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Insider Travel Report assists travel advisors by discussing the changing travel landscape with a line-up of special guests VIP guests, the movers and shakers...
Episodes
Tuesday Aug 18, 2020
Tuesday Aug 18, 2020
Petra Deuter, executive director for Iconic Luxury Hotels, talks with James Shillinglaw of Insider Travel Report about a collection of high-end hotels you may not have heard about before. Iconic began in the U.K. with some classic properties but is now expanded to Venice with plans to open up in other European countries and even the U.S. For more information, visit www.iconicluxuryhotels.com.
If interested, the original video of this podcast can be found on Youtube by searching for the podcast's title.
Monday Aug 17, 2020
Monday Aug 17, 2020
Carmen Roig, senior vice president of marketing and sales for Crystal Cruises, talks with James Shillinglaw of Insider Travel Report about how the luxury cruise company, which includes ocean, river, expedition and yacht experiences, is celebrating its 30th anniversary this year. Roig details the history of Crystal going back to 1990, how Crystal has been working through the COVID-19 crisis, Crystal’s new health and safety standards, and how it’s working with travel advisors to celebrate its milestone. For more information, visit www.crystalcruises.com.
If interested, the original video of this podcast can be found on Youtube by searching for the podcast's title.
Monday Aug 17, 2020
Monday Aug 17, 2020
Join Insider Travel Report’s James Shillinglaw and Alan Fine as they review the top stories of the week on the third edition of ITR-TV’s “Travel in Ten” newscast. Top stories this week include UnCruise Adventures' cancellation of its season even though a guest ended up testing negative not positive for COVID-19, why major U.S. cruise lines are "pausing" operations well into December, how European cruise lines are restarting sailings this month, why the U.S. Virgin Islands is closing its borders once again because of spikes in the virus, why the travel industry and ASTA are pushing Congress to return from its recess to pass relief legislation, what top cruise and hotel companies posted major losses for the second quarter, a look at the virtual version of Virtuoso Travel Week, why Barry Diller is buying a big stake in MGM Resorts, our memories of veteran travel executive Jim Smith who passed away last week, and why we are celebrating our own 1,000 Insider video. Email james@insidertravelreport.com or alan@insidertravelreport.com with your comments and suggestions on future newscasts.
If interested, the original video of this podcast with pictures of many of the locations can be found on Youtube by searching for the podcast's title.
Thursday Aug 13, 2020
Thursday Aug 13, 2020
Vicki Tollman, executive director and owner of the Red Carnation Hotel Collection, talks with James Shillinglaw of Insider Travel Report about her family-owned luxury hotels in the U.K., Switzerland, South Africa and the U.S.; how it selected the properties in the group; the unique design of each hotel; how the company is expanding in the near future; and how it’s dealing with the coronavirus pandemic. For more information, visit www.redcarnationhotels.com.
If interested, the original video of this podcast can be found on Youtube by searching for the podcast's title.
Wednesday Aug 12, 2020
Wednesday Aug 12, 2020
Natasha Caputo, director of Westchester County Tourism & Film, talks with James Shillinglaw of Insider Travel Report about the vacation options, attractions and accommodations available in this diverse county just north of New York. She talks about the range of top hotels and resorts, including a new addition the key natural and historical attractions, activities and events and fine dining that travelers can experience during what just might be the perfect drive getaway for New Yorkers and others in the Northeast. And spoiler alert, Insider Travel Report is based in Westchester and we grew up here, so we just might be a bit biased. For more information, visit www.visitwestchesterny.com.
If interested, the original video of this podcast with pictures of many of the locations can be found on Youtube by searching for the podcast's title.
Tuesday Aug 11, 2020
Tuesday Aug 11, 2020
Greg Takehara, CEO of Tourism Cares, talks with James Shillinglaw of Insider Travel Report about how the mission of his non-profit organization has changed and hasn’t changed in the new age of COVID-19 travel as it promotes sustainable tourism around the world. He also details what virtual and live events Tourism Cares will stage this year and next, how his group is educating the travel industry about sustainable tourism and how it’s planning new membership categories to get more travel advisors and individual travel executives to join. For more information, visit www.tourismcares.org.
If interested, the original video of this podcast can be found on Youtube by searching for the podcast's title.
