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Insider Travel Report assists travel advisors by discussing the changing travel landscape with a line-up of special guests VIP guests, the movers and shakers...
Episodes
2 days ago
2 days ago
Colin James, CEO of the Antigua and Barbuda Tourism Authority, talks with Alan Fine of Insider Travel Report about record-breaking visitor numbers, extended season strategies like Culinary Month, and sustainable tourism practices. He outlines new investments including Nobu, Nikki Beach and Moon Gate resorts, plus cruise homeporting and seamless airport arrival technology. James also previews the country’s festival calendar and the Black Pineapple Awards for top-selling travel advisors. For more information, visit www.visitantiguabarbuda.com.
2 days ago
2 days ago
Sharon Law, shore excursion manager for Celestyal Journey, talks with Jennifer Lutz of Insider Travel Report about how the cruise line’s midsize ships allow access to hidden gems in Greece, Italy, Croatia and Montenegro. Laure outlines five distinct itineraries, including the new Heavenly itinerary, and highlights immersive excursions such as olive oil tastings, cooking classes and hands-on mosaic workshops. She also explains how excursions can be customized for groups and made accessible for travelers with mobility challenges. For more information, visit www.celestyal.com.
3 days ago
3 days ago
Jameel Rochester, director; Shantell Richardson, deputy director; and the Hon. Cardigan Connor, minister of tourism, health and sports for Anguilla, talk with Alan Fine of Insider Travel Report about why Anguilla is gaining momentum with the travel trade. They outline record-breaking visitor growth, new festival-driven marketing initiatives, and how Anguilla’s luxury resorts, locally owned inns and diverse experiences—from sports tourism to gastronomy—make it a year-round sell. For more information, visit www.ivisitanguilla.com.
6 days ago
6 days ago
Kristin Karst, co-founder and chief brand ambassador, talks with James Shillinglaw of Insider Travel Report about the increased interest in river cruising, evolving guest preferences and authentic cultural experiences in Colombia and beyond. For more information, visit www.amawaterways.com.
Thursday Jun 05, 2025
Thursday Jun 05, 2025
Dean Sivley, president of Berkshire Hathaway Travel Protection, talks with James Shillinglaw of Insider Travel Report about how his company, with famous owner Warren Buffet, is seeking to become a major played in the travel industry market. Later this year Berkshire Hathaway will debut a series of revolutionary travel insurance products that will make it a viable of option for your travel clients. For more information, visit www.bhtp.com.
Wednesday Jun 04, 2025
Wednesday Jun 04, 2025
Jodi Bainter, vice president of domestic leisure sales for Disney Destinations, talks with Jennifer Jones of Insider Travel Report about limited time offers and room specials celebrating Disneyland’s 70th anniversary through summer 2026. Bainter highlights new shows, character encounters, and the $100 per day anniversary ticket Offer. She also invites travel advisors to visit the Disney Appreciation Station June 6–8. For more information, visit www.disneytravelagents.com or www.disneyland.com.
Wednesday Jun 04, 2025
Wednesday Jun 04, 2025
Melinda Fortunato, owner of Best Travel in Washington, D.C., talks with James Shillinglaw of Insider Travel Report about her experience as an ASTA Verified Travel Advisor. Fortunato, a member of ASTA’s board, describes the VTA program, what it includes, and why she recommends that every ASTA advisor become a VTA. For more information, click on ASTA Verified Travel Advisor or visit www.verivacation.com.
Monday Jun 02, 2025
Monday Jun 02, 2025
Antonio Bignoni, chief operating officer for the Serras Collection, talks with James Shillinglaw of Insider Travel Report about the Serras Barcelona, a hideaway boutique hotel close to the port and the city’s top attractions. With a rooftop bar and restaurant, and a signature main restaurant, plus sumptuous accommodations, Serra Barcelona ticks all the boxes for a luxury stay. Bonus point: Picasso once had his studio in the same building as the hotel. For more information, visit https://serrasbarcelona.com/es.
Monday Jun 02, 2025
Monday Jun 02, 2025
Robin Lawther, vice president of Expedia TAAP (Travel Agent Affiliate Program), talks with James Shillinglaw of Insider Travel Report about how his dedicated unit helps all travel advisors with bookable and commissionable hotel content (the same as Expedia’s) as well as new technology and other products designed to boost profits. We interviewed Lawther after Expedia TAAP released a survey showing travel advisors are a growing and viable distribution channel. For more information, visit www.expediataap.com.
