nolan, managing director of Dromoland, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury show about his luxury Irish Castle, what’s new and what’s to come. But the biggest news is from Nolan himself, who tells he’s now retiring after more than 36 years on the job. Nolan takes stock of his hotel career, which was spent almost entirely at the castle. For more information, visit www.dromoland.ie.

Jan 23, 2025
Jan 23, 2025
10 min
Sébastien Legrand, director of sales and marketing for The Ritz Paris, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury show about what’s new at one of the most famous hotels in the world. After being completely renovated in 2016, The Ritz reopened with new rooms and suites, updated restaurants and bars. The hotel has continued to add new features and services that you can sell to your luxury clients. For more information, visit www.ritzparis.com.

Jan 22, 2025
Jan 22, 2025
9 min
Brandon McCurley, managing director of the Parker Palm Springs, talks with James Shillinglaw of Insider Travel Report at last month's ILTM Cannes luxury show about his uber popular luxury resort that remains a retreat for the rich and famous. McCurley reveals the history, room and suite categories, and dining options available at this historic property. For more information, visit www.parkerpalmsprings.com.

Jan 21, 2025
Jan 21, 2025
6 min
Katie Thompson, senior vice president of marketing at Abercrombie & Kent, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury show about the rebranding of Abercrombie & Kent, whose holding company A&K Group now includes Sanctuary Retreats and Crystal Cruises, in addition to a full range of tours, trips and experiences around the globe. Thompson explains why new logo and imagery reflects that combination. For more information, visit www.abercrombiekent.com.

Jan 20, 2025
Jan 20, 2025
9 min
Lauren Alba, vice president-global marketing & communications for The Leading Hotels of the World (LHW), talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury travel show about what properties the group is adding to its collection. Alba also details all the new programs LHW has developed to support its luxury hotel partners and the travel advisors who sell them. For more information, visit www.lhw.com.

Jan 19, 2025
Jan 19, 2025
5 min
Lindsey Ueberroth, chief executive officer for Preferred Travel Group, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury travel show. Ueberroth details the growth of her Preferred Hotels & Resorts hotel collection, including the newest luxury hotels added to the group. She also describes new sustainable programs and much more. For more information, visit www.preferredhotels.com.

Jan 16, 2025
Jan 16, 2025
13 min
Misty Belles, senior vice president of communications for Virtuoso, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury travel show about Virtuoso’s latest surveys of the luxury market. Where are luxury travelers going, what kind of experience are they looking for, and how travel advisors are selling are all covered in this comprehensive view of the luxury market. For more information, visit www.virtuoso.com.

Jan 15, 2025
Jan 15, 2025
9 min
J.D. O'Hara, CEO of Internova Travel Group, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury travel show. O’Hara, whose group includes Global Travel Collection and Travel Leaders Network, tells us why Internova made such a big splash at ILTM, including a large sign on the front of the Palais in Cannes, and a large group of advisors attending the event. He also details the latest survey of the luxury travel market. For more information, visit www.internova.com.

Jan 14, 2025
Jan 14, 2025
8 min
Richard Valtr, founder of Mews, talks with Alan Fine of Insider Travel Report about his cloud-based property management system, designed to automate and streamline operations for hospitality brands. Valtr explains how Mews enables a seamless, guest-centric experience, shifting the focus from the room to the guest. For more information, visit www.mews.com.

Jan 14, 2025
Jan 14, 2025
9 min
Simon Drake, general manager of The Store, Oxford, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury travel show. Drake describes his new property, which is located in a former department store in Oxford, England, and what it offers guests. For more information, visit www.thestoreoxford.com.

Jan 13, 2025
Jan 13, 2025
11 min
Insider ILTM Video: Marion Walsh-Hédouin, global head of marketing and communications for Minor Hotels, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury show about Minor’s growth in luxury hotels. Minor has even launched itself as its own brand, overseeing such expanding luxury chains as Anantara, Tivoli, NH Collection and more, to become one of the fastest growing luxury hotel companies in the world. For more information, visit www.minorhotels.com.

Jan 13, 2025
Jan 13, 2025
10 min
Seth Borko, head of research at Skift, talks with Alan Fine of Insider Travel Report about Skift's megatrends report for 2025. Borko highlights a few big trends, including a slow and steady growth in travel demand, the rise of event-based tourism, and how consumer preferences are shifting toward authenticity and cooler climates. Borko also discusses emerging trends such as pet travel, the role of artificial intelligence in the industry and cultural shifts in destinations. For more information, visit www.skift.com.

Jan 12, 2025
Jan 12, 2025
20 min
Steve Perillo, president and CEO of Perillo Tours, talks with James Shillinglaw of Insider Travel Report about the history and legacy of his famed family-owned company, which now specializes in much more than tours to Italy. Perillo now offers Italy, Hawaii, Greece, Spain and Portugal, plus group tours and customized travel. For more information, visit www.perillotours.com.

