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Insider Travel Report assists travel advisors by discussing the changing travel landscape with a line-up of special guests VIP guests, the movers and shakers...
Episodes
Dec 2, 2020
Dec 2, 2020
19 min
Samir Saab, president of Prohotel International Inc., talks with James Shillinglaw of Insider Travel Report about Casas Del XVI, his boutique hotel in Santa Domingo, a series of historic houses that offer luxury accommodations and service, and a very different kind of experience in the Dominican Republic. Saab also describes his other resort, Sublime Samana, which offers a more typical beachfront luxury experience. He also details how his properties have survived through the pandemic and how the Dominican Republic is welcoming back travelers. For more information, visit www.casasdelxvi.net and www.sublimesamana.com.
Dec 1, 2020
Dec 1, 2020
20 min
Michaela Claudino, director of Czech Tourism in New York, talks with James Shillinglaw of Insider Travel Report about the new specialist program that gives travel advisors the chance to Discover Central Europe, including information on the Czech Republic, Hungary, Poland and Slovakia. Those advisors that take the program can become Certified Europe Specialists with access to sales and promotional tools and a mobile sales companion app. They also received a personalized Central Europe Specialist diplomas. For more information, visit www.centraleuropespecialist.com or www.discoer-ce.eu.
Nov 30, 2020
Nov 30, 2020
15 min
Terry Dale, president and CEO of the U.S. Tour Operators Association, talks with Alan Fine of Insider Travel Report about the recent travel survey that is part of this week’s USTOA annual conference and marketplace, showing 50 percent of members are already generating income from sales of domestic tours before the end of 2020, an optimistic statistic from a survey that took place before three possible COVID-19 vaccines were even announced. He also discusses the possible effect of the incoming Biden administration, whether there will be federal COVID relief legislation before the end of the year, the importance of travel advisors and more. For more information, visit www.ustoa.com.
Nov 27, 2020
Nov 27, 2020
48 min
Vanessa McGovern, co-founder of Gifted Travel Network (GTN), talks with James Shillinglaw about her five-year-old Virtuoso-affiliated host travel agency, which had been experiencing tremendous growth until the pandemic hit. Now GTN is refocused on its primary mission to intensively train its travel advisor affiliates to get them ready for the expected boom in travel as we emerge from the crisis—and it’s even adding new travel advisors to its roster. And GTN does all this by focusing on the positives in its business. For more information, visit www.giftedtravelnetwork.com.
Nov 26, 2020
Nov 26, 2020
24 min
Angela Hughes, a veteran travel advisor and owner of Trips & Ships Travel in Orlando, talks with James Shillinglaw of Insider Travel Report about how she and her luxury agency are meeting the challenges of the travel downturn and getting ready for 2021 and beyond. Hughes details what her agency focuses on, how she has set up a business and social media consulting practice to help other agencies, how she continues to travel, what’s selling well for next year and what distinguishes her agency in other ways. For more information on her agency, visit www.tripsandships.com.
Nov 25, 2020
Nov 25, 2020
25 min
Bill Linehan, president of Premier Worldwide Marketing, representative for Karisma Hotels & Resorts, talks with James Shillinglaw of Insider Travel Report about Karisma’s many all-inclusive brands—including Azul, El Dorado, Nickelodean, Generations, and Margaritaville, among others—with resorts in Mexico and the Caribbean, a new branding scheme for Karisma itself, the new World Class Gourmet Inclusive program, and development plans in Mexico, Jamaica and beyond. For more information, visit www.karismahotels.com.
Nov 24, 2020
Nov 24, 2020
13 min
Richard Bussiere, managing director at the Langham New York Fifth Avenue, talks with James Shillinglaw of Insider Travel Report about how his luxury hotel remained open throughout the coronavirus crisis, how the pandemic has affected business, what new health and safety protocols the property has introduced, what’s open and what’s not at the hotel, and a new Urban Resort program to provide guests with local experiences. For more information, visit www.langhamhotels.com.
Nov 22, 2020
Nov 22, 2020
17 min
Becky Powell, chief strategy officer for Global Travel Collection (GTC), talks with James Shillinglaw of Insider Travel Report, about how this group of luxury travel agencies is coming together under a new brand name. GTC, a unit of Internova Travel Group, includes the combined Protravel International/Tzell Travel Group, Colletts Travel, Andrew Harper, In the Know Experiences, All Star Travel Group and R. Crusoe & Son. GTC just staged its first virtual conference and is developing new synergies to become the largest collection of luxury travel agencies in the business today. For more information, visit www.internova.com.