Sunday Jun 01, 2025
Sunday Jun 01, 2025
Nga Ding, sustainability manager for Six Senses Ninh Van Bay in Vietnam, talks with Jennifer Lutz of Insider Travel Report about how the resort integrates environmental stewardship across departments, engaging guests with eco-education, local partnerships and 16 hands-on sustainability experiences. Ding explains how the property tracks and audits its impact, funds conservation, and supports guest wellness through organic food and mindful living. For more information, visit www.sixsenses.com/en/resorts/ninh-van-bay.
Sunday Jun 01, 2025
Sunday Jun 01, 2025
Sandra Jimenez, general manager of Almanac Barcelona, talks with James Shillinglaw about her wonderful boutique property in the heart of the city. The hotel features comfortable, spacious and modern rooms; Varens, a signature plant-forward restaurant; and the Azimuth rooftop bar, complete with a small pool, overlooking Gaudi’s famed La Sagreda Familia. For more information, visit www.almanachotels.com/barcelona.
Friday May 30, 2025
Friday May 30, 2025
What do luxury river cruises offer that sets them apart today? What kind innovative itineraries and destinations are they offering? What dining options do they need to have? What tours and excursions do they need to offer. This panel examines how luxury river cruising has changed and what makes it different. Alan Fine of Insider Travel Report moderates this panel of experts, including Kelly Ross, Azamara; Jason Douglas Harris, Silversea and Matthew Zion, AmaWaterways.
Friday May 30, 2025
Friday May 30, 2025
When developing a great luxury trip, it’s essential to turn to the experts—the destination management companies and tour operators who can help you create the perfect trip for your clients. The companies on this panel are specialists in helping you choose the right destinations, accommodations, transportation and sightseeing to satisfy your high-end clients. James Shillinglaw of Insider Travel Report moderates this panel of experts, including Ana Kammerer, sales director; Emerging Destinations, Danielle Rudic, vice president of marketing and product, TraveLive; Maria Tuttocuore, sales-North America, Going2Italy and David Solis, head of business development, Ultimate Jet Vacations.
Friday May 30, 2025
Friday May 30, 2025
You can book luxury hotels and resorts or you can find alternative accommodations when selling luxury. The right place for your clients just might be a villa, a luxury all-inclusive or a boutique resort. We have representatives of all three categories on this panel. They explain the advantages of each type of accommodation and tell you how to sell it. James Shillinglaw of Insider Travel Report moderates this panel of experts, including Claire De-couto, assistant manager, Azura Bermuda; Willie Fernandez, chief marketing officer, Rental Escapes and Jaimie Robinson, leisure sales manager, Princess Hotels & Resorts Jamaica.
Friday May 30, 2025
Friday May 30, 2025
Tour operators and guided vacation companies often have the ideal programs for high-end clients, offering a range of luxury experiences across global destinations. This panel features top operators specializing in luxury travel worldwide. James Shillinglaw of Insider Travel Report moderates this panel of experts, including Kiran Nambiar, senior vice president-sales, ANZCRO; Ashish Sanghrajka, president, Big Five Tours & Expeditions; Ryan Grissett, regional director of sales, Collette and Bertrand Collignon, president and CEO, Decouvertes DMC France.
Friday May 30, 2025
Friday May 30, 2025
In just the last five years, a new slate of luxury expedition ships has come to dominate the market. These ships combine the comforts of a luxury cruise ship with an expedition cruise ship experience, both in polar cruises and other regions of the world. This panel examines how this new category has evolved and where it’s heading in the future. James Shillinglaw of Insider Travel Report moderates this panel of experts, including Kris Endreson, head of sales-North America, Aurora Expeditions; Kelly Predmesky, director of national accounts, Swan Hellenic and Michael Weldon, director-national, key and strategic accounts, HX Expeditions.
Friday May 30, 2025
Friday May 30, 2025
Countries, cities and regions are increasingly working to target luxury travelers. How are they working with travel advisors and luxury suppliers to better define themselves as true luxury destinations? How are they marketing themselves as luxury destinations? Alan Fine of Insider Travel Report moderates this panel of experts, including Shana Whyte, senior sales manager, U.S. Virgin Islands and Milijana Borojevic, director, Korčula Tourist Board.