Monday Aug 10, 2020
Monday Aug 10, 2020
Jay Stein, CEO of Dream Hotel Group, talks with James Shillinglaw of Insider Travel Report, about how his company, which has multiple brands in the four- and five-star category has gotten through the crisis, reopening its first hotels this month, although it still has more to reopen. Stein also details how the crisis has affected Dream’s hotel development plan, how COVID-19 has hit the New York City hotel market in particular, and how the pandemic has affected the hotel industry overall. For more information, visit www.dreamhotelgroup.com.
If interested, the original video of this podcast can be found on Youtube by searching for the podcast's title.
Monday Aug 10, 2020
Monday Aug 10, 2020
Join Insider Travel Report’s James Shillinglaw and Alan Fine as they review the top stories of the week on the second edition of ITR-TV’s “Travel in Ten” newscast. Top stories this week include the U.S. State Department's lifting of the Global Level 4 Health Advisory on international travel, the challenge faced by small ship lines in restarting their business amid the pandemic, the breakdown in talks that could prevent more government relief from getting to thousands of travel advisors, the reimagining of the U by Uniworld river cruise brand, ABC Global Services’ purchase of CCRA, MSC Cruises’ new health and safety protocols as it gets ready to sail in the Mediterranean this month, Intrepid Travel's first tour back to Greece, the new Virgin supersonic space plane, Universal Orlando layoffs and the suspension of work on the Epic park, and new "working from home" packages developed by top resorts and destinations. Email james@insidertravelreport.com or alan@insidertravelreport.com with your comments and suggestions on future newscasts.
If interested, the original video of this podcast can be found on Youtube by searching for the podcast's title.
Thursday Aug 06, 2020
Thursday Aug 06, 2020
Michelle Fee, founder and CEO of Cruise Planners, talks with James Shillinglaw about what Cruise Planners is doing help its travel advisor franchisees during this critical, including extensive training and education, supplier updates, and a schedule of virtual events and even one live one. Fee also details how Cruise Planners is preparing its advisors to sell cruises when the crisis has passed and what it will take to get cruising back in 2021. For more information, visit www.cruiseplanners.com.
If interested, the original video of this podcast can be found on Youtube by searching for the podcast's title.
Wednesday Aug 05, 2020
Wednesday Aug 05, 2020
James Shillinglaw of Insider Travel Report talks with Dic Marxen of CCRA and Eric Altschul of ABC Global Services about ABC’s purchase of CCRA and how the merged companies will help travel advisors, hotels and other suppliers.
If interested, the original video of this podcast can be found on Youtube by searching for the podcast's title.
Tuesday Aug 04, 2020
Tuesday Aug 04, 2020
James Shillinglaw of Insider Travel Report talks with Filip Boyen, CEO of Forbes Travel Guide, about a new survey his luxury hotel guide service completed of top general managers around the world to discover if they could still deliver luxury service during the COVID-19 pandemic. Forbes Travel Guide found that even during the pandemic, these general managers were finding creative new ways to provide service as they dealt with staffing shortages, new protocols mandated by the COVID-19 crisis, and other operational challenges and budgetary limitations. For more information, visit www.forbestravelguide.com.
If interested, the original video of this podcast can be found on Youtube by searching for the podcast's title.
Monday Aug 03, 2020
Monday Aug 03, 2020
Katina Athanasiou, chief sales officer for Norwegian Cruise Line, talks with Alan Fine of Insider Travel Report about NCL's suspension of cruising to Oct. 31, beyond the CDC's "no sail" order ending now on Sept. 30; how the cruise line is protecting guests' money; and NCL's program of personal outreach to travel advisors in real time through so many virtual meetings. For more information, visit www.ncl.com.
If interested, the original video of this podcast can be found on Youtube by searching for "Norwegian Cruise Line Extends Suspension, Peace of Mind and Travel Advisor Support"
Sunday Aug 02, 2020
Sunday Aug 02, 2020
Join Insider Travel Report’s James Shillinglaw and Alan Fine as they review the top stories of the week on ITR-TV’s first “Travel in Ten” newscast. Top stories this week include challenges to the restart of cruising, how Virgin Galactic’s new spacecraft is shaping for space tourism, and a new lobbying effort to get more government relief for travel advisors. Other stories featured include cruises that are actually sailing now, top travel leaders signing on to back COVID-19 prevention measures, Classic Vacations offering travel advisors a new way to book vacation rentals, Crystal Cruises celebrating a 30th birthday, a new VIP experience at the Empire State Building, Holland America giving the historic Rotterdam name to yet another ship, and Disney Cruise Line offering a complete musical performance virtually. Email james@insidertravelreport.com or alan@insidertravelreport.com with your comments and suggestions.
