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Insider Travel Report assists travel advisors by discussing the changing travel landscape with a line-up of special guests VIP guests, the movers and shakers...
Episodes
Monday Nov 24, 2025
Monday Nov 24, 2025
Tony Gemignani, head pizza maker at Alfredos on Princess Cruises’ Star Princess, talks with James Shillinglaw of Insider Travel Report about the secrets of making great pizza no board a cruise ship. And in Alfredos, Gemignani has one of the best pizza places at sea, reflecting his status as a world champion pizza maker and owner of Tony's Pizza Napoletana in San Francisco. And our secret: We judge a cruise ship by its pizza. This is the fourth in a six-part video series on Star Princess. For more information, visit www.princess.com.
Monday Nov 24, 2025
Monday Nov 24, 2025
Sami Kohen, vice president of food and beverage for Princess Cruises, talks with James Shillinglaw of Insider Travel Report about the incredible range of dining and drinking options aboard Star Princess, the newly christened Sphere class ship. Kohen tells us all about the food and beverage outlets aboard, everything from Love by Britto to Alfredos pizzeria. This is the third in a six-part video series on Star Princess. For more information, visit www.princess.com.
Sunday Nov 23, 2025
Sunday Nov 23, 2025
Captain Gennaro Arma, master of the just-christened Star Princess, talks with James Shillinglaw about his ship, its many capabilities, amenities and comforts. As the second vessel in the Sphere class, Star Princess offers a perfected cruise product in design, public areas, dining and more. This is the first in a six-part video series on Star Princess. For more information, visit www.princess.com.
Sunday Nov 23, 2025
Sunday Nov 23, 2025
Marie Lee, chief marketing officer for Princess Cruises, talks with James Shillinglaw of Insider Travel Report on how the Sphere-class Sun Princess and newly christened Star Princess to attract new customers while satisfying current cruisers. With Star Princess sailing to Alaska next year, Princess will have the newest and largest ship in the region. This is the second in a six-part video series on Star Princess. For more information, visit www.princess.com.
Friday Nov 21, 2025
Friday Nov 21, 2025
Frank Marini, president and CEO of Railbookers Group and author of Staying on Track, talks with Alan Fine of Insider Travel Report at the Railbookers Group Global Summit at Hilton Lake Las Vegas about how rail travel is entering the same high-growth phase river cruising experienced before its breakout. That's being fueled by a 39 percent rise in luxury bookings and surging demand for independent, customizable itineraries. Marini explains how Railbookers’ pattern-recognition technology identifies emerging trends across 180 countries, why advisors who embrace rail now can get ahead of the curve, and how new collections like Stars and Stripes and World Cup will drive even more opportunity. For more information, visit www.railbookers.com.
Thursday Nov 20, 2025
Thursday Nov 20, 2025
Adam Duckworth, president and founder of Travelmation, a Disney Affinity travel agency, talks with Sherman Dejon of Insider Travel Report aboard the brand-new Disney Destiny about how Disney Cruise Line fits into his agency's product mix and why the ship’s heroes-and-villains theme is generating so much excitement. Duckworth shares his first impressions of the Grand Hall, explains why Port Everglades is a major advantage for clients, and highlights the entertainment, dining, accommodations and short itineraries that make the Disney Destiny appealing to both first-time cruisers and loyal Disney travelers. For more information, visit www.disneytravelagents.com or www.disneycruise.com.
Wednesday Nov 19, 2025
Wednesday Nov 19, 2025
Jen Haile Tinn, director of marketing and sales strategy for Disney Cruise Line, talks with Sherman Dejon of Insider Travel Report aboard the brand-new Disney Destiny about the ship’s heroes-and-villains theme, immersive entertainment and what makes this new vessel stand out within the expanding Disney fleet. Tinn highlights Broadway-style shows, themed venues, dual-island itineraries from Port Everglades, early booking trends and tools available to help travel advisors match clients with the right Disney cruise vacation. For more information, visit www.disneytravelagents.com or www.disneycruise.com.
Wednesday Nov 19, 2025
Wednesday Nov 19, 2025
Victoria Simpson, commercial director of Camiral, talks with Olivia Liveng of Insider Travel Report at the International Golf Travel Market in Cannes about how the resort is preparing to host the 2031 Ryder Cup and why this milestone is elevating Spain’s position in global golf tourism. Simpson highlights Camiral’s championship courses, state-of-the-art wellness center, sustainability programs, family activities and packages that make it easy to sell. For more information, visit www.camiral.com.