Friday May 30, 2025
Friday May 30, 2025
Countries, cities and regions are increasingly working to target luxury travelers. How are they working with travel advisors and luxury suppliers to better define themselves as true luxury destinations? How are they marketing themselves as luxury destinations? Alan Fine of Insider Travel Report moderates this panel of experts, including Jonathan Heasman, Visit Britain; Tafari Burns, Saudi Tourism Authority and Gustavo Inciarte, Tourism Australia.
Thursday May 29, 2025
Thursday May 29, 2025
John Hamilton, director of marketing for the Intercontinental Danang Sun Peninsula Resort in Viet Nam, talks with Jennifer Lutz of Insider Travel Report about how the resort integrates sustainability into its luxury experience, from rainforest conservation and endangered monkey protection to energy-saving design and community education. Hamilton discusses the property's architecture inspired by Vietnamese heritage, a Michelin-starred dining program, wellness offerings and the importance of creating a peaceful, immersive escape. For more information, visit www.danang.intercontinental.com.
Thursday May 29, 2025
Thursday May 29, 2025
Jan Mindermann, senior vice president-operations for Almanac Hotels, talks with James Shillinglaw of Insider Travel Report about his luxury boutique chain of properties located in Barcelona, Vienna, Prague and Zagreb. Interviewed on the rooftop of Almanac Barcelona, Minderman emphasizes to refined dining, mixology, luxurious rooms and suites and more that make Almanac a great option for high-end clients. For more information, visit www.almanachotels.com.
Wednesday May 28, 2025
Wednesday May 28, 2025
Mateu Hernández, CEO of Barcelona Tourism, talks with James Shillinglaw of Insider Travel Report about how his city is once again see a surge in tourism from the U.S., which remains a key market. Hernández, who spoke with us just before the Virtuoso Symposium on Crystal Serenity, describes Barcelona’s unique attractions and luxury hotels. He also says concerns about overtourism, and the resulting protests were a bit overblown. Barcelona remains a welcoming city for Americans. For more information, visit www.barcelonaturisme.com/wv3/en/.
Wednesday May 28, 2025
Wednesday May 28, 2025
Alberto Selas, general manager of Nobu Hotel Barcelona, talks with Jennifer Lutz of Insider Travel Report about how his hotel combines personalized luxury with sustainable practices, including local sourcing and wellness programs. He also shares updates on Nobu’s global growth and how its restaurant roots continue to guide the brand’s hospitality. For more information, visit www.nobuhotels.com/barcelona.
Tuesday May 27, 2025
Tuesday May 27, 2025
Jason Holland, founder of Travel Simplicity and a charter member of Serandipians by Traveller Made, talks with Alan Fine of Insider Travel Report about why he chose this global, supplier-funded luxury network, which is free to qualified advisors. Holland explains how the collaborative community of boutique travel designers, curated suppliers and global training resources supportx his growth and branding as a luxury “travel butler.” For more information, visit www.travellermade.com.
Tuesday May 27, 2025
Tuesday May 27, 2025
Angie Pineda, sales and marketing manager for Hotel Casa San Agustín and Hotel Casa Pestagua, talks with Michela Guzy of Insider Travel Report about Cartagena’s UNESCO-protected old town and the unique appeal of these sister properties just blocks apart. San Agustín is the only Leading Hotels of the World member in Colombia, while Pestagua is part of Relais & Châteaux. Both offer full-service restaurants, pools and spa access, along with a shared private beach escape 45 minutes away. For more information, visit www.hotelcasasanagustin.com and www.hotelcasapestagua.com.
Tuesday May 27, 2025
Tuesday May 27, 2025
Natalie Galvis, assistant director of sales for Four Seasons, talks with Michaela Guzy of Insider Travel Report about the brand’s two boutique properties in Bogotá. She explains how Casa Medina offers a historic retreat in the financial district, while Four Seasons Bogotá is set in the city’s lively shopping and nightlife zone. Galvis also shares highlights in dining, spa, and cultural experiences. For more information, visit www.fourseasons.com.
