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Insider Travel Report assists travel advisors by discussing the changing travel landscape with a line-up of special guests VIP guests, the movers and shakers...
Episodes
Wednesday Aug 24, 2022
Wednesday Aug 24, 2022
John Dawe of Australian Wildlife Journeys talks with James Shillinglaw of Insider Travel Report about how his group of wildlife tour operators can help your clients see all the famed wildlife that Australia is famous for, from kangaroos to wallabies to gators, koalas and more, 80 percent of which are found nowhere else on Earth. For more information, visit https://australianwildlifejourneys.com.
Wednesday Aug 24, 2022
Wednesday Aug 24, 2022
Helen McCabe-Young, senior vice president-marketing for luxury travel network Virtuoso, talks with James Shillinglaw of Insider Travel Report about a new set of marketing initiatives launched at last week’s Virtuoso Travel Week in Las Vegas. McCabe-Young introduced a newly revised magazine for clients called just “Virtuoso,” the magazine, as well as a brand new marketing and promotional campaign, So Virtuoso, that the network will roll out this year to promote the benefits of working with a Virtuoso advisor and being part of the Virtuoso community. For more information, visit www.virtuoso.com.
Tuesday Aug 23, 2022
Tuesday Aug 23, 2022
David Kolner, executive vice president at Virtuoso, plays 20 questions (more or less) with James Shillinglaw of Insider Travel Report on what’s new, what’s changed, what’s improved and what’s to come at the luxury travel network. Kolner spoke with us last week at the first large in-person Virtuoso Travel Week gathering in three years. For more information, visit www.virtuoso.com.
Tuesday Aug 23, 2022
Tuesday Aug 23, 2022
Nicole Mitchell, director of Discover Aboriginal Experiences, part of Tourism Australia, talks with James Shillinglaw of Insider Travel Report about the multiple experiences and activities offered for visitors interested in exploring Australia’s indigenous people and their lifestyle. It all reflects a renewed interest by Australia on focusing on its roots and promoting Aboriginal people and their culture. For more information, click on Discover Aboriginal Experiences.
Monday Aug 22, 2022
Monday Aug 22, 2022
Chris Allison, vice president-Americas for Tourism Australia, talks with James Shillinglaw of Insider Travel Report at the first Australia Marketplace in Los Angeles since 2019, held earlier this month. Allison details Australia’s plans to market to U.S. travelers, how the country is now completely back, and what the latest survey show about Americans’ desire to travel to Australia. For more information, visit www.australia.com.
Monday Aug 22, 2022
Monday Aug 22, 2022
Matthew Upchurch, chairman and CEO of Virtuoso, sits down with James Shillinglaw of Insider Travel Report last week to talk about his luxury travel network, what the future holds for luxury travel, and how Virtuoso successfully pulled off its largest in-person conference, Virtuoso Travel Week, since the pandemic in Las Vegas. Upchurch talks about the latest Virtuoso programs, how the organization got through the last three years and what’s to come. For more information, visit www.virtuoso.com.
Friday Aug 19, 2022
Friday Aug 19, 2022
James Shillinglaw of Insider Travel Report talks with Dawn Barclay, our family and special needs travel columnist, about her new book “Traveling Different: Vacation Strategies for Parents of the Anxious, the Inflexible, and the Neurodiverse.” Barclay details how important this travel market is both for travel advisors and the clients they serve—and how you can help families that have kids with autism and other needs get great experiences through travel. For more information, visit www.travelingdifferent.com.
Thursday Aug 18, 2022
Thursday Aug 18, 2022
Nuno Pinho and Luis Nascimento, CEO and executive director of Itoorer, talk with Alan Fine of Insider Travel Report about their phone application for Android and iPhone that will save travelers on the cost of data and international calling charges, connect travelers with real-time travel information, and most importantly, the app can be branded and generate a revenue stream for travel advisors. For more information and to be set up for a trail, email partner@itoorer.com.
