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Insider Travel Report assists travel advisors by discussing the changing travel landscape with a line-up of special guests VIP guests, the movers and shakers...
Episodes
Monday Mar 14, 2022
Monday Mar 14, 2022
Arnold Donald, president and CEO of Carnival Corporation, talks with Alan Fine of Insider Travel Report about the recovery of cruising, the resumption of Carnival brands and their future, the evolving COVID protocols, and the support of crew members in both the Ukraine and Russia. For more information, visit www.carnivalcorp.com.
Friday Mar 11, 2022
Friday Mar 11, 2022
Fernando Delgado, Silversea's vice president-Ecuador, talks with Alan Fine of Insider Travel Report about the cruise line's newest ship in the Galapagos, what differentiates it from others, and his favorite spots on Silver Origin. For more information, visit www.silversea.com.
Thursday Mar 10, 2022
Thursday Mar 10, 2022
Daniel Wedel, hotel director for Scenic Eclipse, talks with James Shillinglaw of Insider Travel Report about the range of elegant rooms and suites, multiple gourmet dining options, upgraded entertainment and lavish public areas in this luxury expedition yacht, which Scenic calls the first discovery yacht. These features make Antarctica cruises an extremely comfortable experience for guests seeking a combination of luxury and adventure. For more information, visit www.scenicusa.com.
Wednesday Mar 09, 2022
Wednesday Mar 09, 2022
Jason Liberty, the new president and CEO of Royal Caribbean Group, talks with Alan Fine of Insider Travel Report about what it was like for him to preside over his first naming ceremony with his new title, what is so special about the new Silver Origin, why Royal Caribbean Group purchased Silversea, and the big picture for his cruise company. For more information, visit www.silversea.com or www.royalcaribbeangroup.com.
Tuesday Mar 08, 2022
Tuesday Mar 08, 2022
Danny Johnston, the experienced expedition leader onboard Scenic Eclipse, talks with James Shillinglaw of Insider Travel Report, about how his team puts together incredible experiences on an Antarctica sailing, including interactions with myriad species of penguins, seals and whales, as well as the incredible scenery that the White Continent has to offer with alp-like mountains and glaciers at every turn. Look for a few friends behind them during the interview. For more information on Scenic’s Antarctica journeys next season, visit www.scenicusa.com.
Monday Mar 07, 2022
Monday Mar 07, 2022
Roberto Martinoli, Silversea's president and CEO, and Barbara Muckermann, chief commercial officer, talk with Alan Fine of Insider Travel Report about the naming of their latest ship, Silver Origin, done "Zodiac Chic," meaning in true expedition style. Guests left the ship to participate in the ceremony with glasses of champagne while at sea. They also highlight the many luxury features of Silver Origin that make her very different from any other ship sailing the Galapagos. For more information, visit www.silversea.com.
Friday Mar 04, 2022
Friday Mar 04, 2022
Thursday Mar 03, 2022
Thursday Mar 03, 2022
Wednesday Mar 02, 2022
Wednesday Mar 02, 2022
Tuesday Mar 01, 2022
Tuesday Mar 01, 2022
Patrick Fisher, vice president and managing director of Fontainebleau Miami Beach, talks with James Shillinglaw of Insider Travel Report about what the famed beachside property offers today, with new dining options, renovated rooms, a revamp of the famed pool, and new programming at this classic resort frequented by the stars. For more information, visit www.fontainbleau.com.
Monday Feb 28, 2022
Monday Feb 28, 2022
Anthony Rico, general manager the Beach Club at The Boca Raton, talks with James Shillinglaw of Insider Travel Report, about how the property he oversees has been renovated with new rooms, suites and dining options, all while preserving that “beach” vibe that makes it different from the other hotels at The Boca Raton. For more information, visit www.thebocaraton.com.