Tuesday Nov 18, 2025
Tuesday Nov 18, 2025
Olivier Odin, founder and CEO of Private Golf Key, joins Olivia Liveng of Insider Travel Report at the International Golf Travel Market in Cannes to discuss the rise of bespoke European golf travel for American clients. Odin shares how his France-based luxury golf and lifestyle tour company tailors itineraries that combine world-class courses with fine dining, culture, and elegant accommodations. He also explains the growing demand for curated cultural and culinary experiences alongside premium golf and outlines how Private Golf Key supports travel advisors with commissionable packages, concierge-level service and a white-label platform. For more information, visit www.privategolfkey.com.
Tuesday Nov 18, 2025
Tuesday Nov 18, 2025
Jack Sharp, director of travel agency sales for Disney Cruise Line, talks with Sherman Dejon of Insider Travel Report aboard the brand-new Disney Destiny about the ship’s heroes-and-villains theme, new entertainment and innovative stateroom design. Sharpe highlights such onboard attractions as Pride of the Lion King dining, Marvel- and Doctor Strange-themed venues, the AquaMouse water coaster, as well as the ship's regional itineraries from Port Everglades and travel advisor training resources. For more information, visit www.disneytravelagents.com or www.disneycruise.com.
Tuesday Nov 18, 2025
Tuesday Nov 18, 2025
Fiona Ashton, event manager of the International Golf Travel Market (IGTM), talks with Olivia Liveng of Insider Travel Report in Cannes, France, about how the show is shaping the future of global golf tourism. Ashton highlights emerging trends such as sustainability, inclusivity and experiential itineraries, and explains how IGTM connects destinations, resorts and tour operators while helping travel advisors tap into the growing golf travel market. For more information, visit www.igtmarket.com.
Tuesday Nov 18, 2025
Tuesday Nov 18, 2025
Melissa Krueger, CEO of Classic Vacations, talks with James Shillinglaw of Insider Travel Report about what the sale of the famed luxury vacation wholesaler to TBO, a travel technology and distribution company based in India, means for travel advisors and their clients. Krueger says even more innovative technology, more hotels and resorts, more destinations and more opportunities to sell high-end travel are just the beginning. For more information, visit www.classicvacations.com.
Monday Nov 17, 2025
Monday Nov 17, 2025
Antonio Bauza, head of brand communications for Iberostar Hotels & Resorts, talks with James Shillinglaw about how Iberostar is changing in the market, focusing heavily on all-inclusive resorts, family ownership and sustainability. It’s all part of an evolution of Iberostar as a global power in resorts. For more information, visit www.iberostar.com.
Monday Nov 17, 2025
Monday Nov 17, 2025
Frank Rodgers, director of global sales for Peregrine Hospitality, talks with James Shillinglaw of Insider Travel Report about his hotel management and services newest hotel, the Tess, in Atlanta, part of Marriott’s Autograph Collection. Rodgers tells about the rooms and suites, the food, the overall décor and theme, the location and the target guests. For more information, visit www.marriott.com and www.peregrinehg.com.
Thursday Nov 13, 2025
Thursday Nov 13, 2025
Chinazam Ikechi, marketing representative for Akwaaba African Travel Market in Lagos, Nigeria, talks with David Cogswell of Insider Travel Report about West African tourism opportunities for African American travelers. Ikechi highlights popular destinations including Badagry, where visitors can see the first building constructed in Nigeria, and multi-country tours through Nigeria, Benin, Togo and Ghana. For more information, visit https://akwaabatravelmarket.com.
Thursday Nov 13, 2025
Thursday Nov 13, 2025
James Shillinglaw of insider Travel Report talks with Kimberly Wilson Wetty, former co-owner and co-president of Valerie Wilson Travel and head of brand culture at Chase Travel Group, about her new consulting firm, Keep Wondering Why, which will advise travel companies and firms outside the industry about gender issues, family leadership transitions and much more based on her years of business and personal experiences. For more information, visit www.kwwinc.com.