Wednesday Aug 17, 2022
Wednesday Aug 17, 2022
Terry Dale, president and CEO of the U.S. Tour Operators Association (USTOA) talks with James Shillinglaw of Insider Travel Report about how USTOA is turning 50 with a renewed focus on sustainability, recognizing rising stars among its members, and more surprised in store at its annual conference and marketplace in Austin, Texas this November. For more information, visit www.ustoa.com.
Monday Aug 15, 2022
Monday Aug 15, 2022
Bette Zurkelbach, hospital manager for Turtle Hospital, talks with James Shillinglaw of Insider Travel Report, about this unique and necessary veterinary hospital in Marathon, which rescues sick and injured turtles, offers medical care to them, and sends them back into the wild—they even have their own turtle ambulance. Visitors can tour the facility, get educated about what it does, and know that their entrance fee goes to support the hospital. For more information, visit www.turtlehospital.org.
Friday Aug 12, 2022
Friday Aug 12, 2022
Tiffiany Holmes, area general manager of Davidson Hospitality, talks with James Shillinglaw of Insider Travel Report, about Amara Cay Resort, one of four small boutique resorts owned and run by the company in the Florida Keys. Located in Islamorada, Amara Cay has a great outdoor bar and restaurant, an upcoming indoor eatery, comfortable rooms, and a great pool area, suitable as a base for exploring the Keys. For more information, visit www.amaracayresort.com.
Thursday Aug 11, 2022
Thursday Aug 11, 2022
Allison Delashmit, director of regional operations for Mote Marine Laboratory, gives James Shillinglaw of Insider Travel Report a tour of the research facility focused on regrowing coral on the reef surrounding the Florida Keys. The coral has been reduced to just 1.5 percent of the reef over the last few decades, so Mote Marine Lab is trying to turn the tide by growing coral and planting it. Your clients interested in sustainable travel can tour the facility to better understand the challenges. For more information, visit www.mote.org.
Wednesday Aug 10, 2022
Wednesday Aug 10, 2022
Bob Wolz, executive director emeritus of the Harry S. Truman Little White House Museum in Key West, gives James Shillinglaw a tour of this fascinating and historic site, which President Truman (and other presidents) used as a getaway from Washington. The modest house was where some key decisions were made—and a lot of poker was played—all of which played an important part of the history of this country. Wolz is a story teller supreme who brings all that history to life. For more information, visit www.trumanlittlewhitehouse.org.
Tuesday Aug 09, 2022
Tuesday Aug 09, 2022
Megan Coccitto, director of sales and marketing for Kimpton Key West, talks with James Shillinglaw of Insider Travel Report about the eclectic collection of five hotels that fit right into this famed Florida Keys community, including Ridley House, Winslow’s Bungalows, Lighthouse Hotel, Fitch Lodge and Ella’s Cottages. There’s a boutique property for every guest at the unique Kimpton Key West. For more information, visit www.kimptonkeywest.com.
Monday Aug 08, 2022
Monday Aug 08, 2022
David Sloan, ghosthunter supreme with Key West Ghost Adventures, talks with James Shillinglaw of Insider Travel Report about his “Robert the Doll” ghost experience in an old Civil War-era fort just outside of downtown Key West. Sloan details just what your clients can enjoy as they explore the fort and its ghosts and hear about the famed “Robert the Doll,” an almost life-size doll that has a sordid haunted history. For more information, visit https://ghostfort.com.
Friday Aug 05, 2022
Friday Aug 05, 2022
Jack Anderson, the former and now current president of Crystal Cruises, talks with James Shillinglaw of Insider Travel Report about the plans to revive and return Crystal Cruises to its former glory. After the brand and its two oceangoing ships were purchased by Manfredi Lefebvre d’Ovidio and his Heritage Group, and under new parent company Abercrombie & Kent Ltd., Crystal is now getting ready to be reintroduced to luxury cruise guests and travel advisors. Anderson details the plans for completely renovating the ships by next summer, marketing their sailings, developing new itineraries and re-establishing Crystal as a respected luxury brand. For more information, visit the still-under-development www.crystalcruises.com.