Jan 12, 2025
Jan 12, 2025
11 min
Barbara Muckermann, CEO of Kempinski Hotels, and Anna Nash, president-global for Explora Journeys, talk with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury show about how they each just made the switch from luxury cruises to luxury hotels—and vice versa. Muckermann, a longtime luxury cruise executive with Silversea, is taking on a new challenge heading up Kempinski, while Nash, who had been with Aman for over 10 years, has now moved to head up Explora Journeys. For more information, visit www.kempinski.com or www.explorajourneys.com.

Jan 9, 2025
Jan 9, 2025
13 min
Mario Del Duca, managing director of NUBA in the U.S., talks with James Shillinglaw of Insider Travel Report about how his Spain- and Mexico-based luxury travel agency and DMC is working to grow in the United States to target the Spanish-speaking market. NUBA, a member of Virtuoso, just opened an office in Miami is seeking to add travel advisors and sell its travel products here too. For more information, visit www.NUBA.com.

Jan 9, 2025
Jan 9, 2025
6 min
Frank Marrenbach, CEO and managing partner of Althoff Hotels, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury show. Marrenbach unveils Althoff’s two newest properties in Cologne and Frankfurt as the latest hotels in this growing collection. For more information, visit www.althoffhotels.com.

Jan 9, 2025
Jan 9, 2025
12 min
Jennifer Tombaugh, CEO of Tauck, talks with James Shillinglaw of Insider Travel Report about the company’s upcoming 100th anniversary, why it matters to travel advisors and their clients, and all the new tour and cruise products Tauck has in store for the coming year. For more information, visit www.tauck.com.

Jan 8, 2025
Jan 8, 2025
11 min
Brad Yared, manager of youth activities aboard Disney Treasure, talks with Sherman DeJohn of Insider Travel Report about the ship's offerings for children and families. He describes the Disney Oceaneers Club for ages 3 to 10, featuring interactive activities like designing roller coasters, themed storytelling, and character visits, as well as a secure check-in system. He also highlights spaces for younger and older age groups, such as the It’s a Small World Nursery, Edge for tweens and Vibe for teens, along with family-friendly events across the ship. For more information, visit www.disneycruise.com and www.disneytravelagents.com.

Jan 8, 2025
Jan 8, 2025
8 min
Matt Cammaert, senior vice president of marketing and outside sales at Kensington, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury show about his newly restricted luxury operator. Kensington now offers a slew of tour, cruise, yacht and villa products to suit every luxury traveler. For more information, visit www.kensingtontours.com.

Jan 7, 2025
Jan 7, 2025
8 min
Gonçalo Mexia Alves, head of sales for Octant Hotels, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury show about his group of luxury properties located in key cities and towns throughout Portugal, which has become one of the most sought-after destinations in the world. Alves details his grown collection of hotels and what they can offer to your clients. For more information, visit www.octanthotels.com.

Jan 7, 2025
Jan 7, 2025
14 min
Jenny Winebloom, vice president of Disney Live Entertainment, talks with Sherman DeJohn of Insider Travel Report about the entertainment aboard the Disney Treasure. She highlights Broadway-style shows like The Tale of Moana, deck shows, interactive activities and themed dining experiences, all tailored to the ship’s adventure theme. Entertainment spans from high-energy events to culturally rooted performances, offering a variety of experiences for all ages. For more information, visit www.disneycruise.com and www.disneytravelagents.com.

Jan 6, 2025
Jan 6, 2025
9 min
Marina Efraimoglou, owner Euphoria Retreat, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury show. Efraimoglou tells her inspiration story about how she founded her unique wellbeing resort in Mystras, Sparta in Greece. The property has become a widely recognized retreat for its setting and its many wellness programs. For more information, visit www.euphoriaretreat.com.

Jan 6, 2025
Jan 6, 2025
13 min
Daniel Cowan, senior manager-dining services for Disney Cruise Line, talks with Sherman Dejon of Insider Travel Report about the food and beverage options aboard the Disney Treasure. Cowan highlights rotational dining with themed venues like Plaza de Coco and World of Marvel, fine dining restaurants, casual options and unique spaces like Hook’s Barbary. He also emphasizes the role of the crew in creating seamless dining experiences. For more information, visit www.disneycruise.com or www.disneytravelagents.com.

Jan 5, 2025
Jan 5, 2025
8 min
Nicholas Streff, vice president-strategy and communications for Belmond, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury show. Streff details the newest trains, barges and hotels in Belmond’s growing portfolio. For more information, visit www.belmond.com.