Thursday Nov 13, 2025
Thursday Nov 13, 2025
Josh Hepp, vice president of national accounts at TTC Tour Brands, talks with James Shillinglaw of Insider Travel Report about a new advisor support structure that delivers personalized guidance at every stage, deeper sales engagement through segmentation and continued investment in tools and training to help advisors grow their business. For more information visit agents.ttc.com.
All our Insider Travel Report video interviews are archived and available on our Youtube channel (youtube.com/insidertravelreport), and as podcasts with the same title on: Spotify, Pandora, Stitcher, PlayerFM, Listen Notes, Podchaser, TuneIn + Alexa, Podbean, iHeartRadio, Google, Amazon Music/Audible, Deezer, Podcast Addict, and iTunes Apple Podcasts, which supports Overcast, Pocket Cast, Castro and Castbox.
Wednesday Nov 12, 2025
Wednesday Nov 12, 2025
Jason Shames, vice president-product development for Fora Travel, talks with James Shillinglaw of Insider Travel Report about his host agencies newest technology, Bookable Quotes, which allows clients of Fora advisors to book hotels directly and the advisors get the commission. The tool is now available for preferred hotels and soon with cruises and other travel suppliers. For more information, visit www.foratravel.com.
Wednesday Nov 12, 2025
Wednesday Nov 12, 2025
Adam Scott, CEO and founder of BermudAir, talks with James Shillinglaw of Insider Travel Report about his rapidly expanding niche airline as it opens more gateways from North America to Bermuda—and soon some Caribbean islands. BermudAir is adding aircraft and routes and even more service for customers—and it works with travel advisors. For more information, visit www.BermudAir.com.
Tuesday Nov 11, 2025
Tuesday Nov 11, 2025
Jake Peters, founder and chief technology and product officer for Fora Travel, talks with James Shillinglaw of Insider Travel Report about how his luxury host agency is experiencing exponential growth using innovative technology and marketing. Peters spoke with us just after Fora held its conference for member advisors in Brooklyn and introduced a revolutionary new booking system. For more information, visit www.foratravel.com.
Tuesday Nov 11, 2025
Tuesday Nov 11, 2025
Andrew Kitema, managing co-owner of African Adventure Specialists, talks with Alan Fine of Insider Travel Report about the growth of the Magical Kenya Travel Expo and trends in East African safari tourism. Kitema notes that North American travelers are booking longer trips of two to three weeks across Kenya, Tanzania, Rwanda and Uganda, and the company differentiates itself through conservation-based tourism that supports community projects. For more information, visit www.africanadventure.co.ke.
Sunday Nov 09, 2025
Sunday Nov 09, 2025
Rose Kiseli, general manager-commercial for Kenya Airways, talks with David Cogswell of Insider Travel Report about the airline's nonstop service between New York JFK and Nairobi and its extensive network connecting travelers throughout East Africa, West Africa and southern Africa. Kiseli highlights the 14-hour direct flight on the Boeing 787 Dreamliner that reduces jetlag and provides seamless connections to destinations including Masai Mara, Serengeti, Victoria Falls, Cape Town, Seychelles, Mauritius, Madagascar, Accra and Lagos through partnerships with Delta, JetBlue and Safari Link. For more information, visit www.kenya-airways.com.
Sunday Nov 09, 2025
Sunday Nov 09, 2025
James Shillinglaw of Insider Travel Report talks with Global Travel Collection (GTC) advisors Michael and Steven Lieberman who are going toe to toe with GTC advisor Tom Ho in a bid to be the agency to book a special luxury trip to Scotland for a celebrity couple on NBC’s Extra Mile Club, a program being broadcast this December. Find out how these advisors organized their trips and how they are promoting the value of using a travel advisor. For more information, visit www.globaltravelcollection.com.
Sunday Nov 09, 2025
Sunday Nov 09, 2025
Joe Chantry, vice president of entertainment for Holland America Line, talks with James Shillinglaw of Insider Travel Report about an original new show the premium cruise line has produced, “Fosse and Verdon, The Duet That Changed Broadway,” which is being staged on Koningsdam. Supported by families of the famed choreographer Bob Fosse and famed dancer Gwen Verdon, the show traces their history as Broadway icons. For more information, visit www.hollandamerica.com.