If interested, the original video of this podcast can be found on Youtube by searching for:
ITR-TV: See the Top Travel Stories of the Week on “Travel in Ten”
Thursday Jul 30, 2020
Thursday Jul 30, 2020
Zane Kerby, president and CEO of the American Society of Travel Advisors (ASTA), talks with James Shillinglaw about why he wrote a column calling for an end to the demonization of cruise lines by the government, what ASTA hopes to get in another round of federal funding, and why travel advisors should sign up for ASTA Global Live, the new virtual conference taking place Aug. 25-28. For more information, visit www.asta.org. If interested, the original video of this podcast can be found on Youtube by searching for the podcast's title.
Thursday Jul 30, 2020
Thursday Jul 30, 2020
Jeff Miller, our Travel Law Insider and long-time travel law specialist, talks with James Shillinglaw of Insider Travel Report in Part II of their interview. In this segment, Miller examines how the coronavirus crisis has changed travel insurance in a variety of ways, how it has affected online travel agency bookings versus traditional agency bookings, as well as how the pandemic has affected travel law and travel in general. You can ontact Miller at Jrmiller486@gmail.com.
The original video of this podcast can be found on Youtube if you search for the podcast's title there.
Wednesday Jul 29, 2020
Wednesday Jul 29, 2020
Jeff Miller, our Travel Law Insider columnist and long-time travel law expert, talks with James Shillinglaw of Insider Travel Report on about the legal implications of the coronavirus crisis. In this first of two interviews, Miller talks about whether travel advisors should seek COVID-19 waivers from clients, as well as how different industry segments are dealing with cancellations, refunds, rebookings, future credits and more. Contact Jeff Miller by emailing jrmiller486@gmail.com.
Tuesday Jul 28, 2020
Tuesday Jul 28, 2020
Bob Gilbert CTC, commercial director-North America for eRoam, talks with James Shillinglaw of Insider Travel Report about how this itinerary building and booking product can help travel advisors book more domestic vacations during these critical times when Americans are barred from traveling internationally. eRoam, recently named to Virtuoso’s Incubator program, can create itineraries for hotel, transportation, activities and tours for destinations throughout the U.S. For more information, visit www.eroam.com.
Tuesday Jul 28, 2020
Tuesday Jul 28, 2020
Denella Ri’chard left Holland America Line at the beginning of June after serving most recently as senior director-trade engagement and onboard sales. Caught up in the downsizing that all cruise lines are experiencing, she then had to figure out what to do next. In this interview, she talks with James Shillinglaw of Insider Travel Report about the opportunity she was given to host her own TV show, “Travels with Denella” on the CJC Network and other outlets. Her goal with the show is to inspire travelers to dream about future trips. The show began this past Sunday at 8:30 p.m. ET and and will run five more times with the possibility of a additional episodes.
Tuesday Jul 28, 2020
Tuesday Jul 28, 2020
Sharon Flax Brutus, founder of White Oleander Destinations, talks with James Shillinglaw of Insider Travel Report about how she started her destination management company earlier this spring after resigning as director of tourism for the British Virgin Islands. A well-known Caribbean destination executive, Flax Brutus is now trying to start a company focused on selling travel programs to the B.V.I. even as the islands’ tourism industry has taken a major hit due to the coronavirus crisis. But she vows White Oleander will succeed eventually by focusing on the high-end traveler and working with luxury travel advisors. For more information, visit www.whiteoleanderdestinations.com.
Monday Jul 27, 2020
Monday Jul 27, 2020
John Long, vice president-sales and marketing for Iberostar Hotels & Resorts, talks with James Shillinglaw of Insider Travel Report about what hotels and all-inclusive resorts his company has reopened in Mexico and the Caribbean and Europe, what new health and safety protocols it has developed for its properties, and how it’s been working with travel advisors and wholesalers to get them back selling. For more information, visit www.iberostar.com or www.iberostaragents.com.