Friday Feb 25, 2022
Friday Feb 25, 2022
Brice Kemper, general manager of Tower at The Boca Raton, talks with James Shillinglaw of Insider Travel Report about how his property, the tallest building in Boca Raton, is being renovated as part of the overall $200 million renovation of the five-hotel resort. Set to debut in May, Tower will feature all new rooms and suites, a new top floor concept and more as it fits in with the overall resort concept. For more information, visit www.thebocaraton.com.
Thursday Feb 24, 2022
Thursday Feb 24, 2022
Corinne Heil, general manager the Yacht Club at The Boca Raton, talks with James Shillinglaw of Insider Travel Report, about how this boutique property, one of five at The Boca Raton, has completely revamped its suites, developed a new top floor dining concept, and offers butler service as part of the overall renovation of this classic South Florida Resort. For more information, visit www.thebocaraton.com.
Wednesday Feb 23, 2022
Wednesday Feb 23, 2022
Daniel Hostettler, president and CEO of The Boca Raton, talks with James Shillinglaw of Insider Travel Report about his $200 million phase one renovation of this South Florida classic, which features five different hotels within the resort, which caters to club members and guests alike, as he seeks to return the property to a new Golden Era. For more information, visit www.thebocaraton.com.
Tuesday Feb 22, 2022
Tuesday Feb 22, 2022
Kristin Karst, executive vice president and co-owner of AmaWaterways, talks with James Shillinglaw of Insider Travel Report about the outlook for river cruising in Europe for 2022 and beyond; what’s going on with river cruising in other parts of the world, like Egypt, Africa and Southeast Asia; and new programs being developed right now to help travel advisors sell even more Amawaterways’ cruises. For more information, visit www.amawaterways.com.
Monday Feb 21, 2022
Monday Feb 21, 2022
Alberto Aliberti, president and CEO of Atlas Ocean Voyages, talks with James Shillinglaw of Insider Travel Report about what his luxe-adventure line has accomplished in its first few months in business, including a revision of its inclusive policies on air and shore excursions and the hiring of new marketing, guest operations and sales executives. Aliberti also talks about World Navigator’s first season in Antarctica. For more information, visit www.atlasoceanvoyages.com.
Friday Feb 18, 2022
Friday Feb 18, 2022
Shaylyn Potter and Kayvon Malek, underseas specialists (divers) onboard Lindblad Expeditions’ National Geographic Resolution, talk with James Shillinglaw of Insider Travel Report, about what they do onboard, including explore the colorful undersea world of Antarctica, take photos of the marine creatures below, and engage in scientific research to fulfill Lindblad’s mission to combine exploration and science with expedition cruising. No, you can’t dive in Antarctica with them, but you can dive in other parts of the world with Lindblad. For more information, visit www.expeditions.com.
Thursday Feb 17, 2022
Thursday Feb 17, 2022
Gina Gabbard, chief sales officer of Lindblad Expeditions, talks with James Shillinglaw of Insider Travel Report about how you can better sell Lindblad’s two new ships, National Geographic Resolution and National Geographic Endurance, which offer cruises to the Antarctic, the Arctic regions and more. Resolution and Endurance are Lindblad’s bid to target the luxury market for its expedition programs, which are widely considered some of the best in the business. For more information, visit www.expeditions.com.
Wednesday Feb 16, 2022
Wednesday Feb 16, 2022
Laura Fuentes, hotel director for National Geographic Resolution, talks with James Shillinglaw of Insider Travel Report during an Antarctica cruise earlier this month about the opulent cabins and suites, fine dining and other luxurious amenities. There are even two glass-paneled igloos on the top deck where guests can stay overnight and a tasting menu in the ship’s alternative restaurant. It all represents a raising of the bar for Lindblad Expeditions, which now definitely fits in the luxury expedition cruise category. For more information, visit www.expeditions.com.
Tuesday Feb 15, 2022
Tuesday Feb 15, 2022
Capt. Martin Graser, master of Lindblad Expeditions’ National Geographic Resolution, talks with James Shillinglaw of Insider Travel Report about the amazing capabilities of his new ship, which can go deeper and faster into Antarctica than most other vessels. With its new X-Bow pushing through the ice and the waves, National Geographic Resolution offers guests more stability and gets them to places in the White Continent that few have visited. For more information, visit www.expeditions.com.