Jan 5, 2025
Jan 5, 2025
10 min
Jodi Bainter, vice president of domestic leisure sales at The Walt Disney Company, talks with Sherman DeJohn of Insider Travel Report about Disney's newest ship, Disney Treasure. Painter highlights the ship’s unique features, including its focus on adventure, immersive Disney-themed spaces like the Haunted Mansion Parlor and the innovative Plaza de Coco dining experience. She also details the ship's itineraries, stateroom options, entertainment, and amenities designed for families and adults. For more information, visit www.disneycruise.com or www.disneytravelagents.com.

Jan 2, 2025
Jan 2, 2025
6 min
Bob van den Oord, CEO of Langham Hospitality Group, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury travel show. Van Den Oord details the newest luxury hotels in the Langham group and where the company is planning to expand in the future. For more information, visit www.langhamhotels.com.

Jan 2, 2025
Jan 2, 2025
13 min
Dana Santucci, chairman of the United States Tour Operations Association (USTOA) talks with James Shillinglaw of Insider Travel Report just after last month’s USTOA Marketplace & Conference in Marco Island, Florida, Santucci, who is also executive vice president of EF Education First, details what USTOA has accomplished during her second term as chairman and what she hopes to do for the remainder of term, including increase the economic impact of the group, develop new consumer campaigns and tackle tour operator sustainability. For more information, visit www.ustoa.com.

Jan 1, 2025
Jan 1, 2025
21 min
Terry Dale, president and CEO of the United States Tour Operators Association (USTOA), talks with James Shillinglaw of Insider Travel Report just after USTOA’s Marketplace in Marco Island, Fla., about a new survey of USTOA’s economic impact on the travel industry. Dale also details USTOA’s marketing program in 2024 and a new culinary themed campaign this year, as well an effort to make tours more sustainable and combat overtourism. For more information, visit www.ustoa.com.

Jan 1, 2025
Jan 1, 2025
13 min
Kristi Gole, executive vice president of strategy for Global Hotel Alliance (GHA), talks with James Shillinglaw of Insider Travel Report at last month’s ILTM luxury travel show in Cannes about how her group had become the fastest growing collection of independent hotels in the world especially in the luxury segment. With more than 40 brands and 800 hotels, GHA has emerged as a force in hospitality complete with its own guest loyalty program. For more information, visit www.globalhotelalliance.com.

Dec 31, 2024
Dec 31, 2024
21 min
Etienne Haro, general manager of The Mark talks with James Shillinglaw of Insider Travel Report about how his famed luxury hotel on New York City’s Upper East Side is evolving, including two relatively new marquee restaurants and refurbished suites, including the largest Penthouse Suite in North America. For more information, visit www.themarkhotel.com.

Dec 31, 2024
Dec 31, 2024
7 min
Karen Whitt, vice president of sales and marketing for The Hartling Group, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes about her collection of luxury properties. Whitt details what’s to come at The Palms Turks & Caicos as well as The Shore Club, and everything else Turks& Caicos has to offer. For more information visit https://hartlinggroup.com.

Dec 24, 2024
Dec 24, 2024
11 min
Andrea Grisdale, founder and CEO of IC Bellagio, a luxury destination management company based in Bellagio, Italy, talks with James Shillinglaw of Insider Travel Report at this month’s ILTM Cannes luxury travel show. Grisdale tells us how she started the company, turning it from one offering tours of Lake Como to one that now can offer customized luxury travel throughout Italy. For more information, visit www.icbellagio.com.

Dec 24, 2024
Dec 24, 2024
25 min
Mark Orwoll, author of “Just One Little Hitch,” talks with James Shillinglaw of Insider Travel Report about his new book, a humorous account of his days hitchhiking in Europe and Morocco on a shoestring budget. Orwoll, a veteran travel journalist who served as international editor for Travel + Leisure for more than 20 years, describes his experiences during his first trip aboard. For more information, visit https://markorwoll.com. To buy the book, order it from your local bookstore or visit www.amazon.com.

Dec 23, 2024
Dec 23, 2024
9 min
Henley Vazquez, co-founder of Fora Travel, talks with James Shillinglaw of Insider Travel Report at this month’s ILTM Cannes luxury travel show about the dramatic growth of her host agency, a member of Virtuoso. Vazquez details the innovative technology, marketing and training programs that her agency offers members to help them sell more luxury travel. For more information, visit www.foratravel.com.

Dec 23, 2024
Dec 23, 2024
7 min
Nathan Domer, acting general manager of the Ulster American Folk Park, talks with Alan Fine of Insider Travel Report about the park's efforts to preserve and interpret the story of Irish emigration to America. Dormer explains the park’s chronological layout, featuring actual homes, artifacts, and a replica ship to illustrate Irish rural life, the challenging trans-Atlantic crossing and settlers' experiences in America. For more information, visit www.ulsteramericanfolkpark.org.
Dec 22, 2024
Dec 22, 2024
12 min
Ciaran O’Neill, managing director of the Bishop’s Gate Hotel in Derry, Ireland, talks with Alan Fine of Insider Travel Report about the hotel's history and its role in the regeneration of the area. O'Neil shares insights on the hotel's unique blend of heritage and modern luxury, offering intimate, high-quality accommodations for international guests. The hotel has become a key part of Derry's vibrant tourism scene, especially during events like Halloween. For more information, visit www.bishopsgatehotelderry.com.