Nov 20, 2020
Nov 20, 2020
28 min
Admiral Travel’s Malaka Hilton, founder and co-owner, and Ryan Hilton, co-owner, talk with James Shillinglaw of Insider Travel Report about how they are organizing four large luxury air charters to safaris in Africa and a trip to the Galapagos for 2021 as we emerge from the pandemic. They also describe about how they formed Admiral Travel, what business it has focused on, and how they’ve gotten through the coronavirus crisis so far. For more information, visit www.admiraltravel.com.
Nov 19, 2020
Nov 19, 2020
26 min
Lisa Lutoff-Perlo, president and CEO of Celebrity Cruises, talks with James Shillinglaw of Insider Travel Report about “Always Included,” her cruise line’s new program that aims to simplify what’s included in the cruise fare, such as Wi-Fi, tips, drinks and more. Lutoff-Perlo also talks about the prospects for the resumption of cruising by following the Centers for Disease Controls’ new framework, where Celebrity’s ships are now, how the pandemic has affected itinerary planning, and more. For more information, visit www.celebritycruises.com.
Nov 18, 2020
Nov 18, 2020
26 min
Debbie Fiorino, chief operating officer of World Travel Holdings' Dream Vacations, CruiseOne and Cruises Inc., talks with Alan Fine of Insider Travel Report about their successful annual conference held virtually, the increased turnout, their new investment in "Martech" or marketing and technology, as well as the latest very positive travel trends. For more information, visit www.DreamVacationsFranchise.com or www.SellCruises.com.
Nov 17, 2020
Nov 17, 2020
15 min
Dan Rowe, president and CEO of Visit Panama City Beach, talks with Alan Fine of Insider Travel Report about the white sand beaches of this coastal Florida town, easy to find by air or car, located midway between Tallahassee and Pensacola, with a wide assortment of hotels, restaurants and major events, including the Seabreeze Jazz Festival and SandJam Music Festival. For more information, visit www.visitpanamacitybeach.com.
Nov 13, 2020
Nov 13, 2020
26 min
Jean-Claude Messant, general manager of the Royal Mansour, talks with James Shillinglaw of Insider Travel Report about his luxury resort in Marrakech, Morocco, which reopened recently after some major renovations with new restaurants, a new garden and revamped accommodations (the riads). Learn about Messant’s boss, the King of Morocco, who owns the property, and how he once officiated a wedding for a couple from the U.S. For more information, visit www.royalmansour.com.
Nov 12, 2020
Nov 12, 2020
10 min
Peter Vlitas, senior vice president of airline relations for Internova, formerly Travel Leaders Group, talks with Alan Fine of Insider Travel Report about CommonPass, a digital health pass for travelers to securely document their certified COVID-19 test status while keeping their health data private. CommonPass’s first test between London and Newark was successful, but whether it will get global acceptance remains to be seen. For more information, visit www.internova.com.
Nov 12, 2020
Nov 12, 2020
30 min
Jaime Getto and Alexa Berube, two of the founders of Reposite, talk with James Shillinglaw of Insider Travel Report about their new travel technology product for the travel trade and travel suppliers offering a CRM database, proposal tracking, the ability to discover new suppliers, and new ways to invoice clients and pay suppliers. Getto and Berube also talk about how they pivoted away from Nowaday, a New York-based company offering tours of the city in antique cars, when the pandemic forced them to close the business, and how their technology backgrounds led them to develop Reposite. For more information, visit www.reposite.io.
Nov 11, 2020
Nov 11, 2020
33 min
Keith Waldon, founder and director of Texas-based Departure Lounge, talks with James Shillinglaw of Insider Travel Report about how his host agency, a Virtuoso member with physical locations in Austin and San Antonio, has survived and experienced minimal losses even during the coronavirus pandemic. By booking luxury homes and private accommodations, private jets and other high-end products, Departure Lounge has managed to position itself to emerge from the crisis and even grow into Europe. For more information, visit www.departurelounge.com.