Tuesday May 27, 2025
Tuesday May 27, 2025
Justin Heckman, National Director of Sales Strategy at Club Med, joins James Shillinglaw of Insider Travel Report to discuss Club Med’s rich history and its 75th anniversary celebration this year. Their conversation highlights the brand’s distinctive resort portfolio, extensive range of activities, dedicated travel advisor programs, and major brand-wide developments — including renovations at Club Med Punta Cana and Club Med Cancun, as well as the launch of new resorts. Founded in 1950 by Gérard Blitz, Club Med pioneered the all-inclusive vacation concept and now operates nearly 70 premium, family-friendly resorts in breathtaking destinations across the Americas, Caribbean, Asia, Africa, Europe, and the Mediterranean. Club Med also supports travel advisors with a variety of resources to help promote and sell its resorts worldwide. For more information, visit Club Med’s dedicated travel advisor portal at https://cmta.pro.clubmed/.
Monday May 26, 2025
Monday May 26, 2025
Dana White, founder of Lead Explorers, talks with Alan Fine of Insider Travel Report about how joining Traveller Made in 2018 transformed her business by connecting her with a global network of vetted DMCs, hoteliers and fellow travel designers. She explains how the supplier-funded, no-cost luxury network supports creativity, collaboration and international reach for boutique creators of travel. Based in New York, Lead Explorers specializes in highly customized, experience-driven itineraries for sophisticated travelers. For more information, visit www.travellermade.com.
Sunday May 25, 2025
Sunday May 25, 2025
Zach Rabinor, founder and CEO of Journey Mexico, talks with Alan Fine of Insider Travel Report about how Traveller Made—a supplier-funded luxury travel network that is free to qualified travel advisors—helped his business grow into a leading DMC. A charter member since 2013, Rabinor explains how the Traveller Made network’s artisan focus and selective membership make it a top source of high-end clients and an ideal match for his custom travel offerings in Mexico, Colombia and Costa Rica. For more information, visit www.travellermade.com or www.journeymexico.com.
Friday May 23, 2025
Friday May 23, 2025
Pascal Visintainer, global chief sales officer for Accor Luxury and Lifestyle, talks with Alan Fine of Insider Travel Report about Accor’s long-term strategy, focusing on partnerships with top travel advisor networks like Traveller Made. He shares how Accor is growing its luxury and lifestyle division, with more than 100 new properties in development and continued investment in iconic brands and experiences. For more information, visit hera.accor.com.
Friday May 23, 2025
Friday May 23, 2025
Pascal Visintainer, global chief sales officer for Accor Luxury and Lifestyle, talks with Alan Fine of Insider Travel Report about Accor’s long-term strategy, focusing on partnerships with top travel advisor networks like Traveller Made. He shares how Accor is growing its luxury and lifestyle division, with more than 100 new properties in development and continued investment in iconic brands and experiences. For more information, visit hera.accor.com.
Friday May 23, 2025
Friday May 23, 2025
Quentin Desurmont, founder and president of Traveller Made, talks with Alan Fine of Insider Travel Report about how the luxury network supports elite travel designers at no cost to them since Traveller Made is entirely supplier funded. He explains how the network emphasizes branding, creativity and personalization over sales volume, and discusses its growing embrace of artificial intelligence as a tool to enhance bespoke service. For more information, visit www.travellermade.com.
Thursday May 22, 2025
Thursday May 22, 2025
David Herrera, president and CEO of Norwegian Cruise Line, speaks with Alan Fine of Insider Travel Report about the evolution of the Prima-class experience with Norwegian Aqua, from its expanded spaces and innovative Glow Court to the Aqua Slidecoaster replacing the Prima Speedway racetrack. Herrera also shares upcoming enhancements at Great Stirrup Cay, the brand’s resilience amid global uncertainty, and why the Prince-themed “Revolution” show is his entertainment favorite. For more information, visit www.ncl.com.
Tuesday May 20, 2025
Tuesday May 20, 2025
Garret Corcoran, general manager of the Abbey Inn & Spa, talks with James Shillinglaw of Insider Travel Report about his property, located in a historic convent overlooking the Hudson River in Peekskill, N.Y. With renovated accommodations, a great restaurant and bar, and a fabulous spa, this is truly a five-star retreat just an hour from Manhattan. For more information, visit www.theabbeyinn.com.