Monday Feb 14, 2022
Monday Feb 14, 2022
Shaun Powell, expedition leader for Lindblad Expeditions, talks with James Shillinglaw of Insider Travel Report on Devil Island in Antarctica. Powell details the landings and activities on a cruise on the new National Geographic Resolution, during which guests can see and learn about penguins, seals, whales, icebergs, mountains and the Great White continent. For more information, visit www.expeditions.com.
Friday Feb 11, 2022
Friday Feb 11, 2022
Chris Allison, acting general manager and regional director-North America for Tourism Australia, talks with James Shillinglaw of Insider Travel Report about Australia’s reopening to vaccinated visitors effective Feb. 21. Allison details the COVID protocols required as of that date and how Tourism Australia is ramping up marketing campaigns after an active period of promotion even during the pandemic. For more information, visit www.australia.com, www.tourismaustralia.com or www.australia.com/en-us/travel-inspiration.html.
Thursday Feb 10, 2022
Thursday Feb 10, 2022
Quentin Desurmont, president of the Serandipians, formerly Traveller Made, talks with Alan Fine of Insider Travel Report about his community of global luxury travel designers located across Europe, Russia, India, China and the U.S. Serandipians create journeys based on emotion and desirability, patterned after lessons learned from the fashion industry. Desurmont talks about the group's upcoming conference, its new corporate social responsibility division called "Pristine Mood," and the group's study of the metaverse as a possible tool for selling more travel. For more information, visit www.serandipians.com.
Thursday Feb 10, 2022
Thursday Feb 10, 2022
Alison Metcalfe, executive vice president for North America, Australia and New Zealand at Tourism Ireland, talks with Alan Fine of Insider Travel Report about why travelers can visit Ireland with confidence, especially with the return of trans-Atlantic airline routes, the adherence by Irish businesses to mandated health protocols, and the fact that Ireland's population has one of the highest vaccination rates at 93 percent. Metcalfe also talks about upcoming special events and marketing programs, including "Moment's Strategy" and the "Green Button" campaign, as well as new travel advisor tools. For more information, email USTrade@TourismIreland.com or visit trade.Ireland.com.
Wednesday Feb 09, 2022
Wednesday Feb 09, 2022
Beatriz Lopez, senior account executive for leisure travel at the Fort Lauderdale Marriott Harbor Beach Resort & Spa, talks with Alan Fine of Insider Travel Report about her 650-room resort with six restaurants, a full service spa and a quarter mile private beach, offering jet skis, paddle boards, kayaks, as well as dinner service. Centrally located, the resort is five minutes from Port Everglades, close to three major malls and within walking distance from Las Olas Boulevard for shopping. For more information, visit www.marriott.com or www.travelagents.marriott.com.
Tuesday Feb 08, 2022
Tuesday Feb 08, 2022
Michael Medeiros, general manager of the Sonesta Fort Lauderdale Beach, talks with Alan Fine of Insider Travel Report about his hotel, surrounded by two state parks and the beach, making it centrally located and yet quiet. Newly renovated in 2019, every one of the 240 guest rooms, 20 junior suites and two master suites face the ocean with floor to ceiling windows, and the restaurant, Steelpan, features entertainment and serves both the pool and walk--in trade with a patio adjoining the sidewalk. For more information, visit www.sonesta.com/us/florida/fort-lauderdale/sonesta-fort-lauderdale-beach.
Monday Feb 07, 2022
Monday Feb 07, 2022
Adam Thomas, destination marketing organization director of Experience Florida Sports Coast, talks with Alan Fine of Insider Travel Report about Florida's "adventure county," an outdoor recreational leisure travel destination that caters to families wanting to create mulit-generational experiences. Thomas describes the many massive sports complexes serving amateur athletes of all ages, hoping to grow their sport skills, as well as where to stay and eat in the area when attending upcoming events. For more information, visit www.flsportscoast.com.