Thursday Aug 04, 2022
Thursday Aug 04, 2022
Alejandro Rodriquez, Blue Diamond Resorts’ director of marketing, talks with Taya Collins of Insider Travel Report about the Royalton Grenada’s reopening, new amenities and features. The all-inclusive resort’s offerings include beachfront suites with exclusive DreamBed bedding, four restaurants, three pools, spa, sports and fitness facilities. For more information, visit www.royaltonresorts.com/resorts/grenada.
Wednesday Aug 03, 2022
Wednesday Aug 03, 2022
Mirella Veder, director of sales at Lux Ari Atoll Resort & Villas, talks with James Shillinglaw of Insider Travel Report on the last stop on a press trip to the Maldives last month. She describes her very family oriented property with features 193 water and beach villas, a large spa and great dining options, in addition to a famed whale shark expedition. For more information, visit www.luxresorts.com.
Tuesday Aug 02, 2022
Tuesday Aug 02, 2022
Ross Sanders, general manager of Anantara Kihavah Maldives, talks with James Shillinglaw of Insider Travel Report in the property’s unique underwater Sea restaurant (which is why we’re so blue!). Sanders details the resort’s 80 overwater and beach villas, the famed spa, the underwater restaurant, great experiences like swimming with the manta rays and much more at this fabulous luxury resort. For more information, visit www.anantara.com/en/maldives.
Monday Aug 01, 2022
Monday Aug 01, 2022
David DiGregorio, managing director of CornerSun Destination Marketing, representing Visit Maldives, talks with James Shillinglaw about Joali Maldives, the first resort visited on a recent press fam trip to the Maldives. Joali Maldives, which opened in 2018 and is located on Muravandhoo Island Raa Atoll, features 73 luxury beach and water villas, a large spa, and multiple fine dining experiences. For more information, visit www.joali.com or www.visitmaldives.com.
Friday Jul 29, 2022
Friday Jul 29, 2022
Travis Pittman, CEO and co-founder of TourRadar, talks with Alan Fine of Insider Travel Report about his adventure booking platform, which lists 2,500 tour operators and 50,000 private, group, and tailor-made adventures in more than 160 countries. Pittman explains how TourRadar will handle all the contracts and drudgery of booking, then pay a commission, even on products that do not usually offer them. Pittman also invites travel advisors to "Adventure Together," a free hybrid conference in Vienna and online, taking place Oct. 18 and 19. For more information, visit www.tourradar.com/adventure-together and www.TourRadar.com.
Friday Jul 29, 2022
Friday Jul 29, 2022
Jim Tedesco, vice president of sales for Apple Leisure Group Vacations (ALGV), talks with Alan Fine of Insider Travel Report about the support ALGV has planned for travel advisors through their business development managers and programs like “Get Paid to Upgrade,” and ALGV360. Tedesco also outlines the new celebrity-driven "Ask a Travel Advisor” campaign and more. For more information, visit www.algvacations.com/bdmfinder.
Thursday Jul 28, 2022
Thursday Jul 28, 2022
Patricia Muhardjo, cruise director on Emerald Cruises' ninth and newest ship, Emerald Luna, talks with Alan Fine of Insider Travel Report about what sets Luna apart from her sister ships, and what sets Emerald apart from other cruise lines, especially its food, complimentary beer and wine at lunch and dinner, as well as its included tours, Emerald active tours, and "Discover More" tours. For more information, visit www.emeraldcruises.com.
Thursday Jul 28, 2022
Thursday Jul 28, 2022
Grenada Tourism Authority CEO Petra Roach talks with Insider Travel Report about how Grenada is open and ready for business. Grenada also is pushing a travel incentive program for travel advisors who book the island destination and has developed an 11-module training course for advisors. For more information, visit www.puregrenada.com or http://expert.puregrenada.com.
