November 21, 2021

What the New Luxury Experience Is at Top Hotels & Resorts

What can luxury travelers expect when arriving at a high-end hotel in the current situation and how has service delivery changed? How do hotels communicate what is open or what is not available at a hotel or resort at the moment? What are hotel policies on testing and local restrictions? We find out all that and more from this panel of luxury hotel experts. Moderated by Peter Bates, president of Strategic Vision Inc., the panel includes Chris Gabaldon, senior vice president-luxury brands for Marriott International; Anna Nash, chief marketing officer for Aman; Filip Boyen, CEO of Forbes Travel Guide; and Helen Smith, chief customer experience officer for the Dorchester Collection. This discussion was originally posted as part of our Virtual Vacation Events-New Age of Luxury virtual show.

If interested, the original video of this podcast can be found on the Insider Travel Report Youtube channel  or by searching for the podcast's title on Youtube. 

More episodes

Load more

Podbean App

Play this podcast on Podbean App