Friday Feb 04, 2022
Friday Feb 04, 2022
Tom Bartosek, travel trade industry coordinator for Florida's Space Coast, talks with Alan Fine of Insider Travel Report about how the Space Coast is true to its name, featuring 72 miles of beaches and access to outer space. It is also a foodie destination, with a port that hosts five cruise lines, attractions like the new Wizard of Oz museum and a Brightline train stop proposed for 2026. For more information, visit www.visitspeacecoast.com.
Thursday Feb 03, 2022
Thursday Feb 03, 2022
Markham McGill, director of sales for the Monroe County Tourist Development Council, which oversees the Florida Keys, talks with Alan Fine of Insider Travel Report about the warmest place in the U.S. during the winter, warmer than even Miami. He also focuses on Key West, the southernmost point of the U.S. and the Caribbean you can drive to. McGill highlights attractions, tours, new properties and property renovations, air lift, a new $100 million dollar renovation of Key West's airport, plus special events like the 200th anniversary of Key West, the Ernest Hemingway look-alike contest, and the Key Lime Academy for travel advisors. For more information, email markham@fla-keys.com or visit www.Fla-Keys.com.
Wednesday Feb 02, 2022
Wednesday Feb 02, 2022
Santiago Corrada, president and CEO of Visit Tampa Bay, talks with Alan Fine of Insider Travel Report at Florida Huddle 2020 about how much Tampa has changed since it last hosted the Huddle in 2016. Setting visitor records every year since 2013, the city is back in stride. Corrada outlines the meteoric tourism climb, which includes hotel growth, increased lift, the creation of a river walk, new attention from the Michelin Guide, and hosting a Superbowl. For more information, visit www.RiverWalkPass.com and www.VisitTampaBay.com.
Tuesday Feb 01, 2022
Tuesday Feb 01, 2022
Susanne Höller, head of destination marketing for Graz Tourism, talks with James Shillinglaw of Insider Travel Report, about the many attractions of her historical city, the second largest in Austria, but one often overshadowed by Vienna and other towns. Graz has the biggest medieval armory in Europe, many charming and historic churches, and a castle hill that has served as a focal point for many European conflicts. It also has great restaurants, shops, and some surprising newer attractions, including the longest indoor slide in Europe. For more information, visit www.graztourismus.at.
Monday Jan 31, 2022
Monday Jan 31, 2022
James Shillinglaw of Insider Travel Report talks with Keith Waldon, founder of Departure Lounge (www.departurelounge.com), a Virtuoso-affiliated host agency, about how he selected and developed a customized booking platform for his independent contracts with BookingVault and Valerie Wilson Travel. Ben Nayberg, chief operating officer of BookingVault (www.bookingvault.com), and Jennifer Wilson Buttigieg, co-president of Valerie Wilson Travel (www.valeriewilsontravel.com), talk about their role in supplying Departure Lounge with the booking tool, plus an air and hotel booking system.
Friday Jan 28, 2022
Friday Jan 28, 2022
Jeff Anderson, co-CEO of Avoya Travel, talks with James Shillinglaw of Insider Travel Report about his innovative host travel agency and vacation specialist a month after it held its annual conference virtually. Anderson reveals the what’s behind Avoya’s deal with investor group Certares, which last November took a stake in the host agency, as well as what new programs and services are resonating with Avoya’s affiliated agencies. Crucially Anderson forecasts the future for cruises and other forms of travel as we emerge from the pandemic. For more information, visit www.avoyanetwork.com.
Thursday Jan 27, 2022
Thursday Jan 27, 2022
Chris Moss, CEO of PSNGR1 (that’s Passenger1), talks with James Shillinglaw of Insider Travel Report about his new system, which travel advisors can use to aggregate access to the GDSs, NDC capability and even restaurant, tour and activity reservations. PSNGR1 also delivers new, simpler functionality than tradition reservations systems, making it easier for users to find and book travel products more quickly. For more information, visit www.psngr1.com.