Sunday Nov 09, 2025
Sunday Nov 09, 2025
Bridgette Murugi, founder of Echopath Adventures, talks with David Cogswell of Insider Travel Report about slow travel in Kenya that focuses cultural immersion and sustainable tourism over rushed safari itineraries. Murugi recommends spending a minimum of three nights at each destination to allow time for village visits, nature walks, cooking traditional meals and engaging with local communities rather than moving quickly between locations. For more information, visit www.ecopathadventures.com.
Thursday Nov 06, 2025
Thursday Nov 06, 2025
Allan Njoroge, acting CEO of the Kenya Tourism Board, talks with David Cogswell of Insider Travel Report at the Magical Kenya Tourism Expo in Nairobi about the record growth of the show and the country’s tourism industry. Njoroge highlights the event’s international participation, Kenya’s leadership in conservation and authentic safaris, direct air access from the U.S., and why American travelers are increasingly choosing Kenya for both adventure and cultural experiences. For more information, visit www.magicalkenya.com.
Thursday Nov 06, 2025
Thursday Nov 06, 2025
Six Travel Leaders travel advisors talk with Alan Fine of Insider Travel Report during the International Luxury Forum in Opatija, Croatia about their Luxury Leaders Alliance and what it means to them, as well as what they experienced in Croatia. They describe how the program connects top luxury advisors with elite peers and preferred partners, providing destination education, exclusive access, networking, and business growth support through Travel Leaders Network. Hear from Ashley Gallo, Gallo Luxe Travel; Debbie Sebastian, Thomas Travel; Jennifer Roy, Roy Travel Co; Latrise Hunter, LH Fun Travel; Russ Vara, Maestro Travel and Wendy Hershey, 101 Vacations. For more information, visit www.travelleadersnetwork.com.
Wednesday Nov 05, 2025
Wednesday Nov 05, 2025
Eva D’Amato, senior director of luxury lifestyle marketing for Travel Leaders Network, talks with Alan Fine of Insider Travel Report in Opatija, Croatia, during the International Luxury Forum about the network’s Luxury Leaders Alliance and its growing community of top-producing advisors. D’Amato explains how Travel Leaders connects luxury advisors with select suppliers through high-touch events, exclusive education and collaboration, while emphasizing authentic travel, partnership and personal connection over checklist tourism. For more information, visit www.travelleadersnetwork.com.
Wednesday Nov 05, 2025
Wednesday Nov 05, 2025
Marc Murphy, senior business development manager for Marival Resorts, talks with Alan Fine of Insider Travel Report about the his company’s three all-inclusive properties along Mexico’s Riviera Nayarit and Puerto Vallarta coast. Murphy explains how each resort—Marival Emotions, Marival Distinct and Marival Armony—caters to different travelers, from active families to multi-generational groups and wellness-focused guests. He also highlights the region’s strong airlift, swimmable beaches and authentic Mexican hospitality. For more information, visit www.marivalresorts.com.
Wednesday Nov 05, 2025
Wednesday Nov 05, 2025
Brian Hegarty, vice president of marketing for Travel Leaders Network, talks with Alan Fine of Insider Travel Report during the International Luxury Forum in Croatia about the evolution of the network’s Luxury Leaders Alliance and its record growth. Hegarty explains how the program connects top luxury travel advisors with key partners through exclusive events and peer communities, outlines current luxury travel trends, and shares why demand for high-touch, personalized experiences continues to surge worldwide. For more information, visit www.travelleadersnetwork.com.
Wednesday Nov 05, 2025
Wednesday Nov 05, 2025
Shana Whyte, director of sales for the U.S. Virgin Islands, talks with Amanda Carlow of Insider Travel Report during ALGV's Ascend 2025 conference in Cancun about new airlift, hotel developments and travel advisor resources. Whyte highlights additional flights from major U.S. cities, the new Hampton by Hilton in St. Thomas, island renovations and the ongoing webinar series designed to help travel advisors sell the destination. For more information, visit www.visitusvi.com.
Monday Nov 03, 2025
Monday Nov 03, 2025
Naif Awlia, tourism & engagement director for Diriyah Company, talks with James Shillinglaw of Insider Travel Report about this massive city within a city development within Riyadh which is adding new hotels, residences, shopping outlets and more in a global heritage site. For more information, visit www.dgda.gov.sa/en.