Nov 11, 2020
Nov 11, 2020
7 min
Kevin Glass, resort general manager of Downtown Grand Las Vegas, talks with James Shillinglaw of Insider Travel Report about his signature resort complex just a block away from Freemont Street, complete with a new Galaxy Tower, a casino (of course), a great pool and multiple dining outlets. It’s all part of the rebirth of Downtown Vegas. For more information, visit www.downtowngrand.com.
Nov 10, 2020
Nov 10, 2020
23 min
Donovan White, director of tourism for the Jamaica Tourist Board, talks with James Shillinglaw about this week’s very first virtual JAPEX, the annual conference matching travel advisors and tour operators with top suppliers from Jamaica. White talks about how Jamaica developed the event in the face of the coronavirus pandemic, as well as the show’s content. He also reveals some of the new marketing messages Jamaica has developed to promote tourism next year. For more information or to register for the show, visit www.japex.org or www.visitjamaica.com.
Nov 10, 2020
Nov 10, 2020
40 min
Geoffrey Kent, founder and co-chairman of Abercrombie & Kent, is interviewed by James Shillinglaw of Insider Travel Report about how Kent founded his famed luxury tour company, how he grew it from a small operation in Kenya and how it evolved over the years, how he regained control of A&K just a few years ago. He also talks about how A&K has been tested by the coronavirus crisis, how luxury travel has evolved over the years, how travel advisors have played a key role in A&K’s development, and how he still leads many of the tours himself. For more information, visit www.abercrombiekent.com.
Nov 9, 2020
Nov 9, 2020
15 min
Virginia Irurita, founder of Made for Spain & Portugal, talks with James Shillinglaw of Insider Travel Report about her bespoke luxury tour operation specializing in Spain and Portugal. She details how her company has dealt with the coronavirus, how it’s been working with travel advisors, and previews a new webinar training series for advisors on the Andalucia region of Spain debuting on Nov. 10. To register for the webinar series visit https://register.gotowebinar.com/register/8656515929037586447. For more information, visit www.madeforspainandportugal.com.
Nov 9, 2020
Nov 9, 2020
8 min
Donald Contursi, president of Lip Smacking Foodie Tours in Las Vegas, talks with James Shillinglaw of Insider Travel Report about how his company is expanding its offerings with new programs beyond downtown Vegas to Vegas’ Chinatown and other fine dining experiences on the Vegas Strip. He’s also introduced a new line of independent programs called Finger Licking Foodie Tours, a self-guided tour for couples or very small groups, allows guests to explore multiple fine dining outlets in Las Vegas on their own with an app. For more information, visit www.lipsmackingfoodietours.com or www.fingerlickingfoodietours.com.
Nov 6, 2020
Nov 6, 2020
8 min
Chris Wink, director of content and cool stuff (that’s the family version of his title) for AREA15, talks with James Shillinglaw of Insider Travel Report about this brand new entertainment, art and experiential complex located just off the Las Vegas Strip. Featuring the wild and the wacky, plus unique art, out-of-this-world experiences, virtual and “live” rides, offbeat shows, one-of-a-kind shopping and Todd English dining, AREA15 (not AREA51) should attract a new generation to Vegas—and should be a great venue for group experiences. It’s also probably the only time we’re going to be able to interview someone dressed in fluorescent green with green hair. For more information, visit www.area15.com.
Nov 6, 2020
Nov 6, 2020
20 min
Lorenzo Giannuzzi, managing director of Forte Village resort on the island of Sardinia, one of Insider’s favorite properties, talks with James Shillinglaw of Insider Travel Report about how his resort fared this past year as Italy emerged from the COVID-19 crisis. Giannuzzi details recent renovations to the property, major events that took place there, and his hope to welcome American guests back next year. Plus he gives a preview of a brand new sister property being developed near Rome. For more information, visit www.fortevillageresort.com.
Nov 5, 2020
Nov 5, 2020
8 min
Scott Sibella, president of Resorts World Las Vegas, talks with James Shillinglaw of Insider Travel Report about the newest mega-resort on the Strip, complete with three different Hilton branded hotels (from Hilton to Conrad to LXR), new dining concepts, a major theater, spa, pool complex, nightclub and much more—it’s all coming next summer 2021. For more information, visit www.rwlasvegas.com.