Wednesday Jul 27, 2022
Wednesday Jul 27, 2022
Michael Gigl, region manager of North America & Australia for the Austrian National Tourist Office, talks with Olivia Liveing of Insider Travel Report about the state of tourism in Austria and what the future of tourism looks like coming out of the pandemic. For more information, visit www.austria.info/en.
Wednesday Jul 27, 2022
Wednesday Jul 27, 2022
Zane Kirby, president and CEO of the American Society of Travel Advisors (ASTA), talks with Alan Fine of Insider Travel Report at the christening of Emerald Cruises newest ship, Emerald Luna, about her new godmother, Vanessa McGovern, chief sales and marketing officer of Gifted Travel Network, and her work with ASTA on its executive committee and board of directors. Kirby also gives his take on the recent changes in the way COVID is being handled for travelers returning to the U.S. and traveling on cruise ships. For more information, visit www.asta.com.
Tuesday Jul 26, 2022
Tuesday Jul 26, 2022
Vanessa McGovern, chief sales and marketing officer of Gifted Travel Network, a Virtuoso agency, talks with Alan Fine of Insider Travel Report about what it is like to be a the godmother of Emerald Luna, Emerald's ninth ship to commence sailing, how she formed her company, the large part ASTA plays in her world and why the Scenic and Emerald products are so important to her business. For more information, visit www.EmeraldCruises.com/Agent-Portal.
Tuesday Jul 26, 2022
Tuesday Jul 26, 2022
Jessica Thompson, general manager of the Voco Franklin, talks with James Shillinglaw on Insider Travel Report, about the history, renovation and rebranding of her historic New York hotel and what's to come under the Voco brand. For more information, visit www.ihg.com/voco/hotels/us/en/new-york/nycvo/hoteldetail or www.ihg.com.
Monday Jul 25, 2022
Monday Jul 25, 2022
Ann Chamberlin, vice president of sales for Scenic and Emerald Cruises for the U.S., talks with Alan Fine of Insider Travel Report about how the cruise line, known for its value, has become an upscale disrupter. Chamberlin shares highlights of the new Emerald Luna's decor, public spaces and food, as well as how travel advisors can experience Emerald's Star Ships. For more information, visit www.EmeraldCruises.com/Agent-Portal.
Monday Jul 25, 2022
Monday Jul 25, 2022
Yann Gilett, general manager of the Hotel Martinez in Cannes, talks with Alan Fine of Insider Travel Report about the property's objective to make Cannes, a previously conservative destination, the most attractive LGBTQIA+ destination on the Côte D'Azur, even over Nice and Monaco. Gilett explains how travel advisors can better work with "the community" to make that happen. For more information, visit Hotel Martinez.
Friday Jul 22, 2022
Friday Jul 22, 2022
Andre Girondeau, chief operating officer of Melia Hotels International, gives James Shillinglaw of Insider Travel Report an update on Melia, including its existing hotels, new properties planned, and new airline service from United taking guests to Spain’s Majorca and Tenerife islands, where Melia has many resort properties. For more information, visit www.melia.com.
Friday Jul 22, 2022
Friday Jul 22, 2022
Leanne Harris of Walk Brisbane talks with James Shillinglaw of Insider Travel Report about the modern and historic Australian city of Brisbane. Last month Harris took us on a walking tour of the city to highlight its many attractions and reasons to visit. Unfortunately, Harris has closed her tour company now, but this video still provides great information on Brisbane. This is the final video from our Down Under Answers travel advisor fam trip. For more information on Brisbane, visit www.visitbrisbane.com/au.
Thursday Jul 21, 2022
Thursday Jul 21, 2022
Stefan Lechner, director of sales for The Dilly, talks with Alan Fine of Insider Travel Report at the recent PROUD Experiences conference about how the London hotel meets the needs of LBGTQ+ travelers. For more information, visit www.thedillylondon.com and www.proudexperiences.com.