Tuesday May 20, 2025
Tuesday May 20, 2025
Henley Vazquez, co-founder of New York-based Fora Travel, talks with Amy Tate of Insider Travel about her innovative host agency, which this month opened s pop-up store at 433 West Broadway in New York to get more people interested in buying and selling travel. Vazquez tells us how her Virtuoso-affiliated agency has grown dramatically in sales and number of advisors, even as it introduces new programs and technologies for its members. For more information, visit www.foratravel.com.
Tuesday May 20, 2025
Tuesday May 20, 2025
David Kolner, executive vice president of luxury travel network Virtuoso, talks with James Shillinglaw of Insider Travel Report at last week’s Virtuoso Symposium onboard Crystal Serenity about what the numbers say about luxury travel today. Kolner reveals Virtuoso sales numbers this year and into next year, what’s selling well, and how Virtuoso’s agencies are dealing with chaotic times. He also details what destinations and product categories are proving to resilient and what travelers are most concerned about. For more information, visit www.virtuoso.com.
Saturday May 17, 2025
Saturday May 17, 2025
James Shillinglaw of Insider Travel Report talks with Nik Patel, co-founder of 42 Hotel, and Chef Eric LeVine of the Blackbird Gastro Pub and brand-new Evolution restaurant about their hideaway in Williamsburg, N.Y. With a luxury boutique hotel and two dining outlets this just might be Brooklyn's best best-kept secret—for now. Chef Levigne has created a Brooklyn-themed tasting menu that is both innovative and fun. And Patel has developed a hotel whose name pays homage to his roots in India. For more information, visit https://42hotel.com.
Saturday May 17, 2025
Saturday May 17, 2025
Top destinations around the world can help you plan and execute the perfect destination wedding or honeymoon experience for your clients. Discover the resources these destinations can provide to help you create the ultimate destination wedding or honeymoon. James Shillinglaw of Insider Travel Report moderates a panel including Shana Whyte, senior sales manager for the U.S. Virgin Islands; Nathalie Pinthiere-Brooks, niche markets officer for St. Martin Tourism and Robyn Basso, CTC, senior director, travel industry partnerships for Hawaii Visitors & Convention Bureau.
Thursday May 15, 2025
Thursday May 15, 2025
John Dennis, vice president of sales for Viva Cruises in the U.S., Canada and South America, talks with Alan Fine of Insider Travel Report about the brand’s growing U.S. presence and evolving product line. He details how Viva’s all-inclusive model delivers strong value with excursions, gratuities, minibar, wine pairings and multiple dining venues included. Dennis also introduces Viva Boutique, a new luxury concept debuting in 2026 on the Seine with more suites, themed itineraries and an elevated onboard experience. For more information, visit www.viva-cruises.com.
Thursday May 15, 2025
Thursday May 15, 2025
When you think of destination weddings and honeymoons, the first thing that might not come to mind is how a tour operator or destination management company can help you plan the perfect experience. These two top companies can help you and your clients create the top romantic experiences in the destinations they service. James Shillinglaw of Insider Travel Report moderates a panel that includes Kiran Nambiar, senior vice president-sales for Anzcro and Mina Agnos, president of Travelive.
Wednesday May 14, 2025
Wednesday May 14, 2025
Andrea Kruse, CEO of Viva Cruises, talks with Alan Fine of Insider Travel Report about the all-inclusive upscale brand’s growth to eight ships since 2018. Kruse outlines updates in design, sustainability, and wellness across the fleet and introduces Viva Boutique, a new luxury concept launching in France with larger suites, regional cuisine, and themed itineraries. For more information, visit www.viva-cruises.com.
Wednesday May 14, 2025
Wednesday May 14, 2025
You may consider yourself to be an expert in planning honeymoons and destination weddings, but there are always professional resources you can turn to when you need help. This panel features two companies that can inspire, create and develop your destination wedding or honeymoon plan for your clients. James Shillinglaw of Insider Travel Report moderates a panel that includes Jodi Lubin, director of strategic sales for ID Travel Group and Shri Lildharrie, owner of LOVU.
Wednesday May 14, 2025
Wednesday May 14, 2025
Carlos Antunes, director for the Americas for TAP Air Portugal, talks with James Shillinglaw of Insider Travel Report about TAP’s new routes, including one from LAX opening this week, and other U.S. gateways. He also showcases TAP’s modern aircraft and Lisbon hub as a way to get to the rest of Europe and Africa. Plus TAP has regular sales that offer some of the best fares in the market. For more information, visit www.flytap.com.