Nov 5, 2020
Nov 5, 2020
18 min
Edmund Bartlett, minister of tourism for Jamaica, talks with James Shillinglaw of Insider Travel Report about the new Jamaica Cares traveler protection and emergency services program, which offers international and on-island coverage including COVID-19 coverage for a mandatory $40 fee per visitor. The goal is to get travelers to be more confident in visiting Jamaica. For more information on Jamaica Cares, visit www.gtrcmc.org.
Nov 4, 2020
Nov 4, 2020
9 min
Amanda Arling, president of the Whaler’s Inn. talks with James Shillinglaw of Insider Travel Report, about how her quintessential coastal inn provides a luxury experience in accommodations, dining and proximity to downtown Mystic, Ct., one of the most famed destinations in New England. With a gourmet seafood restaurant, Shipwright’s Daughter, modern yet classic accommodations, and a great location just steps away from Mystic’s famed drawbridge and picturesque main street, Whaler’s Inn provides the ultimate getaway. For more information, visit www.whalersinnmystic.com.
Nov 4, 2020
Nov 4, 2020
14 min
Jaclyn Leibl-Cote, president of Collette, talks with Alan Fine of Insider Travel Report about her company's Advanced Commission Program designed to help travel advisors get compensated sooner, how Collette has resumed domestic tours this year, even during the pandemic, and what destinations are hot for 2021. For more information, visit www.collette.com.
Nov 3, 2020
Nov 3, 2020
29 min
Peter Vlitas, senior vice president of airline relations for Internova, formerly Travel Leaders Group, talks with Alan Fine about the state of the airline industry, the lack of coordination between the federal government and states, as well as between the states themselves, and how all that shapes what travel advisors need to tell their clients. For more information, visit www.internova.com.
Nov 3, 2020
Nov 3, 2020
11 min
Nancy White, managing director of Cliff House Maine, talks with James Shillinglaw of Insider Travel Report about her Cape Neddick resort, which hugs the cliff overlooking the Atlantic waves. With outdoor and indoor pools, a full spa, two great seafood restaurants, 226 oceanview rooms and a history dating from 1872, Cliff House is the perfect Maine seaside resort. For more information, visit www.cliffhousemaine.com.
Nov 2, 2020
Nov 2, 2020
13 min
Andy Ross, managing director of the Brenton Hotel in Newport, R.I., talks with James Shillinglaw about his brand new 57-room boutique property right on the harbor. With a unique living room concept that doubles as a restaurant, bar, lounge and registration; comfortable designer rooms using locally sourced products; a rooftop bar with great views and much more, the Brenton offers a very different experience for visitors to this iconic New England coastal destination. For more information, visit www.brentonhotel.com.
Nov 2, 2020
Nov 2, 2020
21 min
Alison Gilmore, portfolio director for the International Luxury Travel Market (ILTM), talks with James Shillinglaw of Insider Travel Report, about the new ILTM World Tour, a series of three virtual events focused on Asia Pacific, Nov. 17-19; Europe, the Middle East and Africa, Nov. 23-25; and North and South America, Dec. 1-3. Gilmore reveals how these events will effectively replace all “live” ILTM events this year, how they are structured, what programming they have, and how luxury buyers (travel advisors) can make appointments with luxury sellers. For more information, visit www.iltm.com.
Oct 30, 2020
Oct 30, 2020
9 min
Paul Mihailides, owner of The Preserve Club & Residences in Rhode Island, talks with James Shillinglaw about his unique 3,500-acre property featuring a wide variety of activities. From shooting clays to indoor target practice, from golf to tennis, from hunting to fishing, from zip lines to hiking and even two Hobbit Houses—it's all available at The Preserve. Book one of a number of multiple room residences and enjoy fine dining in the clubhouse. Now managed by Ocean House Management Collection, the property is an oasis in the middle of Rhode Island's forests. For more information, visit www.thepreserveri.com or www.ohmcollection.
Oct 29, 2020
Oct 29, 2020
12 min
Trisha Pérez Kennealy, owner of the Inn at Hastings Park in Lexington, Mass., talks with James Shillinglaw of Insider Travel Report about the experience delivered by her property, which is focused very much on culinary arts. Guests can stay in the main building, the barn or one other annex and go sightseeing at the site of the Battle of Lexington, which kicked off the Revolutionary War, go biking or just enjoy the individually decorated rooms and suites. The inn, now part of the Ocean House Management Collection, delivers all that and more. For more information, visit www.innathastingspark.com or www.ohmcollection.com.