Thursday Jul 21, 2022
Thursday Jul 21, 2022
Chad Croft, international sales manager for Tangalooma Island Resort, talks with James Shillinglaw of Insider Travel Report about his island getaway just off the coast of Brisbane. A favorite of Australians, Tangalooma offers accommodations, dining and a full slate of activities, including helicopter rides, ATV excursions, dolphin encounters and much more. It’s all part of a recent Down Under Answers travel advisor fam trip. For more information, visit www.tangalooma.com or www.duatravel.com.
Wednesday Jul 20, 2022
Wednesday Jul 20, 2022
Nick Snyder, senior concept designer, talks with James Shillinglaw of Insider Travel Report about the rotational dining experience World of Marvel on the new Disney Wish, one of three new restaurants aboard the ship. He details the interactions guests have with Ant Man, the Wasp, Spiderman and more during a thoroughly entertaining meal. For more information, visit www.disneycruise.com.
Wednesday Jul 20, 2022
Wednesday Jul 20, 2022
Jeremy Nordcamp, general manager of the Crystalbrook Vincent in Brisbane, talks with James Shillinglaw of Insider Travel Report about his modern boutique hotel located next to the Story Bridge. Themed by local artist “Vincent,” the property is a virtual art gallery of his work and features great dining and a rooftop bar with spectacular views. It’s all part of a recent fam trip organized by Down Under Answers. For more information, visit www.crystalbrookcollection.com or www.duatravel.com.
Tuesday Jul 19, 2022
Tuesday Jul 19, 2022
Javier Moreno, senior vice president of Disney Destination Sales Solutions (including Disney Cruise Line) talks with James Shillinglaw of Insider Travel Report about how you can better sell the brand new Disney Wish cruise ship. Moreno focuses on the family style accommodations, the new rotational dining concepts, the amazing kids clubs, equally amazing adult bars and upscale restaurants, as well as the unique entertainment throughout the ship. For more information, visit www.disneycruise.com.
Tuesday Jul 19, 2022
Tuesday Jul 19, 2022
Kayla Ousley, director of education for Lone Pine Koala Sanctuary, talks with James Shillinglaw of Insider Travel Report about Brisbane’s unique wildlife experience, which allows you to hold a koala, feed kangaroos and more. It was all part of a Down Under Answers fam trip in June. For more information, visit https://lonepinekoalasanctuary.com or www.duatravel.com.
Monday Jul 18, 2022
Monday Jul 18, 2022
Simon Mayle, event director for PROUD Experiences, talks with Alan Fine about this second successful conference on LBGTQ+ travel, which brought together top suppliers and top travel buyers who specialize in the market. For the second time, this event was held in Brooklyn, N.Y., at the 1 Hotel Brooklyn Bridge. For more information, visit www.proudexperiences.com.
Monday Jul 18, 2022
Monday Jul 18, 2022
Cassie Saunders, a guide with Black Card Cultural Tours, talks with James Shillinglaw about her company’s tours that tell the sometimes dark history of Australia’s indigenous peoples. Located in Brisbane, this operator provides an important bridge for Australia’s self-awareness about its past. And it was all part of a Down Under Answers fam trip in June. For more information, visit www.blackcard.com/au or www.duatravel.com.
Friday Jul 15, 2022
Friday Jul 15, 2022
Thomas Mazloum, president of Disney Signature Experiences, which includes Disney Cruise Line, talks with James Shillinglaw of Insider Travel Report about the just christened Disney Wish, the fifth ship in the Disney Cruise fleet with two more to come. Mazloum details the design details, starting with the Grand Hall, the rotational dining concepts, the upscale restaurants, the accommodations, the kids clubs and so much more. For more information, visit www.disneycruise.com.