Dec 22, 2024
Dec 22, 2024
8 min
Simon Casson, CEO of Corinthia Hotels, talks with James Shillinglaw of Insider Travel Report at this month's ILTM Cannes about the sudden growth of his luxury brand around the world, most recently in New York City but soon in Rome and other top cities. The Malta-based hotel company is set to expand around the world as Casson follows a strategic growth strategy. For more information, visit www.corinthiahotels.com.

Dec 19, 2024
Dec 19, 2024
7 min
Gina Weyer, vice president of training for the Signature Travel Network, and Nolan Burris, Signature’s talent development consultant, talk with Alan Fine of Insider Travel Report about the role of AI in the travel industry and in their travel agency cooperative. Burris explains how AI can help travel advisors by providing faster answers to common questions and assisting with sales training. Weyer says the key to successful training is specialization and community sharing of best practices. For more information, visit http://join.sigtn.com.

Dec 19, 2024
Dec 19, 2024
9 min
André Gerondeau, chief operating officer at Meliá Hotels International, talks with James Shillinglaw of Insider Travel Report about the expansion of Meliá’s hotels, with 15 properties set to open across its luxury brands in the Caribbean, Europe and Southeast Asia. Meliá’s brands include Me by Meliá, Meliá Collection, and Zel, the boutique lifestyle brand created in partnership with tennis superstar Rafael Nadal. This is the first in a series of interviews completed at the International Luxury Travel Market (ILTM) held in Cannes last month. For more information, visit www.melia.com.

Dec 19, 2024
Dec 19, 2024
44 min
How top destinations cater to the family market with suggested tours, itineraries, hotels, activities and more. We examine in depth what these countries have offer for family travel and how travel advisors can sell them. Moderated by Alan Fine, chief multimedia officer of Insider Travel Report, this panel features Tarja Koivisto, country manager USA for Visit Finland; Samer Abu Taleb, manager, marketing and sales-North America for Dubai Tourism and Commerce Marketing; and Paul Mcdonagh, travel and industry engagement manager for Tourism Ireland.

Dec 19, 2024
Dec 19, 2024
20 min
Simon Blacoe, vice president of hotel operations for Azamara Cruises, talks with Alan Fine of Insider Travel Report about Azamara’s differentiators and guest experiences. He highlights the line’s destination immersion, including curated events such as AzAmazing Evenings and White Nights, as well as the focus on authentic, local food and wine. Blanco also explains how the ships are meticulously maintained, offers insights into dining experiences across the fleet, and discusses Azamara’s appeal to a growing audience of younger cruisers, multi-generational families and premium travelers. For more information, visit connect.Azamara.com or www.Azamara.com.

Dec 19, 2024
Dec 19, 2024
11 min
Jamie Margolis, owner of Moms at Sea and winner of Dream Vacations' Bobby Haupt Franchise of the Year Award, talks with Alan Fine of Insider Travel Report about how she transitioned from a pediatric respiratory therapist to a travel advisor by leveraging her Facebook group, which grew from 100 to more 110,000 members. Margolis emphasizes the importance of authenticity, engagement, and providing value in social selling and highlights her focus on family cruising with Royal Caribbean. For more information, visit www.DreamVacationsFranchise.com.

Dec 19, 2024
Dec 19, 2024
12 min
Michelle Lardizabal, chief sales officer of Azamara Cruises, talks with Alan Fine of Insider Travel Report about Azamara's commitment to destination immersion, small-ship advantages and its comprehensive inclusivity. She highlights the brand's unique offerings such as curated country intensive itineraries, extended stays in ports, and partnerships with PerryGolf and Micato Safaris. Lardizabal also emphasizes Azamara's loyalty to travel advisors, who represent 86 percent of all bookings,, and outlines resources like Azamara Connect and special promotions to support advisors. For more information, visit www.azamara.com.

Dec 19, 2024
Dec 19, 2024
16 min
Brent Hill of Tourism Fiji talks with Michaela Guzy of Insider Travel Report about the launch of nonstop flights on Fiji Airways between Fiji and Dallas, offering three weekly flights that connect Fiji with American Airlines’ extensive U.S. network. Hill highlights Fiji’s unique culture, Fiji Airways' award-winning airline service, and new resort developments, including a Crowne Plaza and a Westin set to open in 2024. For more information, visit www.fiji.travel or www.fijiairways.com.