Oct 29, 2020
Oct 29, 2020
29 min
Michael Becker, CEO of GeoSure, talks with James Shillinglaw of Insider Travel Report about his unique company, which calculates the risk travelers face in destinations around the world down to the area, region and even neighborhood. GeoSure, which also includes COVID-19 information, provides this data to top travel companies, but you and your clients can get access to it right now by downloading a free app. For more information, visit www.geosureglobal.com.
Oct 28, 2020
Oct 28, 2020
19 min
Dario Flota, CEO of Quintana Roo Tourism Board in Mexico, talks with James Shillinglaw of Insider Travel Report, about how the Mexican Caribbean Region, which includes Cancun and the Riviera Maya, has brought tourism back despite the coronavirus pandemic; what hotels, resorts, attractions, and archeological sites have reopened; a new health and wellness marketing campaign. This interview took place just after Hurricane Delta grazed the region, causing little damage, but before Hurricane Zeta also passed over the area, again causing little damage. For more information, visit www.mexicancaribbean.com.
Oct 28, 2020
Oct 28, 2020
12 min
Daniel Hostetler, president and managing director of Ocean House Management Group, talks with James Shillinglaw of Insider Travel Report during a visit to the famed Ocean House hotel in Watch Hill, R.I. Hostetler details the latest updates to his luxury resort, how it’s adapted to new health and safety protocols, and new additions to the property. He also describes the entire OHM Collection, which now includes the Preserve Club & Residences in Rhode Island, the Inn at Hastings Park in Lexington, Mass., the Weekapaug Inn and Watch Hill Inn just minutes from Ocean House itself. For more information, visit www.ohmcollection.com.
Oct 27, 2020
Oct 27, 2020
43 min
Jeff Anderson, co-president of Avoya Travel, talks with James Shillinglaw of Insider Travel Report about why his innovative host agency sees light at the end of the COVID-19 tunnel, when cruising will be back, how Avoya is positioned to get through the crisis, and how it is using new technology and marketing programs to help its independent agency affiliates deal with the downturn. Anderson also reveals Avoya’s new proposal to change the way travel suppliers pay commissions to advisors. For more information, visit www.avoyatravel.com.
Oct 26, 2020
Oct 26, 2020
47 min
Roger Block, president of Travel Leaders Network, talks with James Shillinglaw of Insider Travel Report about the mega-consortium’s just completed virtual show “Bridge to the Future,” as well as major new products and services introduced for travel advisors, including agency matchmaking, host agency search and a fam trip program. Block also discusses a new push to get more travel advisors to start charging fees as well as an effort by Travel Leaders Network to change to current commission structure so advisors can get compensated sooner for the products they sell. For more information, visit www.travelleadersnetwork.com.
Oct 26, 2020
Oct 26, 2020
21 min
Jean-Yves Ghazi, president of the Empire State Building Observatory, talks with Alan Fine of Insider Travel Report about the new $165 million immersive museum experience to augment the famed observation deck tours of one of the world's most famous buildings. Don't miss the King Kong, ironworker and elevator experiences in this video. For more information, visit www.esbnyc.com.
Oct 23, 2020
Oct 23, 2020
33 min
Brett Tollman, CEO of The Travel Corporation (TTC), and Shannon Guihan, chief Treadright and sustainability officer, talk with James Shillinglaw of Insider Travel Report about the recent launch of “How Tread Right,” a new five year sustainability strategy for TTC’s tour, hotel and cruise brands, overseen by TTC’s non-profit Treadright Foundation. The strategy matches sustainable travel experiences and practices with each TTC brand and aims to prove that sustainability remains a major focus for the company even amid the coronavirus pandemic. For more information, visit www.ttc.com/hwtr.
Oct 22, 2020
Oct 22, 2020
13 min
Eric Odone, senior vice president of the Western Region for Qatar Airways, talks with Alan Fine of Insider Travel Report about the airline's success in reducing the spread of COVID-19 and how Qatar is opening U.S. gateways strategically to feed other destinations using existing partners American Airlines and JetBlue. Starting in December, Qatar's new gateway, San Francisco, will support a new partner next year, Alaska Airlines.