Monday Nov 03, 2025
Monday Nov 03, 2025
Jim Tedesco, vice president of sales for Apple Leisure Group Vacations (ALGV, talks with Alan Fine of Insider Travel Report during the Ascend 2025 conference in Cancun last month about new programs and incentives designed to help travel advisors grow their business. Tedesco highlights the relaunch of Blue Sky Tours, the expanded Lux portfolio with concierge support, group automation tools, and advisor rewards programs like Get Paid to Upgrade, Set Your Own Commission, and Waves points. For more information, visit www.algvacations.com.
Sunday Nov 02, 2025
Sunday Nov 02, 2025
Jenn Lee, president and chief marketing officer for Travel Planners International, talks with James Shillinglaw of Insider Travel Report about the host agencies newest programs for its travel advisors, including Luxe House, a new division focused on selling luxury travel, as well as where the Vacation Planners unit fits in the mix. For more information, visit www.travelplannersinternational.com.
Sunday Nov 02, 2025
Sunday Nov 02, 2025
Ray Snisky, group president of Apple Leisure Group Vacations, talks with Alan Fine of Insider Travel Report during Ascend 2025 in Cancun about the company’s continued investment in travel advisors through its three core pillars—product, progress and partnership. Snisky highlights the global expansion of the all-inclusive model, new brand alliances with Bahia Principe and Playa Hotels & Resorts, technology upgrades, and his ongoing commitment to protect advisor commissions. For more information, visit www.algvacations.com.
Friday Oct 31, 2025
Friday Oct 31, 2025
Erica Totora, director of marketing for JW Marriott Tampa Water Street, talks with James Shillinglaw of Insider Travel Report about this relatively new luxury hotel located in downtown Tampa. The property comes complete with large rooms and suites, new restaurants and a rooftop bar, all within easy access to the city’s key attractions and entertaining neighborhoods. For more information, visit https://www.marriott.com/en-us/hotels/tpajd-jw-marriott-tampa-water-street/overview.
Friday Oct 31, 2025
Friday Oct 31, 2025
Dondra Ritzenthaler, CEO of Azamara, talks with James Shillinglaw of Insider Travel Report about her cruise line’s plans introduce Destination Immersion cruising to Alaska on Azamara Pursuit next summer. Ritzenthaler also reveals how she is working to add more AzaMazing evenings, overnights, longer stays in port to all cruises on Azamara’s four-ship fleet. For more information, visit www.azamara.com.
Wednesday Oct 29, 2025
Wednesday Oct 29, 2025
Hazel McGuire, chief marketing officer for Intrepid Travel, talks with James Shillinglaw of Insider Travel Report about a new product line from her adventure travel operator. Short Breaks are four- to six-day adventures for time-pressed travelers seeking immersive travel experiences. The range includes 10 new itineraries across Latin America and Europe and 45 refreshed trips worldwide, curated to fit a condensed timeframe. For more information, visit www.intrepidtravel.com/short-breaks.
Wednesday Oct 29, 2025
Wednesday Oct 29, 2025
Gerald Glennon, general manager of Espacio, Jewel of Waikiki, talks with James Shillinglaw of Insider Travel Report at this month’s ILTM North America in the Bahamas about his uber luxury boutique property in Oahu. With just nine full floor suites, Espacio delivers the essence of luxury and high-end cuisine with a dedicated staff catering to guests’ every need. For more information about this very special resort, visit www.espaciowaikiki.com.
Wednesday Oct 29, 2025
Wednesday Oct 29, 2025
David Hu, president of Pleasant Holidays, talks with James Shillinglaw of Insider Travel Report about how the company is changing its brand structure to better serve travel advisors. A | T Holdings is the new holding company that will feature four brands: Pleasant Holidays for all travel advisors, Members First for AAA advisors (AAA owns Pleasant), Evoke | Inspire for luxury advisors, replacing luxury travel brand Journese, and Pleasant Activities. Hu explains how this new structure will make it easier for advisors to sell more travel. The company is developing new websites for all its brands but for now advisors can continue to use www.pleasantagent.com and www.journese.com.
Monday Oct 27, 2025
Monday Oct 27, 2025
Michael Tibetts, founder and CEO of Salterra in Turks & Caicos, talks with James Shillinglaw of Insider Travel Report about his brand new resort on South Caicos offering great beaches, sumptuous accommodations, and gourmet dining, For more information, visit www.salterra.com.