Wednesday Jan 26, 2022
Wednesday Jan 26, 2022
Dana Young, president and CEO of Visit Florida, talks with Alan Fine of Insider Travel Report at this week's Florida Huddle 2022 in Tampa. Young assures travel advisors that all their clients, risk-averse or not, can safely book vacations to enjoy the state’s wide open spaces and hot night spots, because Florida will never close, meaning a vacation in Florida is never at risk of being canceled. Travel advisors looking to virtually attend the Florida Huddle on Thursday, Jan. 27, 2022 from 9 a.m. to 11:30a.m. can sign up at www.FloridaHuddle.com. For more information, visit www.VisitFlorida.com.
Tuesday Jan 25, 2022
Tuesday Jan 25, 2022
Charlie B. Robertson, president and CEO of American Cruise Lines, talks with James Shillinglaw of Insider Travel Report about Project Blue, his cruise company’s plan to build 12 newly designed small ships that will sail the rivers, lakes and coastal waterways of the United States. Representing a significant investment in small ship cruising, Project Blue represents a big bet on growth for domestic cruising in America. For more information, visit www.americancruiselines.com.
Monday Jan 24, 2022
Monday Jan 24, 2022
Ruth Daly, regional director of Tourism Fiji, and Strobel Bekker, regional manager-Americas for Fiji Airways talk with James Shillinglaw of Insider Travel Report about how Fiji has emerged from the pandemic ready to welcome visitors from the U.S., how Fiji Airways has returned to full service on long-haul routes, how almost all resorts are now open and ready for guests, and what Americans need to do in order to visit Fiji today. For more information, visit www.fiji.travel or www.fijiairways.com.
Friday Jan 21, 2022
Friday Jan 21, 2022
Megan Moncrief, chief marketing officer for Squaremouth.com, which helps travelers save time and money to find the best travel insurance policy for their trip, talks with James Shillinglaw of Insider Travel Report about what travel insurance covers and what it doesn’t today during the pandemic. Moncrief details how travel insurance coverage works when a trip is impacted by slow COVID testing or shortage of tests, how it works when countries change COVID protocols, and the difference between standard and cancel-for-any-reason policies. For more information, visit www.squaremouth.com.
Thursday Jan 20, 2022
Thursday Jan 20, 2022
David McKenna, the new president and CEO of Rocky Mountaineer, talks with James Shillinglaw of Insider Travel Report about how his famed rail tour company is emerging from the pandemic with new rail cards, popular itineraries in Canada and a completely new rail product in Colorado and Utah. McKenna, an experienced travel executive, was just named CEO to take Rocky Mountaineer into the future. For more information, visit www.rockymountaineer.com.
Wednesday Jan 19, 2022
Wednesday Jan 19, 2022
Stacy Small, founder and owner of Elite Travel International, an affiliate of Travel Experts, talks with James Shillinglaw of Insider Travel Report about her new Elite Travel Club, where she invites clients to participate and charges them fees for her services. Small, whom you’ve seen in one of our top Insider Videos of 2021, now gets to choose who she wants to work with on a regular basis, something she says has eliminated those clients who can be a waste of time and gives her a better lifestyle. Is this the model for you? Find out in this interview. For more information, visit www.elitetravelinternational.com.
Tuesday Jan 18, 2022
Tuesday Jan 18, 2022
Lisa Miller, general manager of the ONE11 Hotel in New Orleans, talks with James Shillinglaw of Insider Travel Report about her new boutique property, housed in a former sugar factory, just steps from the French Quarter. With suites overlooking the Mississippi, innovative decor and more, ONE11 Hotel is the perfect retreat for leisure and business travelers alike. For more information, visit www.one11hotel.com.
Monday Jan 17, 2022
Monday Jan 17, 2022
Jeffrey Morris, chief marketing officer for the West Hollywood Travel + Tourism Board, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes conference about how West Hollywood offers a true luxury travel experience, with top hotels, restaurants, shopping and chic neighborhoods from Santa Monica Boulevard to the Design District to the Sunset Strip. For more information, visit www.visitwesthollywood.com.