Friday Jul 15, 2022
Friday Jul 15, 2022
Anthony Ryan, CEO of the Brisbane Economic Development Association, talks with James Shillinglaw of Insider Travel Report about the many tourist attractions of his Australian city on the river, including great dining, shopping, boutique hotels, history, sporting events and new developments getting the town ready for the 2032 Olympics. It’s all tied into new United Airlines service to Brisbane from San Francisco and much more. For more information, visit www.brisbane.qld.gov.au or www.choosebrisbane.com.au.
Thursday Jul 14, 2022
Thursday Jul 14, 2022
Adam Penberthy, owner of City Winery Brisbane, talks with James Shillinglaw of Insider Travel Report about the dining, drinking and nightlife available in this charming city. City Winery is the first urban winery in Brisbane a hub of social life located right near the Brisbane River. Adam is a native to the city and tells us all about Brisbane and its many attractions. For more information, visit www.citywinery.com/au.
Thursday Jul 14, 2022
Thursday Jul 14, 2022
Mauricio Patino, general manager of Innside by Melia New York NOMAD, talks with James Shillinglaw of Insider Travel Report about his unique property in the heart of Manhattan, the first Melia branded hotel in the city. Patino showcases the rooms, dining and art available at this city “inn” that make this an accessible and comfortable option for your clients visiting New York. For more information, click on Innside by Melia New York NOMAD.
Wednesday Jul 13, 2022
Wednesday Jul 13, 2022
Oliver Philpott, vice president of aviation marketing and partnerships at Brisbane Airport, talks with James Shillinglaw of Insider Travel Report about how his facility is expanding to meet demand with United launching a new flight from San Francisco to Brisbane and the impending Olympics in 2032, which will mean a lot more service. For more information, visit www.bne.com.au.
Wednesday Jul 13, 2022
Wednesday Jul 13, 2022
Nastassia Welter, vice president of sales for The Summit One Vanderbilt, talks with James Shillinglaw of Insider Travel Report about a new attraction that breaks the mold—awakening your senses, your curiosity, and your imagination 93 floors above the heart of New York City. Best of all, you can sell this attraction to groups and individual clients. For more information, visit https://summitov.com.
Tuesday Jul 12, 2022
Tuesday Jul 12, 2022
Jacqueline “Jackie” Volkart, general manager of not one but two Ritz-Carltons—The Ritz-Carlton South Beach and The Ritz-Carlton Bal Harbor—talks with James Shillinglaw of Insider Travel Report about her hospitality career, her hotels and how she was recognized as Ritz-Carlton’s general manager of the year. For more information, visit www.ritzcarlton.com.
Tuesday Jul 12, 2022
Tuesday Jul 12, 2022
Tonya Kreft, associate director of sales for Queensland for Adina Hotel & Apartments, talks with James Shillinglaw of Insider Travel Report about the beautifully restored Adina Apartment Hotel in the heart of Brisbane, Australia. It’s the perfect place to stay with access to all of the city’s myriad attractions. For more information, visit www.adinahotels.com.
Monday Jul 11, 2022
Monday Jul 11, 2022
Lorenzo Gianuzzi, managing director of Forte Village, gives James Shillinglaw an update on his resort on the island of Sardinia, featuring nearly 10 different accommodation options, nine pools, a beach, and 16 restaurants and bars (including Michelin-starred options). There’s also a soccer school run by Real Madrid, a kids’ club and a major spa, among other recreational options. Gianuzzi also talks about Forte Village’s sister property Palazzo Fiuggi near Rome, a boutique property offering a major wellness program. For more information, visit www.fortevillageresort.com.
Monday Jul 11, 2022
Monday Jul 11, 2022
Joel Gordon, regional general manager for the Crystalbrook Collection overseeing the Flynn, Riley and Bailey hotels in Cairns, Australia, talks with James Shillinglaw of Insider Travel Report about his unique group of boutique properties located in the gateway to the Great Barrier Reef. With award-winning restaurants and a wide range of accommodation options, these hotels are the perfect solution for your clients visiting Cairns. For more information, visit www.crystalbrookcollection.com.