Monday Oct 27, 2025
Monday Oct 27, 2025
Sarah Sundstedt, chief marketing officer for Eterniti Group, talks with James Shillinglaw of Insider Travel Report at ILTM North America about her company’s collection of luxury and commissionable villa rentals at sun and snow resorts around France and beyond. For more information, visit www.eterniti.com
Sunday Oct 26, 2025
Sunday Oct 26, 2025
Gisele Abrahao, CEO of Global Vision Access, talks with James Shillinglaw of Insider Travel Report about Brasil DNA, a multi-media tourism campaign, including a Virtual Roadshow, Nov. 4-6, produced by Insider Travel Report and TAConnect. Brasil DNA connects North American travel professionals with the authenticity, culture and natural beauty that make Brazil an unforgettable destination. In partnership with Embratur (Visit Brasil) and leading destinations and travel partners, this campaign invites travel professionals to go beyond brochures and immerse themselves in what truly defines this extraordinary country. Learn more about Discover Brasil DNA and register at https://bureaumundo.com/brasil-dna. To register and attend the Virtual Roadshow for free, visit www.taconnect.travel/2025agentregbrasildna-vrs.
Sunday Oct 26, 2025
Sunday Oct 26, 2025
Liz Fettes, chief commercial officer for Cunard, talks with James Shillinglaw of Insider Travel Report about Queen Elizabeth’s Caribbean season and where the ship will be for the rest of the year. Queen Elizabeth just starting to homeport in Miami offering a series of sailings to a diverse group of Caribbean islands. Then next year she will be doing a series of cruises to Alaska. For more information, visit www.cunard.com or www.onesourcecruises.com.
Thursday Oct 23, 2025
Thursday Oct 23, 2025
Jason Stafford, managing director of Manoir Hovey in Quebec, talks with James Shillinglaw of Insider Travel Report at ILTM North America, held earlier this month, about his iconic lakeside luxury retreat just over the New York State border. With individually designed accommodations, gourmet restaurants and a large spa, this property is the perfect getaway for couples. For more information, visit www.manoirhovey.com.
Thursday Oct 23, 2025
Thursday Oct 23, 2025
Piangduan Kloyarun, vice president-sales & marketing for Lebua Bangkok, talks with James Shillinglaw of Insider Travel Report at ILTM North America earlier this month about this extraordinary urban resort depicted in movies like “The Hangover Part 2.” Lebua Bangkok features sumptuous accommodations, multiple restaurants, shopping and more in the heart of Thailand capital city. For more information, visit www.lebua.com.
Wednesday Oct 22, 2025
Wednesday Oct 22, 2025
Joy Jibrilu, CEO of Nassau & Paradise Island Promotion Board, talks with James Shillinglaw of Insider Travel Report at ILTM North America, held earlier this month at Baha Mar in Nassau, the Bahamas. Jibrilu tells us how the destination continues to grow with new resort sand new resort features, anchored by the two mega-resorts in the region, Baha Mar and Atlantis Bahamas. For more information, visit www.nassauparadiseisland.com.
Wednesday Oct 22, 2025
Wednesday Oct 22, 2025
Feisal Jaffer, global head of LXR Hotels & Resorts, and Brooke Thomas, brand leader of Curio Collection by Hilton, talk with James Shillinglaw of Insider Travel Report at ILTM North America, held at Baha Mar in the Bahamas. Jaffer details the latest developments in LXR’s luxury resort brand, while Thoms reveals new members of the Curio Collection. For more information, visit www.hilton.com.
Tuesday Oct 21, 2025
Tuesday Oct 21, 2025
Jacqueline Leibl-Cote, president and CEO of Collette, talks with James Shillinglaw of Insider Travel Report about how her family-owned tour company has introduced a new tagline, a new video and even a new song—along with a whole new slate of tours for 2026. Leible-Cote tells us how Collette is making big changes to its branding and product mix. For more information, visit www.gocollette.com.
Tuesday Oct 21, 2025
Tuesday Oct 21, 2025
Richard Fain, chairman and former CEO for Royal Caribbean Group, talks with James Shillinglaw of Insider Travel Report about Fain’s new book “Delivering the WOW.” The book delivers both a running account of Fain’s time at Royal Caribbean and the lessons he and his team learned in how to develop innovative, even revolutionary cruise ships and products that “wow” guests. To buy the book, click on Amazon “Delivering the WOW.”