Wednesday May 14, 2025
Wednesday May 14, 2025
For a destination wedding or honeymoon, the right choice for your clients often is an all-inclusive resort. In this panel, we feature representatives of two all-inclusive properties who give you the lowdown on why their resort is the perfect place to book based on location, facilities and programs. Alan Fine of Insider Travel Report moderates this panel that includes Loreto Lazo, director of romance for Iberostar Hotels & Resorts and Griselda Garcia, sales manager for Almare Luxury All-Inclusive Resort.
Monday May 12, 2025
Monday May 12, 2025
For a destination wedding or honeymoon, the right choice for your clients often is an all-inclusive resort. In this panel, we feature representatives of several all-inclusive properties who give you the lowdown on why their resort is the perfect place to book based on its location, facilities and programs. Alan Fine of Insider Travel Report moderates this panel that includes Yanique Thomas, weddings manager, Princess Hotels & Resorts Jamaica; Ruben Velazquez Robles, business development manager, Ocean by H10 Hotels; Gina Johnson, senior manager-destination weddings, Hilton All-Inclusive and Marina Cabrera, product and operation coordinator Caribbean for Bahia Principe Resorts.
Monday May 12, 2025
Monday May 12, 2025
Maria Elena Malpezzi-Price, co-owner of ExperiencePlus! Bike Tours, talks with James Shillinglaw about her bike touring company, which offers cycling adventures throughout Europe, Latin America and the Caribbean. Maria Elena also details how her bike tours are orchestrated, including where guests stay, where they eat, what they see, and what kind of bikes they ride. For more information, visit www.experienceplus.com.
Sunday May 11, 2025
Sunday May 11, 2025
Courtnie Nichols, CEO & founder of TravelBash, talks with James Shillinglaw of Insider Travel Report about how she got into the travel business, grew her group destination weddings niche (Travel Bash), formed a travel club for her best clients (Trvlb), and now is set to offer a new conference on luxury travel (The Biz Huddle) to help her fellow advisors, which will make its debut in July in Austin, Texas. For more information, on Nichols’ businesses, visit www.travelbash.com or www.trvlb.com. For more information on The Biz Huddle or to apply to attend, visit www.thebizhuddle.com.
Friday May 09, 2025
Friday May 09, 2025
Frédéric de Marcy Chelin, general manager at Shangri-La Le Touessrok, talks with James Shillinglaw of Insider Travel Report about his famed destination resort on Mauritius. It might seem a long way to go, but for your clients visiting Dubai or South Africa, it’s just a quick flight away to find great beaches, pools, fine dining and sumptuous accommodations at this destination resort. Mauritus native Chelin tells you all about it. For more information, visit www.shangri-la.com.
Friday May 09, 2025
Friday May 09, 2025
Mark Suter, general manager of the Mandarin Oriental, Munich, speaks with Michaela Guzy of Insider Travel Report about the hotel’s 25th anniversary, new residential expansion, and upcoming pedestrian-friendly enhancements in its central location. Suter highlights the property’s boutique scale with just 73 rooms, its celebrated Matsuhisa restaurant and rooftop bar, and its blend of Bavarian culture and Asian service. He also discusses Munich's walkable attractions, spa offerings, and top local experiences, including Oktoberfest, beer gardens, and the English Garden. For more information, visit www.mandarinoriental.com/munich.
Wednesday May 07, 2025
Wednesday May 07, 2025
Dan Hansen, head of Americas development and global head of Hyatt Studios, talks with James Shillinglaw of Insider Travel Report about the growing new Hyatt Studio brand and what it offers guests. Hyatt Studios is part of Hyatt Essentials Collection, which includes Caption by Hyatt, Hyatt Place and Hyatt House. Hansen explains the differences between those brands as well as where Hyatt is expanding in other areas. For more information, visit www.hyatt.com.
Wednesday May 07, 2025
Wednesday May 07, 2025
Will Cairns, founder of Active England Tours, talks with James Shillinglaw of Insider Travel Report about what his company offers and why increasingly Wales is emerging as a top destination in the U.K. From national parks to castles and other historic attractions, from great accommodations to inventive cuisine, Wales hits all the hot spots—and Active England has the programs to meet the demand. For more information, visit www.activeenglandtours.com.