Monday Jan 17, 2022
Monday Jan 17, 2022
Victoria Batten, regional director of sales and marketing-North America for The Langham Hotels & Resorts, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes about how her luxury brand is growing and reinventing itself, including The Langham, Boston, newly reopened after a two-year renovation; The Langham, Jakara, the brand’s first hotel in Indonesia; and The Langham Gold Coast, which opens in Australia this spring. For more information, visit www.langhamhotels.com.
Friday Jan 14, 2022
Friday Jan 14, 2022
Vicki Freed, Royal Caribbean International's senior vice president of sales, trade support and service, used her regular Coffee Chat this week to interview Jason Liberty, Royal Caribbean Group's new CEO, who just took over from Richard Fain, who remains chairman. Admittedly this is not one of Insider's video interviews, but it's important because it's the first full interview with Liberty since he became CEO. Liberty talks about Royal Caribbean Group's financial performance despite cruise cancellations in the first quarter, what the second quarter looks like and the long-term prospects for cruising, and reconfirmed his support for the travel agency trade. For more information, visit www.royalcaribbeangroup.com.
Friday Jan 14, 2022
Friday Jan 14, 2022
Loic Ferrie, director of food and beverage at Four Seasons Nevis, gives James Shillinglaw of Insider Travel Report an update on the resort since Insider visited more two years ago. That includes a new beachside restaurant, On the Dune, and a new beachside bar, Kastaway Beach bar. This completes the grand renovation Four Seasons Nevis began more than three years ago, including new rooms and suites, new dining concepts and more. For more information, visit www.fourseasons.com/nevis.
Friday Jan 14, 2022
Friday Jan 14, 2022
Jean-Marie Le Gall, general manager of Hotel Barrière Le Fouquet's, talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes, about his newly refurbished Paris property. Located between Avenue George V and the Champs-Elysées, the hotel features 101 rooms and suites designed by Jacques Garcia. Just before the pandemic in December 2019, Le Fouquet’s unveiled 19 refurbished suites and rooms with iconic views over the Champs-Elysées and the Arc de Triomphe. For more information, visit www.hotelsbarriere.com/en/paris/le-fouquets.html.
Thursday Jan 13, 2022
Thursday Jan 13, 2022
Samy Ghachem, managing director of Sereno Hotels, talks with James Shillinglaw of Insider Travel Report about his first luxury boutique resort, Le Sereno St. Barths, which shows off his unique brand of hospitality in the chic destination. Ghachem oversees both Le Sereno and Il Sereno Lago di Como in Italy, which together form a mini-resort empire that caters to a high-end luxury clientele. For more information, visit www.serenohotels.com.
Thursday Jan 13, 2022
Thursday Jan 13, 2022
Imran Changezi, business development director-hospitality for the Diriyah Gate Development Authority (DGDA), talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes about how DGDA is transforming travel and tourism in Saudi Arabia with a massive new complex set to include 28 luxury hotels and celebrating the country’s history and culture. For more information, visit https://dgda.gov.sa.
Wednesday Jan 12, 2022
Wednesday Jan 12, 2022
Tom Rowntree, vice president-global luxury brands at InterContinental Hotels Group (IHG), talks with James Shillinglaw of Insider Travel Report at last month’s ILTM Cannes luxury travel conference about how IHG is developing and growing its luxury brands, including Regent Hotels, InterContinental Hotels & Resorts and Kimpton Hotels & Restaurants. For more information, visit www.ihg.com.
Wednesday Jan 12, 2022
Wednesday Jan 12, 2022
Alistair Solomons, executive chef for SeaDream Yacht Club, talks with James Shillinglaw of Insider Travel Report about his boutique cruise line’s food and beverage program, dining options, his culinary philosophy and the special experiences offered on every sailing, such as the famed caviar and champagne on a surf board plus a BBQ beach party. For more information, visit www.seadream.com.