November 24, 2021

Discover the Guest Experience on Holland America Today

Michael Smith, senior vice president of guest experience and product development for Holland America Line, talks with Alan Fine of Insider Travel Report on Rotterdam’s inaugural voyage about the difficulties involved in preparing for a resumption of travel, where the guest experience has changed the most, the differences between previous and the new Pinnacle class ships, and what’s new on the cruise line’s private island, Half Moon Cay. For more information, visit

If interested, the original video of this podcast -- with supplemental pictures and video -- can be found on the Insider Travel Report Youtube channel  or by searching for the podcast's title on Youtube. 

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