Sunday Jul 26, 2020
Sunday Jul 26, 2020
In part three of a three part interview, Peter Vlitas, senior vice president of airline relations for Internova, formerly Travel Leaders Group, talks in depth with Alan Fine of Insider Travel Report about what travel advisors need to know when selling air since COVID-19, including how to help clients pick the right airline, what to expect on a plane, how to pack, how to dress, even the first things to do when arriving at a hotel. For more information, visit www.internova.com.
Sunday Jul 26, 2020
Sunday Jul 26, 2020
In part two of a three part interview, Peter Vlitas, senior vice president of airline relations for Internova, formerly Travel Leaders Group, talks with Alan Fine of Insider Travel Report about what it was like to take two test flights, one on Delta and the other on United, at this early time when airlines are telling the public their procedures make it safe to fly. For more information, visit www.internova.com.
Sunday Jul 26, 2020
Sunday Jul 26, 2020
In part one of a three part interview, Peter Vlitas, senior vice president of airline relations for Internova, formerly Travel Leaders Group, talks in depth with Alan Fine of Insider Travel Report about the airlines and COVID-19 since February 2020. For more information, visit www.internova.com.
Sunday Jul 26, 2020
Sunday Jul 26, 2020
Alison Metcalfe, Tourism Ireland's executive vice president North America and Australia, talks with Alan Fine of Insider Travel Report about Ireland's unfortunate lock down just before St. Patrick's Day, how it fought its way back, its new health and safety protocols, the expected popular destination shift to the more open spaces, air lift, the 14-day quarantine, the E.U. blockade, and what travel advisors can do in the meantime. For more information, visit www.ireland.com.
Sunday Jul 26, 2020
Sunday Jul 26, 2020
Eric Odone, senior vice president for the Americas at Qatar Airways, talks with Alan Fine of Insider Travel Report about his airline that continued flying during the pandemic, perfecting its health protocols until full charters are able to fly safely with no reported COVID-19 cases. Qatar believes in winning traveler loyalty though health and safety procedural transparency and lenient change rules. For more information, visit www.qatarairways.com.
Sunday Jul 26, 2020
Sunday Jul 26, 2020
Sarah Best Chensky, executive director of global sales for MGM Resorts International, talks to Alan Fine of Insider Travel Report about the seven-point safety plan currently put in place for guest health and safety in all resorts internationally, and whether the pools will be open and if there will be entertainment at the resorts. Health is not a new concern for MGM, having developed Stay Well Clean Rooms in 2012 to decrease the impact of travel on the human body. For more information, visit www.mgmresorts.com.
Sunday Jul 26, 2020
Sunday Jul 26, 2020
Ken Muskat, executive vice president and chief operating officer for MSC Cruises USA, talks with James Shillinglaw of Insider Travel Report about how his company has dealt the with COVID-19 crisis so far, how it’s worked with travel advisors, how it is working to develop new health and safety protocols, what it’s going to take to get people back to cruising, and how travel advisors should position themselves to sell MSC Cruises for the future. For more information, visit www.mscruisesusa.com.
Sunday Jul 26, 2020
Sunday Jul 26, 2020
Claudio Delli, managing director of WTB Hotels, based in Florence Italy, talks with James Shillinglaw of Insider Travel Report about his small boutique hotel chain with locations in the top cities in Italy. WTB (Why the Best) Hotels features L’Orologio brand properties in Florence and Venice, and will soon add one in Rome next year. The chain’s other hotels are located in some of the top Italian destinations. And now WTB has a new STAR program to help travel advisors during the current crisis. For more information, visit www.wtbhotels.com.
Sunday Jul 26, 2020
Sunday Jul 26, 2020
James Thornton, CEO of Intrepid Travel, talks with James Shillinglaw of Insider Travel Report about a new free program his adventure travel company has introduced to help other travel companies go carbon neutral. Thornton also addresses how Intrepid, headquartered in Melbourne, Australia, and one of the largest adventure travel companies in the world, has been handling the coronavirus crisis so far and how adventure travel is well positioned to emerge from the pandemic. For more information, visit www.intrepidtravel.com.
Sunday Jul 26, 2020
Sunday Jul 26, 2020
Sara Margulis. CEO of Honeyfund, talks with Alan Fine of Insider Travel Report about how people in love will get married no matter what. Honeyfund is a crowd-gifting platform that helps with planning and paying for honeymoons, and at the same time offers travel advisors two possible revenue streams that are essentially COVID-19-proof. For more information, email carrie@honeyfund.com or visit www.Honeyfund.com.