Oct 21, 2020
Oct 21, 2020
26 min
Elizabeth Rossi, president of Rosenlund Travel Service, Inc, talks with Alan Fine of Insider Travel Report about her travel agency, founded in 1912 by her grandfather, and how it has survived all these years, including her father's death, when competing travel agencies kindly lent staff to help her mother out for over a year. Rossi was recently recognized by the American Society of Travel Advisors (ASTA) for protecting her clients and keeping a legacy business going throughout the current pandemic. For more information, visit www.rosenlundtravel.com.
Oct 20, 2020
Oct 20, 2020
11 min
Laura Diaz, who oversees the children's program at Palmaia-the House of Aia all-inclusive resort, talks with James Shillinglaw of Insider Travel Report about the Waldorf method where kids are encouraged to creatively play and develop their imaginations—no video games and movies here. It's all part of Palmaia's wellness concept for guests, including families. For more information, visit www.thehouseofaia.com.
Oct 19, 2020
Oct 19, 2020
13 min
Karen Collado, sales director for Palmaia-the House of Aia, talks with James Shillinglaw of Insider Travel report about how this wellness resort on the Riviera Maya in Mexico is back in business after being shut down for three months due to the pandemic. Collado talks about the main features of the property that travel advisors can sell and how it is marketing the resort to the trade. For more information visit www.thehouseofaia.com.
Oct 19, 2020
Oct 19, 2020
18 min
John Downey, president-Americas for Hurtigurten, talks with James Shillinglaw of Insider Travel Report in an exclusive interview about the news last week that the expedition and Norwegian coastal cruise line is splitting into two units, as well as why it is pausing Antarctica sailings though March. For more information, visit www.hurtigruten.us.
Oct 16, 2020
Oct 16, 2020
7 min
Eugenio Villafana, executive chef at Palmaia-the House of Aia, talks with James Shillinglaw of Insider Travel report about the cuisine he serves at this wellness resort on the Riviera Maya in Mexico. As the property returns after being shut down for three months due to the pandemic. Villafana reviews what guests can expect from his four restaurants, many of which offer plant-based, vegan and vegetarian options (with meat added if guests want). Hear him describe Lec, specializing in Mexican cuisine; Ume, featuring Asian food; Mar de Olivo, a Mediterranean restaurant; and Su Casa, an outdoor eatery open for breakfast, lunch and dinner. For more information visit www.thehouseofaia.com.
Oct 15, 2020
Oct 15, 2020
10 min
Javier Martinez, general manager of Palmaia-the House of Aia, talks with James Shillinglaw about how his all-inclusive (gifted) wellness resort got through its suspension of operations due to COVID, how it has retooled and revised the experiences it offers, and how it is offering guests, including families, more chances to return to their roots with workaway programs, innovative kids programs and healthy culinary options. For more information, visit www.thehouseofaia.com.
Oct 14, 2020
Oct 14, 2020
5 min
Mabel Rodriguez, a travel advisor in Staten Island, N.Y., with Wayne, N.J.-based Rubys Travel, talks with James Shillinglaw of Insider Travel Report about her first fam trip back during the pandemic to Iberostar Selection Cancun and Iberostar Coral Level Cancun. She describes how the resorts are doing a good job implementing health and safety protocols, the accommodations, the pool and beach and her favorite dining venues, as well as what clients she would book into the properties. For more information, visit www.iberostaragents.com or www.iberostar.com.
Oct 14, 2020
Oct 14, 2020
13 min
Mujo Perezic, vice president and general manager of the Kimberly, talks with James Shillinglaw of Insider Travel Report about how his luxury boutique hotel on New York City’s East Side just reopened after being closed due to the coronavirus pandemic. The property features a famed rooftop restaurant and bar, classic luxury accommodations and great service, all in a location close to major city attractions. For more information, visit www.kimberlyhotel.com.
Oct 13, 2020
Oct 13, 2020
8 min
Lenore Passarella, a Staten Island, N.Y.-based independent travel advisor affiliated with Rubys Travel in Wayne, N.J., talks with James Shillinglaw of Insider Travel Report about her impressions of Iberostar Coral Level in Cancun and sister resort Iberostar Selection in Cancun, including the rooms, suites, dining options, and new health and safety protocols. This is the seventh in a series of video interviews on Iberostar's properties in Cancun and the Riviera Maya. For more information, visit www.iberostaragents.com or www.iberostar.com.